Sungale ID431WTA instruction manual Troubleshooting, Player does not turn on, Buttons do not work

Models: ID431WTA

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Touch “Uninstall” icon, then touch “OK” to confirm.

To Clear App History Date

To clear App history data that have been made on your Tablet, go to “Settings”Æ “Apps”, touch the application whose data that you want to clear Æ tap “Clear data” and “OK” and the related data will be deleted from your device.

If you want to clear all operation data, go to “Settings”Æ “Backup & reset”Æ “Factory data reset”Æ “Reset tablet”Æ “Erase everything” and your device will be reset.

TROUBLESHOOTING:

If you have a problem with this device, please check the troubleshooting guide below. If these information does not resolve the problem, please follow the below procedure

The player does not turn on.

„Ensure that the player is fully charged. Try charging the player overnight (8 hours).

„Reset the player (use a paper clip to gently press the Reset button on the power jack side of the player) and try again.

The buttons do not work.

„Reset the player (use a paper clip to gently press the Reset button on the power jack side of the player) and try again.

I cannot transfer files to the player.

„Ensure that your computer is running on a supported operating system platform.

„Check the USB extension cable, ensure that it is securely attached to the player and the PC, or try using

another USB cable.

„Ensure that the player’s memory capacity is not full.

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Sungale ID431WTA Troubleshooting, Player does not turn on, Buttons do not work, Cannot transfer files to the player