Talkswitch CT.TS005.002501.UK X Y Z, Configure An Automated Attendant, Set up an Auto Attendant

STEP 4 — CONFIGURE AN AUTOMATED ATTENDANT

An Auto Attendants can be set up to answer incoming calls and play a recorded greeting. For example, an Auto Attendant greeting can instruct callers to dial their party’s extension or dial ‘0’ for assistance.

If you do not wish to set up an Auto Attendant at this time, you can proceed to the Step 5 — Configure Incoming Telephone Lines.

Set up an Auto Attendant

1.In the TalkSwitch System Configuration window, select Call Handling and then Auto Attendant from the menu at the left of the window.

2.In the main panel of the window, click 1 to configure Auto Attendant number 1 (default selection). Additional Auto Attendants (up to 9) can be set up later using the same procedure.

3.From the drop-down lists next to If the caller selects “0” then:, select go to local ext., and then 114.

We recommend assigning extension 114 to your office receptionist (or person assigned to answer general calls); extension 114 is designed to continue operating in the event of a power failure.

If your office has other directory options (for example, dial 1 for sales), you can set these now.

4.For callers that do not have a touchtone phone, go to the section: After the Auto Attendant has finished playing and no selection has been made. From the drop-down lists select the number of seconds to wait (for example, 5), select go to local ext., and select the receptionist's extension (for example, 114).

The final step — setting up your Auto Attendant greeting(s) — is described in Step 8* of this guide — Auto Attendant and Voicemail Greetings.

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For more information: For complete details and options, such as Automatic Fax Detection, refer to

the Configuring Auto Attendants and Configuring Fax Detection Quick Guides.

* i.e. after phones are connected to TalkSwitch

6 T A L K S W I T C H S T A R T G U I D E • U K & I R E L A N D