SprintPCSOperatorServices

Sprint PCS Operator Services provides assistance when placing collect calls or when placing calls billed to a local telephone calling card or third party.

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8Section 1A: Setting Up Service

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Sprint Nextel SCP-8400 manual ToaccessSprintPCSOperatorServices

Contents

Phone User Guide Table of Contents 2C. Setting Your Phone’s Security 116 129139 152 2L. Using Your Phone’s Built-In Media Player 2M. Using Bluetooth Safety and Warranty Information 258 Welcome to Sprint Welcome and thank you for choosing Sprint Introduction Your Phone Services Outgoing Incoming Missed Recent Calls Erase HistorySend Message Iii Order Prints Settings & Info Camera Camcorder Picture Mail My Albums Voice Services Bluetooth Calendar USB ConnectionAssigned Media Update Phone More Tools MicroSD Sounds Display Power Vision Ready LinkLocation Vii Bluetooth MessagingSecurity Viii Others Phone InfoPage Getting Started Setting Up Service Setting Up ServiceThis Section DeterminingifYourPhoneisAlreadyActivated UnlockingYourPhoneTounlockyourphone,followtheseeasysteps Setting UpYourVoicemail TosetupyourvoicemailVoicemail Passcode SprintPCS AccountPasswords Account Password VoicemailPasswordSprintPCSVisionorSprintPowerVisionPassword 888-211-4PCS4727 ReachingSprintCustomerService Getting Help Toaccessautomatedinvoicinginformation ReceivingAutomatedInvoicingInformationSprint411 TocallSprint411 SprintPCSOperatorServices ToaccessSprintPCSOperatorServices Your Phone Your Phone The Basics Your Phone The Basics FrontView ofYour Phone Phone Basics Key Functions SideCallKey lets you place calls without opening the phone Your Phone The Basics Viewing the Display Screen Your Phone The Basics Indicates 1-beep feature is set Features ofYour Phone Phone Basics TurningYour Phone On and Off TurningYourPhoneOnTurningYourPhoneOff Toturnyourphoneon UsingYour Phone’s Battery and Charger BatteryCapacity InstallingtheBattery RemovingtheBatteryToinstalltheLi-Ionbattery Toremoveyourbattery ChargingtheBattery UsingtheChargerTousethetravelchargerprovidedwithyourphone InstallingtheFacemask Changing the FacemaskRemovingtheFacemask NavigatingThrough Phone Menus SelectingMenuItems DisplayingYour Phone Number BackingUpWithinaMenuTogotothepreviousmenu Toreturntostandbymode Tomakeacallusingyourkeypad Making and Answering CallsMaking Calls Important To maximize Dialing Options Answering Calls ToansweranincomingcallwiththephoneopenToansweranincomingcallwiththephoneclosed Answer or AnswerSpeaker to answer the call AnsweringaRoamCallWithCallGuardEnabled SettingAnsweronHoldTosetAnsweronHold Toresumethecall UsingtheSpeakerphone EndingaCallTodisconnectacallwhenyouarefinished Toturnthespeakerphoneonduringacall ChangingtheRingerVolume AdjustingVolumeDuringaConversationMutingaCall Tomuteacall Missed Call Notification Calling Emergency NumbersTocalltheMissedCallentry TodisplayaMissedCallentryfromstandbymode ToexitEmergencymode Select ExitEmergencyToselectEmergencymodeoptions In-Call Options Transfer Audio End-of-Call OptionsTotransferaudioduringacall Saving a Phone Number Tosaveanumberfromstandbymode Finding a Phone Number Dialing and Saving Phone NumbersWith PausesTofindaphonenumber TomakeacallusingPlusCodeDialing Plus + Code DialingTodialorsavephonenumberswithpauses Using Speed Dialing Dialing From the Contacts ListTodialdirectlyfromaContactsentry Select ContactsFind/AddEntry Using Abbreviated Dialing ToplaceacallusingAbbreviatedDialingTousespeeddialforSprintPCSReadyLinkcalls