Frequently Asked Questions | |
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Is the stimulation safe for my dog? | While the stimulation is unpleasant, it is harmless to your dog. |
| Electronic training devices require interaction and training from |
| the owner to achieve desired results. |
How old does a dog have to be before | Your dog should be able to learn basic obedience commands |
using the FieldTrainer® 400 & 400S? | such as “Sit” or “Stay.” The Collar Receiver may be too large |
| for dogs under 8 pounds. |
Once my dog is trained and has been | Your dog may need to wear the Collar Receiver from time to time |
obeying my commands, will my dog | for reinforcement. Also, many hunters keep the Collar Receiver |
have to continue to wear the Collar | on their dog(s) while hunting for maximum control. |
Receiver? |
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Is the Collar Receiver waterproof? | Yes. If the rechargeable battery pack ever needs to be replaced, |
| make sure the |
| debris. |
Can my Collar Receiver be used | If the Collar Receiver is used in or around salt water, the Collar |
around salt water? | Receiver should be rinsed with fresh water following each |
| use. Prior to rinsing, the rubber charging jack cover should be |
| removed from the power plug socket and left out until the Collar |
| Receiver has air dried. |
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Can I use the FieldTrainer 400 & 400S | Yes, SportDOG |
with more than one dog? | purchased and the Remote Transmitter must be changed to |
| mode 4. Please refer to back cover for a list of compatible Collar |
| Receivers. |
Can I use the FieldTrainer 400 & 400S | We do not recommend any of our products to be used on |
on aggressive dogs? | aggressive dogs. We recommend you contact your local |
| veterinarian or professional trainer to determine if your dog |
| might be aggressive. |
Will I get exactly 400 yards of range | The range you get with your FieldTrainer 400 & 400S will |
with the FieldTrainer 400 & 400S? | vary according to terrain, weather, vegetation, as well as, |
| transmission from other radio devices. To get the maximum |
| amount of range, please refer to the “How the System Works” |
| section of this guide. |
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How long can I continuously deliver | The maximum amount of time you can press the Continuous |
stimulation to my dog? | Stimulation Button and deliver continuous stimulation to your |
| dog is 9 seconds. After 9 seconds, the Remote Transmitter will |
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| released and pressed again. |
What do I do if my dog’s neck becomes | This condition is due to the Contact Points irritating the skin. |
red and irritated? | Discontinue use of the Collar Receiver for a few days. If the |
| condition persists beyond 48 hours, see your veterinarian. Once |
| the skin returns to normal, resume use, and monitor the skin |
| condition closely. |
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The Intensity Dial seems difficult to | Yes. This prevents accidental changes in intensity and |
rotate. Is this normal? | encourages an optimal waterproof seal. The knob will “break |
| in” and be slightly easier to turn as you use it. |
Can I attach a leash to the FieldTrainer | DO NOT attach a leash to the FieldTrainer 400 & 400S. You |
400 & 400S? | may put a separate |
| attach a leash. Be sure the extra collar does not interfere with |
| the Contact Points. |
Can I program my FieldTrainer 400 & | Yes. Your FieldTrainer 400 & 400S will also work with |
400S to work with my other | SportHunter® 800 and WetlandHunter® 400 systems. The units |
SportDOG Brand® systems? | will need to be matched (see Step 6). |
Troubleshooting
The answers to these questions should help you solve any problem you have with this system. If they do not, please contact the Customer Care Center at
My dog is not responding when I | • Check to see if the Collar Receiver has been turned on. |
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press a button. | • If your range has reduced from the first time you have used |
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| it, please check to see if the battery is low in either the |
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| Remote Transmitter or Collar Receiver. |
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| • Many factors can impact the range you have with the |
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| FieldTrainer® 400 & 400S. For a list of these factors, please |
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| refer to “How the System Works”. |
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| • You can verify the Collar Receiver is delivering stimulation to | ||
| your dog by placing the test light, enclosed in your kit, on the | ||
| Collar Receiver. Please refer to the “Test Light Instructions” | ||
| on page 11 for details. |
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| • Increase the Intensity Dial. Refer to “Find the Best Intensity |
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| Level for Your Dog” for more information. |
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| • Make sure the Collar Receiver’s Contact Points are placed |
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| snugly against your dog’s skin. Refer to “Fit the Collar |
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| Receiver” for more information. |
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| • You may need to switch to the longer Contact Points included | ||
| with your system, or trim the hair beneath the Contact |
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| Points. Never shave the dog’s neck. |
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| • If you notice your operating time dropping to about half |
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| the original time, your Collar Receiver battery needs to be |
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| replaced. Contact the Customer Care Center or visit our |
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| website to purchase a new one. |
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The Collar Receiver will not turn on. | • Make sure the Collar Receiver has been charged. For the |
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| initial charge, be sure to charge it for 24 hours. Future |
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| charges only take 12 hours. |
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The Collar Receiver is not responding | • Verify the Collar Receiver has been turned on. Refer to |
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to the Remote Transmitter. | “Turning the Collar Receiver On and Off”. |
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| • Refer to “Match the Collar Receiver and Remote |
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| Transmitter”. |
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| www.sportdog.com | 17 | |
| 9/1/10 | 2:53 PM |