Printer Problems
Symptom | Cause and Solution |
|
|
The printer does not print. | • The printer cable is not connected properly. |
| • The printer cable is defective. Swap the cable |
| with one known to work. If necessary, |
| replace the cable. |
| • The printer port is configured incorrectly. |
| Check printer setting in Windows to make |
| certain that the print job is being sent to the |
| correct port (for example, LPT1). |
| • The Laser Printer Cartridge is not installed |
| properly. Remove and |
| cartridge, see Installing the Laser Printer |
| Cartridge on page |
| • A paper jam has occurred. Refer to Clearing |
| Jams on page |
| • The printer may be configured incorrectly |
| within an application. Check the |
| application to verify that all print settings |
| are correct. |
| • The printer driver may be incorrectly |
| installed. |
| Uninstalling Software on page |
| printing a test page. |
|
|
The paper does not feed | • Paper has not been loaded properly. Remove |
into the printer. | and |
| Loading Paper on page |
| • There is too much paper in the Automatic |
| Paper Feeder. Decrease the number of |
| sheets of paper in the Automatic Paper |
| Feeder. |
|
|