EnteringText Selecting a Character InputModeTochangethecharacterinputmode Entering Characters UsingT9TextInput ToenterawordusingT9TextInput Phone Basics SettingtheDefaultInputMode TosetthedefaultinputmodeSelect SettingsOthersTextEntryDefaultInput Entering Characters by Using AlphabetMode Press and hold To delete an entire entry Controlling Your Phone’s Settings Controlling Your Phone’s Settings Sound Settings RingerTypesSelectingRingerTypesforVoiceCalls Toselectaringertypeforvoicecalls SelectingRingerTypesforVoicemailorCalendar/Alarm SelectingRingerTypesforSprintPCSReadyLinkCallsSelectingRingerTypesforMessaging Selecting aTone Length SelectingaVibratePatternToselectavibratepattern Toselectatonelength Setting a Start-up/Power-offTone UsingVoice PromptSetting Up Key Press Echo Adjusting the Phone’sVolume Settings Toadjustyourphone’svolumesettingsToadjusttheearpieceorspeakervolume Toadjusttheapplicationvolume Select SettingsSoundsAlerts Alert NotificationTosetalerts Silence All ToactivateSilenceAllTodeactivateSilenceAll Display Settings Changing theTextGreetingChanging the BacklightTime Length Changing the Display Screen Animation Changing the Display for Incoming CallsTochangetheanimationdisplay Tochangetheincomingcallsdisplay Changing the Clock/Calendar Display for Standby Mode Select SettingsDisplayOthersMatchAreaCodeChanging the Display for Area Name Tosetyourareanamedisplay Changing the Screen Saver Changing the Display for My BuddyTochangethescreensaver ToactivateordeactivateMyBuddy Changing theTextFontSize Changing the BackgroundTochangethetextfontsize Tochangethedisplay’sbackground Setting Return to Standby Mode Sleep ModePower Save Mode Tosetthisfeature Location Settings Toenableyourphone’sLocationfeature Messaging Settings SettingtheMessageNotificationDisplayTosetthemessagenotificationdisplay ManagingPresetMessages ToeditapresetmessageTochangethelanguageofthepresetmessages Select SettingsMessagingPresetMsgs SettingaCallbackNumber AddingaCustomizedSignatureTosetthecallbacknumber Toaddacustomizedsignaturetoeachsentmessage SettingDraftsAlert SettingtheSpeakerphoneforSMSVoiceMessagingSettingtheSender’sNameforSMSVoiceMessaging Airplane Mode SettinganAlertNotificationforSMSVoiceMessagingTosetalertforSMSVoicemessaging TosetyourphonetoAirplaneMode TTY UseWith SprintPCS Service ToturnTTY modeonoroff Your Phone’s Settings Wireless Backup Activating and DeactivatingWireless Backup ServiceToactivateWireless Backup service Select ContactsWirelessBackup SettingWireless Backup Alert TodeactivateWirelessBackupserviceTosetWirelessBackupalert Select ContactsWirelessBackupAlert Phone Setup Options ShortcutMy FavoritesToassignyourshortcutkey Toedittheshortcut Auto-Answer Mode Setting Any Key AnswerDisplay Language Setting the Open/Close Flip Option ToactivatetheOpenFlipfeatureSelect SettingsOthersOpen/CloseFlip ToactivatetheCloseFlipfeature Setting Power On to Alert ToturnPowerOntoAlertonoroffSelect SettingsOthersPowerOntoAlert Changing the Phone’s Menu Style Setting the Side Key Guard Select SettingsOthersSideKeyGuardChanging the Main LCD Background TochangetheMainLCDdisplay’sbackground SettingTextEntry Options Select SettingsOthersTextEntryTosetyourtextentryoptions Setting Abbreviated Dialing Select SettingsOthersAbbrev.DialTosetAbbreviatedDialing Setting HeadsetMode ToconnecttheheadsetTosetheadsetmode Tosetthesoundmode Select SettingsDisplayThemes Customizing the User InterfaceChanging the DisplayThemes Tochangethedisplaythemes Setting Your Phone’s Security Your Phone’s Security Accessing the Security Menu UsingYour Phone’s Lock