Sony Ericsson W580i manual T-Mobile Update, Key contact numbers for T-Mobile, Joining T-Mobile

T-Mobile Update 24

For further information on T-Mobile and the services they provide, please visit their website at www.t-mobile.co.uk

Five free music downloads on Mobile Jukebox

From 1st July new pay as you go and pay monthly customers buying a

Mobile Jukebox phone in July will get five free music downloads of theirMobilechoice. Customers will receive ‘credits’ in order to redeem the five tracks of their choice. This promotion ties in with the re-launch of

Mobile Jukebox on 1st July, and it ends on 31st July. Customers free tracks are just the same as any other track, except that they have just 30 days from the date that T-Mobile tell them that they have received their credits to choose and download tracks. Tracks usually cost £1 each and browsing charges apply for accessing t-zones until and after customers download a track.

Mobile Jukebox is available to pay monthly, pay as you go and U-Fix customers on a wide range of compatible phones including Sony Ericsson W880i, Nokia N95 and 7373, Samsung D900. Sony Ericsson phones, with their well-known Walkman® capabilities, are the most recalled mobile music brand in the market and from 1st July, new Sony Ericsson phones will have Mobile Jukebox and Track ID, which is a feature that lets customers identify a song that they hear and then enables them to buy it.

Register on My T-Mobile and be rewarded Pay monthly customers

From 16th July to 31st September, new pay monthly customers have the chance to win the phone of their choice through a weekly prize draw once they’ve registered their email address on My T-Mobile. In addition, they are entered into the weekly prize draw automatically every week thereafter, which gives them numerous chances to win. They will receive an email confirming their competition entry, and winners will be called (within 28 days).

Pay as you go customers

From 2nd July to 31st September, new pay as you go customers who register on My T-Mobile with their email address get £2.50 free credit. They will receive an email confirming their £2.50 free credit (which may take up to 28 days to appear on the account).

Joining T-Mobile

From mid-June, T-Mobile is offering new customers a selection of services for free - simply for joining the network. Pay monthly and pay as you go (including SIM only) customers will have the opportunity to trial and experience the services such as web‘n’walk, a mix of downloads etc, for free during their first month with T-Mobile. The services offered for free will change regularly as time goes on (some services will be dependent on the customer’s phone).

New pay as you go and SIM only customers must activate their phone for the first time (by making a call, sending a text etc) and they are then sent a text confirming they have received their reward.

New pay monthly customers who join Flext, Flext + web’n’walk, Everyone, Free Time, U-Fix and U-Fix + web’n’walk must also activate their phone to receive the confirmation text. From the text, customers can click on a link through to a site where they can choose their free downloads-etc (browsing charges apply if they are not on web’n’walk).

U-Fix credit policy

UT-Fix customers who would have previously had to pay a deposit to join U-Fix but no longer need to are being told at the point of purchase that they can call Customer Service once they are connected to be migrated on to another plan of their choice i.e. Flext. This is not the case. They can only migrate once their credit class has improved - based on their performance and profile which can be very different between customers. One way they can do this is through regular and prompt payment of their bills but please note there is no set period of time for this before their credit class will be improved.

BlackBerry Connect

BlackBerry Connect is an email solution that works with non- BlackBerry devices like the Nokia E61, MDA Vario, MDA Vario II, Sony Ericsson M600i, MDA Compact III, T-Mobile Ameo and MDA Mail. T-Mobile is phasing out BlackBerry Connect and will not be launching any new devices with the BlackBerry Connect email solution.

The BlackBerry Connect service continues as it is for existing customers and new customers can be connected to BlackBerry Connect devices already in the range until they come to end of life. Existing devices with BlackBerry Connect that are in stock should continue to be sold through. Once BlackBerry Connect devices have come to end of life, customers who wish to upgrade and want Instant Email can get a great BlackBerry handset such as the 8100 Pearl, 8700, 8800 and 7130, and Instant Email can be added on for as little as £5.88 per month.

Nokia N95 Software update

If customers update the software on their N95, factory settings will automatically be restored. If any customers have satellite navigation functionality on their phone, they will need to reinstall the maps they have paid for by clicking on the ‘map’ icon and following the instructions, otherwise they may end up paying for the maps again.

Replacement USB modem for laptops

Customers who once purchased a data card for their laptop and have since then changed their laptop may find that their card will no longer fit (as most slots are now smaller express slots on newer laptops).

This leaves them without access to their plan and in this situation they should be advised to call Customer Service to purchase a SIM- free USB modem for approximately £110 (inc. VAT). Customers can simply use the SIM from their old data card in their new USB modem which will give them back access to their plan. Please note this service is only offered to customers already in commitment with T- Mobile and the software on the modem is locked to T-Mobile.

07744 and 07755 numbers

T-Mobile has discovered that 07744 and 07755 numbers are being used as international access numbers and calls to these numbers are coming out of a customer’s price plan allowance. As international calls are not included in plan allowances, on 1st June (after giving customers who have been using these numbers 30 days’ notice) calls to 07744 and 07755 numbers were removed from plan allowances. Calls to all 07744 and 07755 numbers which have existed prior to 1st June are now charged at 12p per minute (inc. VAT) for both pay monthly and pay as you go customers –outside of their allowance. Customers using these numbers will hear a message explaining the charges before they are connected.

Key contact numbers for T-Mobile

Tele Registrations (contract and prepay) 0845 4122555 Connections/Re-signs0845 412 2555

Dealer Support 0845 412 2000

Customer Services (contract and prepay) 0845 412 5000 /150 on handset

Customer Disconnections (faulty replacement) 0845 412 2000 option 2 Mobile Number Portability MNP (customer line only) 0870 606 0139 Business Support 0845 412 2222 /150 on handset

Web Registrations https://channel.t-mobile.co.uk/Dispatcher Web Registrations Helpline 0845 412 2412

Talking Shop 07/07