Troubleshooting

Problem: The camera is looking out a window, and at night all I can see is white!

Solution: The camera uses infrared LEDs to see at night. However, infrared light will reflect off a glass surface, and bounce-back into the lens of the camera, washing out the image. It is not possible to use an infrared night vision camera to look out of a window. If you want to see outside, the camera has to be outside as well. Note that the PNP-50is recommended for indoor use only.

Problem: The RedAlert is not capturing pictures/videos when it should, or it captures pictures/videos too often!

Solution: Your ADVANCED MOTION DETECT SETTINGS need adjusting. Basically, you can define how the RedAlert will look for motion, and how much motion it must detect before it initiates recording. Follow the steps on pages 12 and 13 to configure the motion detection settings. If you’re using a wireless camera and the RedAlert is capturing pictures/video too often, it might be the case that there is enough interference in the video signal to count as motion. Follow the steps listed on page 11 to try to reduce the interference in your system.

Problem: All I see is a blank screen.

Solution: Check the connections between the RedAlert and your TV - in particular, check which RCA connection on the TV has the VIDEO OUT cable attached to it. Many TVs have A/V INPUT channels and A/V OUTPUT channels. Plugging the VIDEO OUT cable into an A/V OUTPUT will produce undesired results.

Problem: The RedAlert isn’t showing images from my camera.

Solution: The RedAlert might be monitoring the wrong input. Press the DISP button. If this does not work, and the camera is wireless, change the wireless channel of the RedAlert by pressing the SET button. If this does not locate the camera, check that the camera is supplied with power. If a wired camera, check the connections to the RedAlert. Finally, be sure that the camera can see an image: if the camera sees only black (see other Troubleshooting tips) it might appear that the RedAlert is not getting a signal at all.

Problem: I can’t find right channel for the RedAlert on my television.

Solution: This can be a little tricky. First, make sure you’ve got the RedAlert plugged into an INPUT on the television. The plug should be color coded yellow, the same as the connector from the RedAlert. If this is the case, look for a button on the TV or remote called AV, TV/AV, AUX, Auxilary, Channel 0, Video, DVD or something similar. Some TVs have multiple AV channels. If in doubt, speak with the manufacturer of your TV - they’ll know what plugs connect to which channel. If all else fails, try using a different TV. (Please, don’t call and ask us about this one - we don’t know what your TV looks like, nor how to make it do anything useful!)

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Swann SW244-WDS, SW244-WDW, SW242-WRA, SW242-WDV warranty Problem All I see is a blank screen
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SW242-WDV, SW242-WRA, SW244-WDS, SW244-WDW specifications

The Swann SW242-WDV is a sophisticated security camera that exemplifies modern surveillance technology, designed to provide robust monitoring solutions for both residential and commercial environments. With an array of impressive features, the SW242-WDV stands out for its user-friendly design and reliability.

One of the main features of the SW242-WDV is its high-resolution video capture, offering 1080p Full HD recording quality. This clarity ensures that users can easily identify faces, license plates, and other critical details in the monitored areas. The camera is equipped with a wide-angle lens, typically offering a field of view around 90 degrees, enabling it to cover large areas without the need for multiple units.

The SW242-WDV also integrates night vision capabilities, thanks to its infrared technology. This allows the camera to maintain optimal visibility even in low-light conditions, ensuring 24/7 surveillance without compromising image quality. Users can rely on this feature to monitor their property effectively around the clock.

Another key characteristic is its weatherproof design, making the SW242-WDV suitable for both indoor and outdoor installations. With an IP66 rating, this camera is resistant to dust and capable of withstanding harsh weather conditions such as rain and snow, thereby ensuring its longevity and uninterrupted functionality.

For connectivity, the SW242-WDV supports Wi-Fi and can be easily integrated into existing home or office networks. This connectivity allows for seamless remote viewing through a compatible smartphone app, giving users the freedom to monitor their properties in real time from virtually anywhere in the world. The camera also supports motion detection, sending push notifications to users' devices upon detecting movement, which enhances its security features.

Additionally, the camera can be paired with various storage options, such as cloud storage or local storage through SD cards, ensuring that recorded footage is preserved and easily accessible when needed. The device’s compatibility with digital video recorders (DVRs) further enhances its utility, allowing users to set up comprehensive video surveillance systems.

In summary, the Swann SW242-WDV is a reliable and versatile security camera, offering high-definition video, night vision capabilities, rugged weatherproof design, and flexible connectivity options. These features make it an excellent choice for anyone looking to bolster their security measures efficiently and effectively.
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