Sun Microsystems 240 manual Workforce Development Solutions, Proactive System Management

P20 Service Solutions Sun Microsystems, Inc.

Workforce Development Solutions

A properly trained staff can help ensure high levels of availability, fast and accurate deployment of new products and services, quick identification of problems, and rapid response to system failures and interruptions. Sun Educational Services, as a leading supplier of training solutions around the world, can help organizations take full advantage of their hardware and software investment by giving their personnel the right training.

Proactive System Management

Managing a large number of servers requires obtaining the right level of support to help improve operational efficiency and increase mission- and business-critical system reliability. Sun Support Services offers proactive support, monitoring, and sustaining services to help manage system availability. Support services include:

•SunSpectrumSM Support Programs enable enterprises to choose a service level based on their specific need. Levels of service range from mission-critical support for maximum solution availability to backup assistance for self-support organizations.

•SunSpectrum PlatinumSM is Sun’s most comprehensive high-availability system support solution, designed to provide services to support around-the-clock, mission-critical computing environments. SunSpectrum Platinum’s many support services include a mission-critical account team, support planning, 24x7 telephone assistance, customer-defined service priorities, and 24x7 on-site hardware service.

•SunSM RAS Profile enables enterprises to identify those areas where operational efficiency and mission- and business-critical system reliability can be improved.

SunSM Remote Services Event Monitoring Program

The Sun Remote Services Event Monitoring program is a set of tools, technologies, and expertise designed to improve mission-critical support and increase the overall availability of the environments of organizations with SunSpectrum GoldSM or SunSpectrum Platinum support. Sun Remote Services methodologies allow Sun experts to detect and manage Sun system events faster and more proactively—resolving potential problems before they impact Sun environments and business operations.

SunToneSM Certification and Branding Program

In a market fraught with time-to-market pressures, ensuring the quality and reliability of applications can be a time consuming task. To help this effort, Sun created the SunTone Certification and Branding program to recognize and promote service provider investments in process, methodology, and infrastructure—elements that enable the delivery of secure, reliable, and predictable Internet services. The SunTone Certification and Branding Program provides customers of Web-based services, applications, and integrator services with a means for identifying sup- pliers who meet highly-defined standards for delivering quality service over the Internet. The program also gives the companies that provide these quality services a means to differentiate themselves in an ever more competitive and expanding market.

Using the SunTone Certified logos as a guide, organizations can quickly and confidently choose service providers who have met high quality standards aimed at making Webtone as reliable as dialtone. All SunTone Certified services meet established requirements for hardware infrastructure, security, and operational processes. Additionally, service providers, when deploying SunTone Certified services, follow a recommended methodology for building services, providing security, and ensuring reliability and scalability. SunTone Certified applications conform to requirements addressing scalability, availability, security and management practices, and are optimized and tuned to run on the Sun platform.