FeatureLockingYour Phone UnlockingYour Phone Changing the Lock CodeLocking the Pictures Menu Lock Services Calling in Lock ModeToactivatelockservices Select VoiceCalls, PowerVision, or ReadyLink Restricting Calls TorestrictcallsSelect OthersLimitUse Select OutgoingCalls or IncomingCalls Using Special Numbers Toaddorreplaceaspecialnumber Erasing Phone Content Toerasephonecontent Resetting the Browser Resetting FavoritesToresetthebrowser Toresetfavorites ResettingYour Phone ResettingYour Picture Mail AccountToresetyourphone ToresetyourPictureMailaccount Resetting DefaultSettings ToresetdefaultsettingsSelect Erase/ResetDefaultSettings. a disclaimer appears Resetting and LockingYour Phone Through SMS ToenablelockingyourphonethroughSMSSelect OthersFoundMeReset/LockEnable Security Features for SprintPCSVision Enabling and Disabling SprintPCSVision ServicesTodisableSprintPCSVisionservices ToenableSprintPCSVisionservices Controlling Your Roaming Experience Understanding Roaming RecognizingtheRoamingIconontheDisplayScreenRoamingonOtherDigitalNetworks Controlling Your Roaming Experience CheckingforVoicemailMessagesWhileRoaming Tocheckyourvoicemailwhileroaming SettingYour Phone’s Roam Mode Set ModeSelect SettingsOthersRoamingSetMode Tosetyourphone’sroammode Using Call Guard Select SettingsOthersRoamingCallGuardToturnCallGuardonoroff ToplaceroamingcallswithCallGuardon Using Data Roam Guard TochangeyourDataRoamGuardsettingsToaccessdataserviceswithDataRoamGuardactivated ToanswerincomingroamingcallswithCallGuardon Managing Call History Viewing History ToviewaCallHistoryentryManaging Call History Call History Options 101 Making a Call From Call History ToplaceacallfromCallHistoryPress Options right softkey Call or CallSpeakerOn TosaveaphonenumberfromCallHistory 103 Prepending a Phone Number From Call History Erasing Call HistoryToprependaphonenumberfromCallHistory ToeraseCallHistory Using Contacts 105 Using Contacts Adding a New Contacts EntryAssigning a Group Entry Toaddanewentry Finding Contacts Entries FindingNamesToassignacontacttoagroup TofindContactsentriesbyname Contacts ListOptions FindingSpeedDialNumbersFindingGroupEntries Tofindphonenumbersyouhavestoredinspeeddiallocations Contacts Entry Options 109 Editing a Contacts Entry ToaddaphonenumbertoanentryTomakechangestoanentry Assigning Speed Dial Numbers ToassignaspeeddialnumberSelect ContactsSpeedDial#s 111 Erasing a Contacts Entry From the List Assigning an Image to a Contacts EntryToeraseaselectedentry Press Options right softkey EraseContactYes Selecting a RingerType for an Entry To selecta ringer type for an entry113 SecretContacts Entries TomakeanentrysecretTomakeanentrypublic Dialing SprintPCS Services TodialaservicefromyourContactsTodialaservicefromstandbymodeusingyourkeypad 115 Using the Phone’s Calendar and Tools Using the Phone’s Calendar and Tools UsingYour Phone’s Calendar Adding an Eventto the CalendarToaddanevent Press Options right softkey AddEventSchedule Tosilencethealarm Event AlertsEvent Alert Menu Viewing Events Going to a Specified Date Erasing a Day’s EventsPurging All Events Using the Call Alarm Feature Adding a Call Alarm to the CalendarToaddacallalarmtothecalendar Press Options right softkey AddEventCallAlarm Call Alarm Menu AddingTo Do ListItems Adding aTo Do ListItem to the Calendar ToaddaToDoListitemtothecalendar UsingYour Phone’sTools Using the Alarm ClockTousethealarmclock Select ToolsMoreToolsAlarmClock Using the Stopwatch TostopthealarmTostartthestopwatch Torecordalaptimewhilethestopwatchisrunning Using the CountdownTimer TousethecountdowntimerSelect