Troubleshooting
Why doesn’t the phone work the way I want?
This chapter lists some problems that you might encounter while using your phone. Some problems require you to call your network operator, but you can easily correct most of the problems yourself.
However, if you need to hand in your phone for repair, please note that you may lose information and content that you have saved in your phone. You are advised to make a copy of such information before handing your phone in for repair.
For more support go to www.SonyEricsson.com/support.
I have problems with memory capacity or the phone working slowly
Possible cause: The phone memory is full or the memory contents are not organized properly.
Solution: Restart your phone every day to free memory and increase the capacity of your phone.
You also have the option to do a Master Reset. Some of your personal data and settings you have made will be lost when doing this % 81 Master reset.
No battery icon appears when I start charging the phone
Possible cause: The battery is empty or has not been used for a long time.
Solution: It may take up to 30 minutes before the battery icon appears on the screen.
Some menu options appear in grey Possible cause: A service is not activated or your subscription does not support the function.
Solution: Contact your network operator.
Possible cause: Since you cannot send themes, pictures and sounds that are copyright protected, the Send menu is sometimes unavailable.
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