SunB2B Partner’s User Guide v 40
5.3.4.2
What is the DNS server that they are using (i.e. IP address).
5.3.4.3
What is the IP address of their machine?
5.3.4.4
Which is the partner that can use IE but not Netscape? If they
are having the problem,
did they set the right proxy for the problem browser?
does that problem browser support SSL?
6. TROUBLESHOOTING For ERP-to-ERP partners, click here to display a list of error messages t hat
will be sent to the use r in the event that the adapter fails to send the ord ers
successfully. The possible causes and remedies are listed as well.
7. APPENDIX 7.1 Guide to Log Issue via ASP's Web Site
7.1.1 U nder "Your Company Name", enter the company you are
representing.
7.1.2 U nder "Login ID", enter your login ID. (Should you do not have one,
please insert as N/A)
7.1.3 U nder "Your Name", enter your name.
7.1.4 U nder "Your E-mail", enter your electronic email contact address.
7.1.5 U nder "Phone Number", enter your phone number with country and
area codes.
7.1.6 U nder "Select Your Country", choose your country from the list.
7.1.7 U nder "Priority", enter an appropriate urgency for the issue you are
reporting.
7.1.8 U nder "Category Type", select an appro priate category representing
the nature of the issue you are reporting.
7.1.9 U nder “Subject”, please provide a summary of the issue description.
7.1.10 Under "Description", please provide a detailed write-up on the issue
encountered.
7.1.11 Under “Add Attachment”, you may attach any file less than 0.8 MB
along with the issue submission.
7.1.12 Click "Submit".