ToolsMoreToolsCountdown SnoozeInterval, or SnoozeTimes Using the Calculator World ClockTousethecalculator Toviewthetimeindifferentlocations ToupdateyourphonethroughtheToolsmenu Select ToolsUpdatePhoneUpdatingYour Phone 127 Personal Information Management DisplayingYour User AddressFinding Icon Definitions Displaying theVersion Information Using Your Phone’s Voice Services 129 UsingVoice-Activated Dialing Making a Call Using Voice-Activated DialingUsing Your Phone’s Voice Services ProgrammingVoiceTags VoiceTag Options Todisplayvoicetagoptions131 Using theVoice Recorder RecordingVoice Memos ReviewingVoice Memos Selecting the Storage Area forVoice MemosToplaythevoicememosyouhaverecorded Toselectthestorageareaforvoicememos Setting the Recording Guard ErasingVoice MemosToeraseanindividualvoicememo Toeraseallvoicememos Voice Recorder Options Todisplaythevoicerecorderoptions135 Setting Up Screen Call Activating Screen CallSelecting an Announcementfor Screen Call RecordingYour Name for a Prerecorded Announcement Recording a Customized AnnouncementTorecordyourname Torecordanannouncement Reviewing an Announcement Erasing an AnnouncementToreviewanannouncement Toeraseanannouncement Using the microSD Card 139 UsingYour Phone’s microSD Card and Adapter Using the microSD CardUsing the microSD Card InsertingthemicroSDCard RemovingthemicroSDCard ToremovethemicroSDcardfromyourphone141 MicroSDIconIndications StatusIcon Meaning Using the microSD Adapter ToinsertthemicroSDcardintothemicroSDadapterToremovethemicroSDcardfromthemicroSDadapter 143 MicroSD Settings Creating Folders in the microSD CardViewing Memory in the microSD Card TocreatefoldersinthemicroSDcard Formatting the microSD Card ToformatyourmicroSDcard145 ToaccessthemicroSDfiles MicroSD FilesDisplayingYour microSD Files TobackupyourContactsdatatothemicroSD Backing UpYour Contacts Data to the microSDSelect ToolsmicroSDmicroSDFiles Furtheroptionsavailableare To setup the Dpof Select Standard Print or Index Print Clearing the Dpof PrintOrder Reviewing an Order SummaryTocleartheDPOFprintorder Toreviewanordersummary ConnectingYour Phone toYour PC ToconnectyourphonetoyourPCToremovetheconnection 151 Using Your Phone’s Built-in Camera Using Your Phone’s Built-in Camera Taking Pictures Totakeapicturewiththephoneopen153 Totakeapicturewiththephoneclosed CreatingYour SprintPCS Picture Mail Password TocreateyourSprintPCSPictureMailpasswordSelect PicturesMyAlbumsOnlineAlbums 155 Camera Mode Options UsingtheMacro/NormalSwitch SettingtheFlashToactivatetheflash 157 SettingtheSelf-Timer Toactivatetheself-timerTocanceltheself-timerafterithasstarted UsingtheZoom TakingStitchShotsTotakeastitchshot Tousethezoom SettingYour Favorite Mode Selecting Camera SettingsToselectyourcamerasettings Tosetyourfavoritemode Using the Settings & Info Menu ToaccessthesettingsandinfomenuSelect PicturesSettings&Info 161 CameraIconIndication FunctionDetails RecordingVideos Torecordavideo163 Totakeavideowiththephoneclosed Select Camcorder Video Mode Options 165 Selecting Camcorder Settings Toselectyourcamcordersettings VideoIconIndication 167 Select PicturesSettings&InfoAutoSaveto Storing Pictures andVideosSelecting the Storage Area Toselectthestoragearea Phone Folder MicroSD Picture andVideo FolderToreviewyourstoreddatainthemicroSD Select PicturesMyAlbumsInmicroSD Phone Folder and microSD Files Options Assigned Media Folder TosaveapictureorvideototheAssignedMediafolderSelect ToolsAssignedMedia 171 Sending SprintPCS Picture Mail SendingPicturesandVideosFromtheInPhoneFolderTosendpicturesfromtheInPhonefolder Select