SunB2B Partner’s User Guide v 34
For guideline, refer to the Appendix section, 7.1 Guide to Log Issue via
ASP's Web Site
4.2 Service Level Agreement
Definition of Issue Priority and Response Time
Priority
Level
Issue Definition R esponse Time
1 Urgent, System unusable Within 15 minutes
2 Serious, System seriously impaired Within 2 hours
3 Non-critical, General questions Within 4 hours
4.3 Emergency Contact
For emergencies, the Sun B2B Helpdesk can be contacted 24 hours a
day, Monday to Friday (SGT) at +65 6826-6969
5.1 Preferred Browser Settings
5.1.1 Gen eral Information
5.1.1.1
Java and Javascript
Basically users must make sure that Java and J avascript are enabled
at their browser.
5.1.1.2
Secured Socket Layer
Users must also make sure that SSL (Secure Socket Layer) is also
enabled at their browser, besides Java and Javascript.
5.1.1.3
Cache
This problem does not seem to appear in Netscape but if you suspect
Netscape is caching the pages, you may like to remove caching for
Netscape.
Preferably, users should make sure IE check for newer versions of
stored pages for every visit to the page.