Other Information

 

 

Problem

Possible Remedies

 

 

Cannot gain enough volume ❏

Increase the volume of the cable box using the cable box’s remote control.

when using a cable box

 

Then press TV (FUNCTION) and adjust the DTV’s volume.

 

 

 

Cannot receive channels

❏

Use Auto Program in the Channel Setup menu to add receivable TV channels

 

 

that are not presently in memory (see page 52).

 

 

 

Unable to select a channel

❏

Use Auto Program in the Channel Setup menu to add receivable TV channels

 

 

that are not presently in memory (see page 52).

 

 

 

Lost password

❏

In the password screen (see page 54), enter the following master password:

 

 

4357. The master password clears your previous password; it cannot be

 

 

used to temporarily unblock channels.

 

 

 

Cannot change channels

❏

Be sure you have not inadvertently switched your DTV from channel 3 or 4

with the remote control

 

setting if you are using another device to change channels.

 

❏

If you are using another device to control channels, be sure the “function”

 

 

button for that device has been pressed. For example, if you are using your

 

 

satellite receiver to control channels, be sure to press the SAT/CABLE button.

 

 

 

Cannot cycle through the

❏

Be sure the Video Input feature has not been set to Skip (see page 59).

other video equipment

 

 

connected to the DTV

 

 

 

 

 

There is a black box on the

❏

You have selected a text option in the Setup menu and no text is available.

screen

 

(See page 58 to reset Setup selections.) To turn this feature off, select Off in

 

 

the Caption Vision option. If you were trying to get closed captioning,

 

 

select CC1 instead of Text 1-4.

There is no Twin Picture or it is just static

❏Be sure your twin picture is set to a video source/channel that has a program airing.

❏You may be tuned to a video input with nothing connected to it. Try cycling through your video inputs using the TV/VIDEO button.

The right Twin Picture

❏ You can display digital channels in the left Twin View window, but not the

window is just a black box

right. Pressing

while the black box is active will exit Twin View and

 

tune to that digital channel.

I get the same program in the window picture as in the main picture

❏Both may be set to the same channel. Try changing channels in either the main picture or the window picture.

❏You may be running all your channels through a cable box. The cable box will only unscramble one signal at a time, so you cannot use the Twin View feature. If possible, run a direct cable to your DTV’s CABLE input. (This will only work if your cable system provides an unscrambled signal.)

I cannot get anything

❏ Be sure the Video Input feature has not been set to Skip (see page 59).

but TV channels in my

 

second picture

 

If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only).

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