Star Micronics TCP100 Series, TCP2000 Series Trouble Shooting, Symptom, Possible cause, Remedy

Models: TCP100 Series TCP2000 Series

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7 TROUBLE SHOOTING

7 TROUBLE SHOOTING

Difficulties when the power is turned ON.

Symptom

Possible cause

Remedy

 

 

 

 

 

 

Power cable is not properly

Properly plug in power

Power

Card is not

plugged in.

cable.

LED lamp

accepted

Power cable is broken.

 

does

 

 

 

 

Power fuse is blown.

 

notlight up.

 

 

 

Card is

LED indicators are broken.

Consult technical

 

accepted

 

support.

 

 

 

 

 

Card is not

Trouble with the main unit.

 

 

accepted

 

 

 

 

 

 

 

Card is

Card failure

 

Power

accepted,

Flaw or bend of card,

Use applicable card.

LED lamp

but main

loss of card data,

 

light up.

unit does

using other user’s card.

 

 

 

 

 

 

not

Head is stained.

Clean the head with

 

properly

 

cleaning card.

 

run.

System does not properly run.

Consult technical

 

 

 

 

 

 

Trouble with the main unit.

support.

 

 

 

 

Difficulties during the operation

Symptom

Possible cause

Remedy

 

 

 

Card is not ejected.

Card jamming

Reset the power.

 

 

 

 

Card is not applicable.

Use applicable card.

 

 

 

Using other user’s card

 

 

 

 

 

Read/write error

Card data is erased by

 

 

a magnetized source.

Issue new card.

 

 

 

Card is bent.

 

 

 

 

 

 

Card has flaws.

 

 

 

 

 

Head is stained.

Clean the head with

 

cleaning card.

 

 

 

 

 

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Star Micronics TCP100 Series, TCP2000 Series specifications Trouble Shooting, Symptom, Possible cause, Remedy