Star Micronics LC-7211 user manual Troubleshooting guide, Problem, Possible Cause

Models: LC-7211

1 107
Download 107 pages 49.63 Kb
Page 76
Image 76

68Troubleshooting

Troubleshooting guide

Use the following table to help track down the causes of problems and to determine the best solution to deal with them.

Problem

Possible Cause

Recommended Action

 

 

 

The ON LINE indicator does

The printer is not receiving

Check whether the power

not light.

power.

cord is correctly plugged into

 

 

the power outlet.

 

 

 

 

 

Check whether the power

 

 

outlet is working by

 

 

unplugging the printer and

 

 

plugging in another device.

 

 

 

Printer sounds like it is

The ribbon is jammed,

Make sure that the ribbon

printing, but it is not.

twisted, or not set correctly

cassette is installed

 

between the print head and

correctly.

Printing is weak.

the print head shield.

 

 

 

 

 

The printer is not set up

Set up the printer for the

 

correctly for the thickness of

paper thickness you are

 

paper you are using.

using. See “Adjusting for

 

 

paper thickness” on page 57.

 

 

 

 

The ribbon is worn out or

Replace the ribbon with a

 

“used up.”

new one.

 

 

 

Printer test works, but printer

The wrong emulation is

Check the emulation

will not print out data from

selected.

selection and change it if

the attached computer.

 

necessary. See page 25.

 

 

 

 

Your application program’s or

Check the printer selection

 

system software’s printer

of your application software.

 

selection is wrong.

 

 

 

 

 

The computer’s system

Check the system software

 

software is not set up

settings. Check the settings

 

properly for the printer or for

for LPT1, COM 1, or COM 2

 

the port you are using.

if you are using the SPC-8K

 

 

Serial Interface.

 

 

 

Page 76
Image 76
Star Micronics LC-7211 user manual Troubleshooting guide, Problem, Possible Cause