OMPHT300X-1.book Page 28 Thursday, August 10, 2006 8:19 PM

Troubleshooting

Symptom

Possible Cause

Resolution

 

 

 

Distorted sound

Audio settings set

Check the audio settings in the Setup menu (see

 

incorrectly

“Audio” on page 25).

 

 

 

 

Speaker system

Make sure the 2.1CH/5.1CH switch on the back of the

 

format set

subwoofer is set correctly.

 

incorrectly

 

 

 

 

 

Audio cable(s) not

Make sure the audio signal cable(s) are firmly

 

securely connected

connected.

 

 

 

Remote control

Battery inserted

Make sure the batteries are inserted and oriented

not functioning

improperly

properly.

 

 

 

 

Battery low on

Replace the batteries.

 

energy

 

 

 

 

 

A button is stuck

Jog any stuck buttons on the remote to unstick

 

 

them.

 

 

 

 

Obstacle between

Remove the obstacle.

 

remote and player

 

 

 

 

 

The remote is too far

Move closer to the player.

 

from the player

 

 

 

 

“Bad disc”

Unreadable disc

Ensure disc is not scratched or dirty. Clean and re-

displays upon disc

 

insert as necessary.

insertion

 

 

Disc format not

Ensure the disc has a format compatible with the

 

 

supported

player (see “Specifications” on page 29).

 

 

 

Note: Further troubleshooting information may be found on the Spectroniq website at www.protronusa.com.

Support Information

Do not return this product to your retailer until you have performed the steps laid out in “Unpacking Your New Home Theater System” on page 2 and contacted the customer service center. Merchandise may not be returned to Spectroniq without a return form authorization.

Before contacting Spectroniq customer service, please record the following information, which may be found on the rear of your DVD player:

Model Number

Serial Number

The Spectroniq customer service center may be contacted 24 hours a day, 7 days a week at the following number:

1-888-257-8899

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SpectronIQ PHT-300X user manual Support Information