Technicolor - Thomson 42WM03STW-0707 Troubleshooting, Symptom, Possible Cause, Remedy

EN

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Troubleshooting

The following table lists possible problems and methods for remedy. Please refer to this table prior to contacting a service representative.

Symptom	Possible Cause		Remedy
No picture is displayed.	1.	The power cord is disconnected.	1.	Plug in the power cord.
	2.	The main power switch on the rear panel is	2.	Put the main power switch on the ON
		on the OFF position.		position.
	3.	The selected input has no connection.	3.	Connect the selected device to the
	4.	The monitor is in standby mode in RGB		monitor.
		mode.	4.	Press any key on your keyboard.
Poor picture or poor sound.	1.	Electrical appliances, cars, motorcycles or	1.	Move the monitor to another location to
		fluorescent lights may be nearby.		reduce interference.
Color is abnormal.	1.	The signal cable is not connected properly.	1.	Make sure that the signal cable is
				attached firmly to the rear panel of the
				monitor.
Picture is distorted.	1.	The signal cable is not connected properly.	1.	Make sure that the signal cable is
	2.	The input signal is not supported by the		attached firmly.
		monitor.	2.	Check that the video signal source is
				supported by the monitor (refer to the
				specifications section).
Image doesn’t fill up the full	1.	If under RGB mode, the H-Size and V-Size	1.	Use the H-Size and V-Size options in the
size of the screen.		settings are incorrectly set.		PICTURE menu to adjust the size of the
				picture.
Sound with no picture.	1.	The signal cable is not connected properly.	1.	Make sure that both video and sound
				inputs are correctly connected.
Picture with no sound.	1.	The signal cable is not connected properly.	1.	Make sure that both video inputs and
				sound inputs are correctly connected.
	2.	Volume is turned all the way down.	2.	Use the volume adjustment buttons to
	3.	The sound is muted.		adjust sound.
			3.	Switch MUTE off using the MUTE button
				on the remote control.
The remote control buttons	1.	The remote control batteries are flat, or	1.	Change the batteries. Please note that
do not work.		incorrectly installed.		you must then reprogram the remote
	2.	The position of the selection switch does		control.
		not correspond to the selected selected	2	Put the selection switch on the correct
		input.		position.
Some picture elements do	1.	Some pixels of the plasma display may not	1.	This monitor was manufactured using an
not light up.		turn on.		extremely high level of technology;
				however, sometimes some pixels of the
				monitor may not display. This is not a
				malfuction.
After-Images can be seen	1.	A still picture was displayed for an extended	1.	Do not allow a still image to be displayed
on the monitor after it has		period of time.		for an extended period of time as this
been powered off.				can cause a permanent after-image to
(Examples of still pictures				remain on the screen.
include logos, video games,
computer images, and
images displayed in 4:3
format)

42WM03STW-0707-en.p65 24 2003/9/5, PM 12:53