Symptom

Cause and Solution

 

 

 

Missing characters

The paper may be too damp. Try printing

 

 

with a different batch of paper. Always

 

 

store paper in its original sealed package.

 

 

Do not open packages of paper until

 

 

necessary so that the paper does not absorb

 

 

too much moisture from the air.

 

 

Back of printout is dirty.

The transfer roller may be dirty. Print a few

 

blank pages to clean the transfer roller.

 

 

Incorrect fonts.

True Type fonts may be disabled (Windows

 

3.1x). Use the Fonts dialog box in the Control

 

Panel to enable True Type fonts.

 

 

 

Faded graphics.

Toner may be low. Remove the Laser

 

 

Printer Cartridge and shake it gently to

 

 

evenly distribute the toner. Reinstall the

 

 

Laser Printer Cartridge.

 

• Replace the Laser Printer Cartridge. Have a

 

 

spare Laser Printer Cartridge ready to

 

 

replace the empty one.

 

 

 

7-18 Troubleshooting

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Xerox Pro 385 user manual Symptom Cause and Solution