TROUBLESHOOTING GUIDELINES

These guidelines should be utilized by a qualified service agent.

PROBLEMS

 

 

 

1.) Blower will not run.

 

 

 

 

 

a. “ON/OFF” control switch turned off.

Turn switch to the “ON” position.

 

 

 

 

b. Blower unplugged.

Plug blower back into 115 VAC outlet.

 

 

 

 

c. No power at outlet.

Repair service to outlet.

 

 

 

 

d. Thermostat defective.

Replace thermostat.

 

e. Control harness defective.

Replace control harness.

 

 

Reduce the water temperature below 140°F.

 

 

Turn the power switch to the off position.

 

f. High limit control circuit open.

Wait 10 seconds. Turn the power switch to

 

the on position. Reduce the temperature set

 

 

point to minimize likelihood of reoccurrence. If

 

 

this does not solve the problem, replace the

NOT ENOUGH HOT WATER

 

thermostat.

 

g. Blower motor defective.

Replace blower assembly.

 

2.) Thermostat problems

 

 

 

 

 

a. Thermostat set too low.

Adjust temperature control higher.

 

b. Thermostat or ECO defective

Replace thermostat.

 

3.) Others

 

 

 

 

 

a. Heater undersized..

Reduce hot water use.

 

b. Low gas pressure

Contact dealer.

 

c. Incoming water is usually cold.

Allow more time for heater to reheat.

 

d. Leaking hot water pipes of fixtures.

Have plumber check and repair leaks.

 

e. Heater not lit or thermostat not on.

Refer to LIGHTING INSTRUCTIONS.

VENT PIPE TOO HOT (ABOVE 170°F [77°C])

Wrong burner orifice.

Turn off heater and gas, clean burner head.

 

Dirt in burner ports.

Turn off heater and gas, clean burner head.

 

 

Check exhaust venting and air openings

YELLOW FLAME

Combustion air path restricted.

in bottom base pan for obstructions or

 

 

blockage.

CONDENSATION

Water on the floor under heater.

See CONDENSATION section.

 

Improperly sealed, hot or cold supply

Check for leaks. See Figure 1.

 

connections, relief valve, drain valve or

WATER LEAKS

thermostat threads.

 

Leakage from other appliances or water lines.

Inspect other appliances near water heater.

 

 

Condensation of flue products.

Refer to CONDENSATION section.

 

Thermal expansion in closed water system.

Install thermal expansion tank (Do not plug

LEAKING T & P

T&P valve).

 

Improperly sealed valve.

Check relief valve for proper operation (Do

 

 

not plug T&P valve).

 

 

HOT WATER ODORS

High sulfate or mineral content in water

Drain and flush heater thoroughly then refill.

supply.

(refer to cathodic protection)

 

 

Bacteria in water supply.

Chlorinate water supply.

 

HOT WATER TOO HOT

Thermostat set too high.

Refer to TEMPERATURE REGULATION

section.

 

 

WATER HEATER SOUNDS

Condensation dripping on burner.

Refer to CONDENSATION above.

SIZZLING - RUMBLING

Sediment at bottom of heater tank.

Clean sediment from tank . Refer to

DRAINING.

 

 

SOOTING

Improper combustion.

Refer to Air Requirements.

 

Outlet polarity is reversed.

Test polarity and correct.

BURNER WILL NOT STAY LIT-GOES OUT

High ambient room temperature.

Contact a qualified service agency to

4-5 SECONDS

 

determine cause.

 

Defective gas valve.

Replace gas valve.

 

 

 

 

Lack of air supply.

 

 

 

 

VENT GAS ODORS

Improperly installed vent piping.

Shut off water heater immediately and contact a

Downdraft

qualified service agency to determine cause.

 

 

 

 

Poor Combustion

 

40

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State Industries Power Vent/Power Direct Vent Gas Models instruction manual Troubleshooting Guidelines, Problems
Page 39 Page 41

Power Vent/Power Direct Vent Gas Models specifications

State Industries offers a range of power vent and power direct vent gas models that cater to various residential and commercial heating needs. These models are designed for efficiency, safety, and convenience, making them a popular choice among consumers seeking reliable water heating solutions.

One of the standout features of State Industries' power vent models is their ability to vent directly through walls or roofs, enabling installation in locations where traditional venting methods may pose challenges. This flexibility makes them ideal for homes without suitable chimney access. The power vent system employs a fan to push exhaust gases out, ensuring efficient operation even in cases where vertical venting is not feasible.

The power direct vent models take this a step further by utilizing sealed combustion technology. This means they draw air for combustion from outside the home, which significantly reduces the risk of backdrafts and improves indoor air quality. The dual-venting system of these models also enhances their efficiency, as it allows for better control of air flow and exhaust.

State Industries incorporates advanced technologies in their gas models, including electronic ignition systems that eliminate the need for a standing pilot light. This feature not only enhances energy efficiency but also adds convenience for users. Moreover, these models come equipped with LED indicators that provide real-time status updates, enabling users to monitor their units easily.

Durability and reliability are hallmarks of State Industries products. The tanks are constructed with high-quality materials and feature protective coatings that inhibit corrosion, ensuring a long lifespan. In addition to this, many models are backed by extended warranties, providing peace of mind for consumers.

Energy efficiency is a critical characteristic of these gas models, with many units meeting or exceeding energy efficiency standards set by the Environmental Protection Agency (EPA). This results in lower utility bills and a reduced environmental impact. With adjustable temperature settings, users can optimize their water heating experience while conserving energy.

In conclusion, State Industries' power vent and power direct vent gas models stand out for their flexibility in installation, advanced technologies, and energy-efficient operation. Whether for residential or commercial use, these models offer high performance and reliability, ensuring that users enjoy a consistent and efficient hot water supply.
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