Talkswitch TS-100 Using The Telephone With TalkSwitch, Hang up your extension immediately

Using The Telephone With TalkSwitch

The TS-100 Phone is designed to work specifically with the complete line of TalkSwitch Phone Systems. You may skip this section if you are not using a TalkSwitch in conjunction with this phone.

Note: If using the phone with TalkSwitch it is recommended that you do NOT use the HOLD button on the phone. Use the hold /flash instead.

Place a caller on hold hold /flash

The caller hears music-on-hold and is waiting for you to either transfer the call, or pick it back up

Take a caller off hold hold /flash

You are now re-connected with the caller.

Transfer a caller	transfer
Example transfer	1 1 4 transfers the
call to extension 114.

You then have two choices …

1.Wait for the extension to pick up or

i)Once the extension picks up the phone you may talk to them while the caller is still on hold.

ii)If they want to speak to the caller, you hang up your extension, and the caller is immediately connected to the other extension or,

iii)If they do not want to speak to the caller, or the line was busy, you will need to cancel the transfer by pressing cancel transfer

Now you are reconnected to the caller.

2.Hang up your extension immediately

The call is transferred to the office extension immediately upon hanging up the phone.

Under some situations the call may bounce back to you. In this case, you will hear a stutter ring followed by a long pause. Simply pick up the phone and you are re-connected to the caller.

Transfer to voicemail?			transfer	*
	*
Example transfer		1 1	4 transfers a
caller to voicemail to extension 114

Hang up the phone to complete the transfer.

TS-100 Owner’s Manual 8