Xerox Pro 385 user manual Document Scanner on

Symptom	Solution
The machine will not	Make sure that the document is loaded face
transmit.	down.
	Check that the LCD display reads TX.
	You may have hung up the handset of the
	external phone before you pressed Start.
	Ensure the machine you are sending to is able to
	receive faxes.
You cannot poll another	The fax machine you are calling may be using a
machine.	poll code.
Blank spaces or poor text	• The machine sending the fax may be faulty.
quality appear in incoming	• Line errors due to excessive noise on phone
faxes.	line.
	• Check your machine by making a copy.
	• The Laser Printer Cartridge is empty.
Stretched words appear on	The machine sending the fax had a temporary
incoming faxes.	paper jam.
Lines appear on copies or	Check your machine’s scan glass for marks and
outgoing faxes.	clean it, if necessary. See Cleaning the
	Document Scanner on page 8-2.
The machine dials a	The other machine may be turned off, out of
number, but fails to make a	paper, or cannot answer incoming calls. Have
connection with another	the operator of the other machine investigate the
machine.	problem.
The machine is unable to	There may be insufficient memory available to
store a document in	store the document. If the display shows a
memory.	MEMORY FULL error message, delete any
	documents you no longer need from the
	memory, then try storing the document.
Blank areas appear at the	Check the paper settings in the user option
bottom of each page, or on	setup. Refer to Selectable Options on page 1-48.
other pages, only a small
strip of text is printed at the		7
top of the page.

Fax Problems 7-13