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TROUBLESHOOTING:
Below is a list of common issues that may occur with the TUP900 and resolutions for those issues:
Issue: Customer does not use paper adjustment to fit the paper size of the roll, causing the paper to shift around.
Resolution: The TUP900 has a paper guide that can be adjusted to use paper that is 80mm – 112mm in width. The paper guide is black and plastic and is located behind the presenter and can be adjusted to fit the paper width.
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Issue: Paper jams in the presenter and it errors out and doesn’t complete printing.
Resolution: Open presenter in the front and clear out paper jam to resume printing.
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Issue: Customer would like the printer to loop in the presenter to avoid customers pulling the receipt out while it is still printing.
Resolution: Use the TUP900 configuration utility to enable the Looping feature.
Issue: When the receipt is finished printing, it feeds extra paper and errors out.
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Issue: Print jobs are remaining in print queue and do not print.
Resolution: Clean the sensor on the presenter.
Issue: When the receipt is finished printing, it feeds extra paper and errors out.
Resolution: Do a self test to check if the black mark sensor is Valid or Invalid. If black mark paper is being used – make sure the black mark sensor is Valid.
If regular thermal paper is being used – make sure the black mark sensor is Invalid.
To enable/disable the black mark sensor, use the TUP900 configuration utility. This utility can be located in the drivers section of the Star Micronics America, Inc. website.
Star Micronics America, Inc., 1150 King Georges Post Rd, Edison, NJ 0883712 Date: 12/3/2007
