Troubleshooting
This section should help you determine the cause of problems you might encounter and help you resolve them. It begins with general problems, then is categorized according to the types of telephone devices you may have attached to your ConnecT/R.
Remember that the way your SPIRIT System was customized may influence how a particular device operates. Call the AT&T Helpline at
Operational Difficulty | What to Check | ||
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Ringing |
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Outside call doesn't ring | Do Not Disturb active | ||
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| Delayed Ringing active* |
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| Abbreviated Ringing active* |
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| NO Ringing active* |
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| No Access active* |
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| Ringer turned off on telephone device |
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Intercom call doesn't ring | Call Forward active | ||
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| HFAI active |
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| Ringer turned off on telephone device |
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Rings, but nobody there | Abbreviated Ring active* | ||
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| Delayed Ringing active* |
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| SPIRIT System sometimes rings once after |
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| party hangs up |
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| PBX Callback active |
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| Line Reserve active |
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| Hold Call Reminder active |
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19 | * Check with the person in your organization responsible for the SPIRIT System. |
