Xerox Pro 385 user manual Print Quality Problems, Print appear

Print Quality Problems

Symptom	Cause and Solution
The page is white or the	Toner is low or empty. Refer to Replacing the
printout is too light to read.	Laser Printer Cartridge on page 8-9.
Irregular faded patches of	• There is a paper quality problem. Use only
print appear.	paper that meets the specifications required
	by the printer.
	• Toner may be unevenly distributed. Remove
	the Laser Printer Cartridge and shake it
	gently to evenly distribute the toner. Re-
	install the image cartridge.
Black staining on prints.	• There is a paper quality problem. Use only
	paper that meets printer specifications.
	• A Laser Printer Cartridge from another
	Xerox printer has been installed. Always
	use the same Laser Printer Cartridge with
	the same printer. Using a cartridge that has
	already been used in another printer may
	not give satisfactory results.
Black streaks or ghost	• Clean the drum. Refer to Cleaning the
images on printouts	Drum on page 8-13.
Character voids.	The paper may be too dry. Try printing with a
	different batch of paper. Always store paper in
	its original sealed package.
Background scatter on	• The paper may be too damp. Try printing
printed pages.	with a different batch of paper. Always
	store paper in its original sealed package.
	Do not open packages of paper until
	necessary so that the paper does not absorb
	too much moisture from the air.
	• You may be printing on uneven surfaces. If	7
	printing envelopes, change your printing
	layout to avoid printing over areas that have
	overlapping seams on the reverse side.

Print Quality Problems 7-17