Sony Ericsson W580i Orange Update, Key contact numbers for Orange, New Business Plans from Orange

Orange Update 32

For further information on Orange and the services they offer including international calls charges, visit www.orange.co.uk

New Business Plans from Orange

Orange launched three sets of business plans at the end of May,

Orange Solo, Venture and Momentum. The Business Plus and OrangeBusiness Advance plans will continue to run until the end of August.

Customers who sign up for longer contracts will receive additional value from their plan, all contracts over 12 months will receive free Orange Care and the old tenure discounts have been replaced by additional in-bundle minutes.

Orange Solo

Orange Solo is aimed at single users, who are more likely to buy in a retail environment. There are three price points and two contact lengths for these customers, and as a promotion until 31/08/2007 all three price points offer an unlimited shout to make them competitive with the consumer (Animal) plans. In addition to the unlimited offers all Orange Solo customers qualify for free Orange Care, dedicated business customer services, one month roll over of minutes (and texts on £35/£40), no minimum call charge and free missed call alerts.

Orange Venture

Orange Venture is designed for the SoHo audience. This audience typically has up to 10 employees and the companies tend to be run by an owner-manager. To encourage customers to sign up to a longer contract, Orange offer customers who sign up before 31/08/2007 extra inclusive minutes on 18 and 24 month contracts. All Orange Venture customers will benefit from free Orange Answer phone, free itemised billing, unlimited calls between sharers, mid-contract price plan review, dedicated business customer services, flat rate out of bundle rates, one month roll over of minutes, no minimum call charge and free missed call alerts. The number of sharers is dependent on the plan signed up for, and all sharers will be charged at £15.

Orange Momentum

Orange Momentum is for larger companies, typically with over 10 employees. As communication between the staff is key to these customers Orange Momentum offers free calls and texts between sharers. The contract lengths for Orange Momentum have been set at 12, 24 and 36 months as companies of this size tend to have an annual buying cycle, and as a promotion for all customers joining on a 24 or 36 month contract before 31/07/2007, they can chose from either extra inclusive minutes or unlimited Orange to Orange calls each month. Orange Momentum offers the capacity for up to 400 sharers with a flat rate sharer fee of £12.50. All Orange Momentum customers will benefit from free Orange Answer phone, free itemised billing, unlimited calls and texts between sharers, dedicated business customer services, one month roll over of minutes, no minimum call charge and free missed call alerts. Customers signing up to Orange Momentum will be tied to their plan for the duration of their contract.

Existing Business Customers

Existing customers will only be able to move to the Orange Solo, Venture and Momentum plans by upgrading and only if they are in the last three months of their current contract. If an existing customer wishes to move plans mid-contract they will able to move to the existing Business Plus plans subject to the migration policy.

Business Everywhere

Business Everywhere offers flexible data pricing. Customers pay a fixed amount each month and in return receive competitive rates for mobile network data usage (GPRS, EDGE and 3G) and wifi hotspot data usage in the UK and abroad. In June three of the Business Everywhere plans were refreshed to offer customers more inclusive data, the changes were made to the Flexible Data 20, 25 and 65 plans. The way in which Orange communicate the Business Everywhere plans has changed to make it easier for customers to understand. Even though Orange offers Flexible Data Pricing, they recognise that most customers regard UK mobile network data as the most important. Therefore in future communications, Orange intend to include the maximum amount of data available if the plan was only used on the 3G/EDGE/GPRS network.

Orange Re-sign Returns

Orange reserves the right to levy the following charges if in any calendar month the number of handset re-signs which are cancelled as a percentage of the number of handset re-signs in the same calendar month exceed the thresholds set out below:

•5% or more but less than 10% £20

•10% or more £50

This charge will be levied for each handset re-sign which is subsequently cancelled. The percentages will be calculated in respect of mobile devices supplied by Orange only.

Orange Service Level Agreement

The Orange service level agreement to process connections is 24 - 48 hours. If however there are any delays to the Orange SLA and the connection is made in the following month, then the new month’s commission rates will be paid, regardless of whether the commission rate has increased or decreased.

Key contact numbers for Orange

Tele Registrations 0800 079 2222

Customer Services 07973 100 150 or 0800 801 080 / 150 on handset Re-sign Authorisation 0800 079 4010 option 1

14 day Money Back 0800 079 4010 option 2 Mobile Number Portability (MNP) 0800 376 2285 Multiple Connections Fax 01325 393 180

Orange Enable https://registrations.enable.orange.co.uk/Orange/ Enable/login.html

Orange Training http://enable.orange.co.uk/training Enable Helpline 0800 079 6666 option 6

Talking Shop 07/07