PicturesMyAlbumsInPhone 173 Sending Pictures andVideos From Messaging TosendpicturesandvideosfromtheMessagingmenuSelect InPhone, InmicroSD, or OnlineAlbums Using the SprintPCS Picture MailWeb Site ToaccesstheSprintPCSPictureMailWebsiteManaging SprintPCS Picture Mail 175 Managing Online Pictures andVideos From Your Phone Uploading Pictures andVideosToviewyouronlinepicturesandvideosfromyourphone Touploadpicturesandvideos DownloadingYour Online Pictures andVideos 177 Accessing Online Picture andVideo Options From Your Phone ToaccessyouronlinePictureandVideooptionsfromyourphone ToaccessyourOnlineAlbumsoptionsfromyourphone 179 Toprintpicturesdirectlyfromyourphone Select ToolsUSBConnectionPictBridge 181 Using Sprint PCS Ready Link Using Sprint PCS Ready Link Setting SprintPCS Ready Link Mode ToenableordisableSprintPCSReadyLinkmode183 PreparingYour Phone for SprintPCS Ready Link Service Ready Link Call Alerts MainLCDDisplayDuringaReadyLinkCall 185 Making and Receiving a SprintPCS Ready Link Call Displaying the SprintPCS Ready Link ListSelecting a Contacts List Making a SprintPCS Ready Link Call One-to-One Call ToplaceaSprintPCSReadyLinkcallbyselectingacontact187 Using Sprint PCS Ready Link Making a SprintPCS Ready Link Call Group Call ToplaceaSprintPCSReadyLinkGroupcall189 Making a SprintPCS Ready Link Call by Entering a Number ToplaceaSprintPCSReadyLinkcallbyenteringanumber Missed Call Notification for SprintPCS Ready Link Calls TocallthelastMissedSprintPCSReadyLinkcallTodisplaytheMissedReadyLinkCalllog 191 Receiving a SprintPCS Ready Link Call ToreceiveaSprintPCSReadyLinkcall SprintPCS Ready Link Options 193 Copying an Entry toYour Personal Listor Personal Group List TocopyanentryfromtheSprintPCSReadyLinkList Saving a SprintPCS Ready Link Number Finding an Entry in the SprintPCS Ready Link ListTosavethenumberfromtheendcalldisplay TofindaSprintPCSReadyLinkentry Adding a New ContacttoYour Personal List ToaddanewSprintPCSReadyLinkcontactSelect Goto left softkey PersonalListAddContact Adding a New Group toYour Personal Group List ToaddanewSprintPCSReadyLinkgroupentrySelect Goto left softkey PersonalGrps.AddGroup 197 Editing a ContactinYour Personal List ToeditaPersonalListcontact Editing a Group inYour Personal Group List Toeditagroup199 EraseGroup appears when you select PersonalGrps Erasing Ready Link ListEntriesErasing an Entry inYour Personal Listor Personal Group List Toeraseacontactoragroup Select SettingsReadyLinkListUpdate Erasing a SprintPCS Ready Link ListUpdating the Company Listand Personal List ToeraseaSprintPCSReadyLinkList Assigning Speed Dialing for SprintPCS Ready Link Entries ToassignspeeddialnumberstoSprintPCSReadyLinkentriesTousespeeddialforaSprintPCSReadyLinkentry Setting Ready Link Guard To restartthe SprintPCS Ready Link serviceTo setthe Ready Link Guard To selecta ringer type for SprintPCS Ready Link calls SettingVibrate Pattern for SprintPCS Ready Link Calls Setting an AlertNotification for SprintPCS Ready Link CallsToadjustthefloortonevolume ToselectavibratepatternforSprintPCSReadyLinkcalls Setting the Speakerphone for SprintPCS Ready Link Calls Setting the DefaultView of the SprintPCS Ready Link ListSetting the Floor Display of the SprintPCS Ready Link Calls Using Your Phone’s Built-In Media Player Using Your Phone’s Built-in Media Player Your Multimedia Channel Options 207 AccessingYour Media Player’s Channel Listings ToaccessyourmediaplayerandChannelListings Playing aVideo or Audio Clip Toselectandplayamediaclip209 Multimedia FAQs ArethevideosthatI’mviewinglivevideos? 