Chapter 3: Troubleshooting
com/support/bios/).
Note: Not all BIOS can be flashed. Some cannot be flashed; it depends on the modifications to the boot block code.
3.If you've followed the instructions above to troubleshoot your system, and still cannot resolve the problem, then contact Supermicro's technical support and provide them with the following information:
•Motherboard model and PCB revision number
•BIOS release date/version (this can be seen on the initial display when your system first boots up)
•System configuration
An example of a Technical Support form is on our website at (http://www.
supermicro.com/support/contact.cfm).
4.Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing any problems with your system. Updated BIOS files are located on our web site at http://www.supermicro.com/support/bios/. Please check our BIOS warning message and the information on how to update your BIOS on our web site. Select your motherboard model and download the BIOS file to your computer. Also, check the current BIOS revision and make sure that it is newer than your BIOS before downloading. You can choose from the zip file and the .exe file. If you choose the zip BIOS file, please unzip the BIOS file onto a bootable device or a USB pen. Run the batch file using the format flash.bat filename.rom from your bootable device or USB pen to flash the BIOS. Then, your system will automati- cally reboot. If you choose the .exe file, please run the .exe file under Windows to create the BIOS flash floppy disk. Insert the floppy disk into the system you wish
