Troubleshooting
If you experience any problems with the unit, please take a moment to look through this chart and see if you can solve the problem yourself before you call your dealer or a TEAC service center.
General
No power.
eCheck the connection to the AC power supply. Check and make sure the AC source is not a switched outlet and that, if it is, the switch is turned on. Make sure there is power to the AC outlet by plugging another item such as a lamp or fan.
ePress the Standby/On button ( ) to turn the unit on.
Remote control does not work.
ePress the Standby/On button ( ) to turn the unit on. eIf the batteries are dead, change the batteries.
eUse remote control unit within the range (16 ft/5 m) and point at the front panel.
eClear obstacles between the remote control unit and the main unit.
eIf a strong light is near the unit, turn it off.
Severe hum or noise is heard.
ePlace the unit as far away from a TV as possible.
eMake sure the line cords and speaker cables are as far away from the AC supply as possible.
iPod/iPhone Player
Cannot insert the iPod/iPhone.
eCheck if appropriate adapter is inserted to the Dock (page 17). eRemove dust or obstacles from the Dock and the iPod/
iPhone.
The iPod/iPhone does not play.
eRemove the iPod/iPhone from the Dock, wait a few seconds, and insert it again.
eSoftware update may solve the problem. Visit the Apple website and download the latest iPod/iPhone software (page 17).
Cannot operate the iPod/iPhone on the unit.
eSelect “iPod” as the source.
Cannot operate the iPod/iPhone.
eMake sure the HOLD switch of the iPod/iPhone is not set to HOLD.
FM Tuner
Cannot listen to any station, or signal is too weak. eTune in the station properly.
eRotate the FM antenna until you get stations clearly.
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Internet Radio/Podcast
Cannot connect to the Internet.
eCheck if your computer can connect to the Internet using the same network.
eEnter a correct pass key to the network.
eCheck the settings of your network’s firewall. The unit needs access to the following UDP and TCP ports as a minimum: 80, 554, 1755, 5000 and 7070.
Cannot listen to a station/Podcast.
eThe broadcaster is having temporary trouble with the Internet connection.
eCheck if your Internet connection is not temporarily disconnected or disturbed.
Cannot find a station/Podcast in the station list.
eThe station/Podcast may not be broadcast at the moment. eThe link of the station/Podcast may be out of date.
eThe allowed number of simultaneous listeners of station/ Podcast might have reached the maximum.
eThe Internet connection speed is too slow.
eAdd the station/Podcast to your own station list by accessing the Internet radio portal.
Pandora
Cannot connect to the Internet.
eCheck if your computer can connect to the Internet using the same network.
eEnter a correct pass key to the network.
eCheck the setting of your network’s firewall. The unit needs access to the following UDP and TCP ports as a minimum: 80, 554, 1755, 5000 and 7070.
Cannot connect to the Pandora.
eCheck your user account and password.
Music Player
Cannot connect to the LAN.
eCheck if your computer can connect to the Internet using the same network.
eEnter a correct pass key to the network.
eCheck the settings of your network’s firewall. The unit needs access to the following UDP and TCP ports as a minimum: 80, 554, 1755, 5000 and 7070.
eCheck if the computer is not shut down or in the sleep mode. Set up the computer not to shut down or turn into the sleep mode automatically.
eThere may be a problem with the network authentication. Press the MODE button repeatedly to select “Music player” again.
Cannot find a track.
eAdd the track to the media library of Windows Media Player. eSet your
device list of Windows (page 28).
eSelect “Allow” for
eCheck the file format. Playable formats are MP3 and WMA. eIf you have antivirus security software enabled on your
computer, the unit may fail to connect.