Sony Ericsson W580i manual Dealer Returns Policy and Procedure, Sim-Free GSM Phones, Orange Phones

Dealer Returns Policy and Procedure 48

A completed Avenir Telecom Returns Authorisation Form must accompany all returns. There will be a delay in processing and/or the goods will be sent back to any customer of Avenir Telecom should this not be adhered to. In addition, a carriage charge will be invoiced to any customer of Avenir Telecom for any phones sent back to any customer of Avenir Telecom, for not conforming to the policies/procedures as detailed below.

Sim-Free GSM Phones

Sim-free GSM phones are sold by Avenir Telecom on a non-return basis. Sim-free GSM phones may only be returned for credit if found to be faulty within 14 days of sale from Avenir Telecom, and provided that the following conditions are met:

￿Phones returned must be fully boxed and in new condition. Avenir Telecom reserves the right not to credit any customer if the original box is missing, damaged, marked, or had any labels/stickers placed on it, or if any of the original contents are missing,

￿Phones returned after 14 days of sale from Avenir Telecom will

only be repaired (if necessary) and sent back to its customer(s). Sim-free GSM phones which are not faulty or are found to be used, and/or have lock codes in use, will be repaired (if necessary) and sent back to its customer(s). In addition, Avenir Telecom will pass on any charges incurred to its customer(s).

Orange Phones

Orange phones are sold on a non-return basis. However, Avenir Telecom may, on occasion, on an ex gratia basis, accept returned phones and will issue a credit accordingly. In such circumstances, the following criteria will need to be met:

￿Unconnected phones must be returned within 30 days from date of purchase and any seal must be intact and unbroken.

￿Unconnected phones returned must be fully boxed kit in new condition. Avenir Telecom reserves the right not to credit any of its customers if contents are missing, the box is damaged, marked, has any adhesive stickers or labels affixed to it, or the kit/box is considered to be in poor condition.

￿All Orange phones being returned to Avenir Telecom must be accompanied with the original sim card issued with the phone from the original date of sale.

￿Previously connected Orange phones may be returned to Avenir Telecom and a subsequent credit will be issued, however you must request a Return Authorisation number from Orange prior to doing this. For handsets where the connection was made after the 1st June 2005, credit will only be issued if the handset has a valid Orange Return Authorisation Number as well as an Avenir Telecom Return Authorisation number. The Orange Returns number is 07973 100272. The Orange Returns Authorisation number must be requested within 14 days from the date of connection, and any customer of Avenir Telecom must subsequently return this to Avenir Telecom within 5 days of collecting the Orange Returns Authorisation number.

￿Dead On Arrival/Out of box failures can only be returned to Avenir Telecom for credit provided an Orange Returns Authorisation number has been obtained from Orange. Contact Orange on 07973 100272 to obtain the Returns Authorisation number.

￿Phones returned will be credited either at the current selling price or the invoiced price at the time of sale, which ever is the lowest.

￿Invoices will be raised for any promotional items that are not returned with the corresponding phones.

￿From the 1st June 2005 if the Orange Returns Authorisations in a given month exceed 5% of the net new connections in the preceding month, Avenir Telecom reserve the right to

implement the following charges to its customers account:

￿	5-6.25%	£10 per unit
￿	6.25-7.5%	£15 per unit
￿	7.5%+	£20 per unit

Please note that all Orange phones are shipped with SIM cards and these may not be exchanged i.e. each phone has a matching sim and vice versa and these may not be swapped over with other phones or SIM cards.

￿Orange reserves the right to levy the following charges if in any calendar month the number of handset re-signs which are cancelled as a percentage of the number of handset re-signs in the same calendar month exceed the thresholds set out below:

￿5% or more but less than 10% = £20

￿10% or more = £50

This charge will be levied for each handset re-sign which is subsequently cancelled. The percentages will be calculated in respect of mobile devices supplied by Orange only.

T-Mobile Phones

T-Mobile phones are sold on a non-return basis. However, Avenir Telecom may, on occasion, on an ex gratia basis, accept returned phones and will issue a credit accordingly. In such circumstances, the following criteria will need to be met:

￿Unconnected phones must be returned within 30 days from date of purchase and any seal must be intact and unbroken.

￿Unconnected phones returned must be fully boxed kit in new condition. Avenir Telecom reserves the right not to credit any of its customers if contents are missing, the box is damaged, marked, has any adhesive stickers or labels affixed to it, or the kit/box is considered to be in poor condition.

￿T-Mobile no longer operates any form of 14-day CSG, so no goods will be accepted for credit under any 14-day CSG claims. This applies to both PAYG and Contract.

￿Avenir Telecom will reverse any credit given to any of its customers should any returned phones be subsequently refused credit by the network. Avenir Telecom would like to remind you of the importance for all its customers to ensure that stock is rotated and connected.

￿T-Mobile now operates a returns cap for all phones returned. This will apply when the total number of phones returned to Avenir Telecom exceeds 4.5% of the total net connections in the month. Any phones returned in excess of the cap will be subject of a charge of £80.00 per phone and a corresponding invoice will be raised to the relevant Avenir Telecom customer and will become immediately due upon

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Talking Shop 07/07