Sun Microsystems B2B 4. SUPPORT

SunB2B Partner’s User Guide v 33

Figure 20 Change Order History

Click PO number link to view its details.

4. SUPPORT

4.1.1 U sing the WebFront for Order Entry

Sun's Partners who encounter issues while using the Sun B2B

webfront for order entry will log help request for the A SP via the

“Contact Us” link found in Sun B2B page,

https://www.sun-b2b.com/

4.1.2 On MySunCatalogue (for EMEA only)

Sun's Customers who encounter issues while using MSC will f irst

contact Sun’s e-support team to d etermine if the issue is related to

MSC’s environment. If the issue is rel ated to MSC’s environment, it will

be resolved by the e-support team. If the issue is related to problems

transferring orders to B2B Transaction Engine and is not related to

MSC’s environment, a request for ASP support can be logged via the

“Contact Us” link found in Sun B2B page,

https://www.sun-b2b.com/

4.1.3 O n ERP to ERP

Sun's Partners who encounter issues while sending orders

electronically to the Sun B2B transaction engine will first contact

partner's internal support team to determine if the issue is related to the

Partner's environment. If the issue is related to Partner's internal

environment, it will be resolved by the partner's internal technical

support team. Otherwise, a re quest for ASP support can b e logged via

the “Contact Us” link found in Sun B2B page,

https://www.sun-b2b.com/