211 HowcanIcancelserviceifIdecideIdon’twantit? Using Bluetooth 213 Turning Bluetooth On and Off BluetoothStatusIndicatorsToturnBluetoothon ToturnBluetoothoff Using the Bluetooth Settings Menu Bluetooth Settings My Bluetooth NameToaccesstheBluetoothSettingsmenu TosetaBluetoothnameforyourphone Bluetooth Settings My Bluetooth Information Bluetooth SettingsVisibilityTodisplayyourphone’sBluetoothInformation Press SettingsBluetoothMyDeviceInfo Bluetooth SettingsVoice Priority Bluetooth Settings PermissionsPress SettingsBluetoothPermissions Tosetthevoicepriority Bluetooth Profiles Pairing Bluetooth Devices TopairyourphonewithanotherBluetoothdevicePairedDevices WaitingforRequest Using theTrusted Devices Options Tousethetrusteddevicesoptions Sending Data via Bluetooth Select ToolsBluetoothSending an Item Tosendanitem Sending a Contact Tosendacontact Sprint PCS Service Features Sprint PCS Service Features Basics Sprint PCS Service Features The Basics UsingVoicemail Setting UpYourVoicemail225 Voicemail Notification NewVoicemail Message AlertsTocallyourvoicemail TodisplayyourMissedLog UsingOne-TouchMessageAccess RetrievingYourVoicemail Messages227 UsingExpertMode Voicemail OptionsVoicemailButtonGuide ToturnExpertModeonoroff SettingUpGroupDistributionLists SprintPCSCallbackVoicemail-to-VoicemailMessage 229 Voicemail-to-VoicemailMessageReply Voicemail-to-VoicemailMessageForwardingVoicemail-to-VoicemailReceiptRequest Clearing the Message Icon ExtendedAbsenceGreetingTocleartheiconfromthedisplayscreen Select MessagingVoicemailClearCount Voicemail Menu Key Using SMSTextMessaging Composing SMSTextMessagesTocomposeanSMSTextmessage 233 Email to enter the recipient’s email address Accessing SMSTextMessages Editing PresetMessages Using SMSVoice Messaging Playing an SMSVoice MessageToplayanSMSVoicemessagefromthemainmenu Select MessagingVoiceSMS Accessing SMSVoice Messages Composing SMSVoice Messages Using Caller ID Press Shift Toswitchbacktothefirstcaller Responding to CallWaitingTorespondtoanincomingcallwhileyou’reonacall 239 Making aThree-Way Call TomakeaThree-WayCall Using Call Forwarding ToactivateCallForwardingTodeactivateCallForwarding 241 Sprint PCS Voice Command Sprint PCS Voice Command Getting StartedWith SprintPCS Voice Command It’sEasytoGetStarted243 CreatingYour Own Address Book Making a CallWith SprintPCS Voice Command TomakeacallwithSprintPCSVoiceCommand245 Accessing Information Using SprintPCSVoice Command ToaccessinformationusingSprintPCSVoiceCommand Safety and Warranty Information Important Safety Information Important Safety Information General Precautions Maintaining Safe Use of and Access to Your PhoneImportant Safety Information DoNotRelyonYourPhoneforEmergencyCalls UsingYourPhoneWhileDriving FollowingSafetyGuidelinesUsingYourPhoneNearOtherElectronicDevices TurningOffYourPhoneBeforeFlying RestrictingChildren’sAccesstoYourPhone TurningOffYourPhoneinDangerousAreas251 UsingYour PhoneWith a Hearing Aid Device SanyohasanM3rating Caring for the Battery Select Settings Display Backlight Select MainLCD or SubLCDSelect Settings Display Backlight ProtectingYourBattery KnowingRadiofrequencySafety Radiofrequency RF EnergyDisposalofLithiumIonLi-IonBatteries UnderstandingHowYourPhoneOperates SpecificAbsorptionRateSARforWirelessPhones Body-WornOperationCellularCDMAmodePart22 PCSCDMAmodePart24 FCCRadiofrequencyEmission FCCNotice Owner’s Record Phone Guide Proprietary Notice257 Manufacturer’s Warranty Manufacturer’sWarrantyWarranty Manufacturer’sWarranty Manufacturer’sLimitedWarrantyWarranty 259 This warranty is valid only in the United States Warranty 261 Index Index Index Index Index