Troubleshooting Guide

APPENDIX

The Sunﬁre TGP-5 is expertly designed and built to provide years of trouble-free performance. Most prob- lems that occur can usually be solved by checking your setup or making sure that the audio and video compo- nents connected to the TGP-5 are on and fully operational.

The following information will help you deal with common setup problems you may experience during normal use of your unit. If problems persist, contact your Sunﬁre Dealer for help.

No sound from one or more speakers

•Speaker cables may have come undone. Turn off your system and check the cables, and tighten the binding posts.

•An audio cable may have an inter- nal break.

•The volume level is low for the channels concerned. Recheck the calibration procedure (page 40).

•The Mute switch is on.

•The channel has not been turned on in the Speaker Size Menu (page 38).

•The correct surround mode is not selected. (Some DVD discs are stereo only).

•Note: In Source Direct mode, only the front left and right speakers are engaged. They must also be set to Large.

No subwoofer or poor output

•The subwoofer’s ampliﬁer is off, or its controls are set low.

•Are all speakers set Large?

•SUB is not switched on in the Speaker Size Menu (page 38).

•Recheck the calibration procedure (page 40).

•Adjust the Crossover and check Bass Management (page 41-42).

•See page 50 to ﬁnd the best loca- tion for your subwoofer.

•If the bass is weak during Dolby Digital or DTS playback, check the correct audio output is selected in your DVD menu, otherwise it may just play stereo into your TGP-5 and you won’t get the true LFE signal to the subwoofer.

Poor Tuning of Stations

•The antenna may be incorrectly attached.

•Station not correctly tuned in, weak or off the air.

•You can improve reception by us- ing external antennas. Some cable TV feeds also offer FM reception.

The same AM station can be heard at different frequencies

•One wire of the AM loop antenna may not be connected.

•A loop antenna is required for AM reception, as it forms part of the front-end tuned circuit.

Full Automatic does not work

•Make sure the Fully Automatic mode is set to ON in the Main Zone Setup page (page 36) and that each input is conﬁgured for AUTO ON on their respective Setup Menu pages (page 34).

In order to automatically choose the new input source, this mode senses the following active signals: Left audio signals, Video signals, Digital signals

Note that LD or DVD players sometimes put out digital signals even when the disc is paused or stopped. Make sure that any sources are turned off when not in use.

If a source is always active, the automatic operation may return to that input as the analog audio varies. In this case, you should try and turn off any unused sources, or turn off the automatic mode.

If you are listening to a mono source, make sure it connects to a left input, or use a “Y” cord to feed both left and right inputs.

There is no automatic selection of the Phono input, Tuner, or 8-CH.

Certain inputs cannot be se- lected

•Check the INPUTS menu of the OSD (page 34), and make sure that the input has not been dis- abled in that particular Zone.

No TV picture

•Make sure that the video input of your TV monitor is connected to the Main monitor output on the TGP-5 rear panel.

•Check the VIDEO TYPE is cor- rect in the Inputs menu of the OSD (page 34). Select the type of video input you have connected, or choose AUTO.

•Check that your TV monitor is selecting it’s correct video input.

•Check the video connection from your selected source component into the TGP-5.

•Make sure that you are using the same video connections. For ex- ample, if your source is connected using S-video, then the TV monitor must also use S-video.

•If in doubt, try connecting the video output from your source directly to your TV monitor. This will help you narrow down the problem.

•Do not connect more than one type of video connection to the same input. Choose only the highest quality video type.

No Holographic Image

•It is essential that your front speak- ers are positioned correctly. See pages 49-50.

•The Holographic Image is most effective in 2-channel operation. It gives a more accurate perception of the position of musicians and sound effects (page 48). The results may be masked if you are using it in a surround mode.

User's Manual

TGP-5(E), TGP-5 specifications

The Sunfire TGP-5 and TGP-5(E) are high-end audio processors that cater to audiophiles and home theater enthusiasts seeking exceptional sound quality and advanced features. These models are designed with a commitment to delivering pristine audio performance across various formats, making them ideal for both music and movie playback.

One of the standout features of the TGP-5 is its robust digital signal processing capabilities. The device is equipped with a state-of-the-art multichannel DAC that ensures accurate sound reproduction and a high signal-to-noise ratio. This component allows for the processing of high-resolution audio formats, including DSD, ensuring that users can enjoy their music as intended by the artist. The TGP-5(E) version further enhances this experience by offering enhanced room correction technology, which automatically calibrates the system based on the specific acoustics of the listening environment. This feature optimizes audio performance by adjusting frequency response, thereby eliminating unwanted resonances and improving overall sound clarity.

The user interface of the TGP-5 series is designed for ease of use, featuring a straightforward menu system accessible via its front panel display or remote control. Connections are abundant, offering a variety of digital inputs, including HDMI, coaxial, and optical, alongside traditional analog RCA inputs. These options ensure compatibility with almost any home theatre setup and allow integration with modern streaming services and devices.

Another noteworthy characteristic is the TGP-5's support for surround sound formats, including Dolby Atmos and DTS:X. This capability allows users to create an immersive audio experience that enhances movie watching and gaming sessions. Additionally, the TGP-5 incorporates advanced connectivity options, such as Bluetooth and Wi-Fi, enabling wireless streaming from smartphones and tablets.

In terms of build quality, the Sunfire TGP-5 series boasts a sleek and elegant design, typically encased in a sturdy chassis that minimizes vibration and interference. This construction not only enhances durability but also adds a touch of sophistication to any audio setup.

In summary, the Sunfire TGP-5 and TGP-5(E) represent a blend of cutting-edge technology, exceptional audio fidelity, and user-friendly features. With their advanced processing capabilities, comprehensive connectivity options, and support for modern audio formats, these processors are a compelling choice for anyone looking to elevate their audio experience.

Sunfire TGP-5(E) manual Troubleshooting Guide, No sound from one or more speakers

Models: TGP-5(E) TGP-5