Tefal A problem with your generator, CAUSES, PROBLEMS, SOLUTIONS

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A problem with your generator ?

PROBLEMS	CAUSES	SOLUTIONS
The generator does not come	The appliance is not switched on.	Check that your appliance is correctly plug-
on and the thermostat light is		ged in and press the illuminated on/off
not illuminated.		switch.
Water runs out of the holes in	Water has condensed in the pipes because	Press on the steam control button away from
the soleplate.	you are using steam for the first time or you	your ironing board until the iron produces
	have not used it for some time.	steam.
	The soleplate is not hot enough.	Wait for the thermostat light to go out before
		activating the steam button.
Water streaks appear on the	Your ironing board is saturated with water	Check that your ironing board is suitable.
linen.	because it is not suitable for use with a
	steam generator.
White streaks come through	Your boiler has a build-up of scale because it	Rinsing the boiler (see the “descaling your ge-
the holes in the soleplate.	has not been rinsed out regularly.	nerator” section).
Brown streaks come through	You are using chemical descaling agents or	Never add this type of product in the water
the holes in the soleplate and	additives in the water for ironing.	tank or in the boiler (see § “for what water
stain the linen.		may be used”). Contact an Approved Service
		Centre.
The soleplate is dirty or brown	You are ironing at too high a temperature.	See our recommendations regarding tempe-
and may stain the linen.		rature control setting.
	Your linen is not rinsed sufficiently or you	Ensure linen is rinsed thoroughly to remove
	have ironed a new garment before washing	any soap deposits or chemicals on new gar-
	it.	ments which may be sucked up by the iron.
	You are using starch.	Always spray starch on the reverse side of the
		fabric to be ironed.
There is no steam or there is	The water tank is empty (red light is	Fill the tank and press the "RESTART" button
little steam.	flashing).	until the indicator goes out.
	The soleplate temperature is set to the	The generator is working but steam is very
	maximum.	hot and dry As a consequence, it is less visi-
		ble.
Steam escapes from the rinse	The anti-scale valve plug has not been tigh-	Tighten the anti-calc valve plug correctly.
plug.	tened correctly.
	The anti-scale valve plug is damaged.	Contact an Approved Service Centre to order
		a new rinse plug seal.
	The generator is faulty.	Stop using the generator and contact an Ap-
		proved Service Centre.
The red “water tank empty” is	The water tank is empty.	Press the «RESTART» button on the control
flashing.		panel until the indicator goes out.
Steam or water escapes under	The generator is faulty.	Stop using the generator and contact an Ap-
the appliance.		proved Service Centre.
The “anti calc” indicator is	You have not pressed the “RESTART” button.	Press the "RESTART" button until the indicator
flashing		goes out

If you have any problems or queries please call our Customer Relations team first for expert

help and advice: 0845 602 1454 - UK / (01) 677 4003 - Ireland

or consult our website - www.tefal.co.uk

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