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Please review this list before calling the service. It might save you time and money. This list includes frequent complaints that are not arising from defective workmanship or material usage.
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| Complaint | Possible Reason | Solution | |
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| Freezing of the food in the | * This is normal if the adjustment slider is at | * Switching the adjustment slider to the crisper position. | |
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| * Moving the vegetables from this compartment to the upper | |||
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| bottom drawer (crisper / | Chiller Compartment (0ºC) position. Ambient | ||
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| crisper. | |||
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| temperature is very low (around or lower than | |||
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| Chiller. | * Icing up on the outer surfaces of foodstuff such as meat is | ||
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| 10 ºC) | |||
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| normal. | ||
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| Condensation on the side wall | * Very cold ambient conditions. | * Switching the thermostat to a colder degree. (2 °C) | |
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| of the fridge compartment. | * Frequent opening an closing of the door. | * Decreasing the time the door left open or using it less frequently. | |
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| * Highly humid ambient conditions. | * Covering the food stored in open containers with a suitable | |
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| * Storage of food containing liquid in open | material. | |
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| containers. | * Wipe the condensation using a dry cloth and check if it persists. | |
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| * Leaving the door ajar. |
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| Compressor is not running | The fridge is in defrost cycle. | This is normal for a | |
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| Defrosting cycle occurs periodically. | |||
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| The appliance is not plugged into the socket. | Be sure that the plug is properly fit into the socket. | |
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| There is a power failure. | Call your electricity supplier. | |
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| The fridge is running | Your new refrigerator may be wider than the | This is quite normal. Large refrigerators operate for a longer | |
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| frequently or for a long time. | previous one. | period of time. | |
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| The ambient room temperature may be high. | This is quite normal. | |
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| The refrigerator might have been plugged in recently | Cooling down of the refrigerator completely may last for a couple | |
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| or might have been loaded with food. | of hours longer. | |
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| Large amounts of hot food might have been | Hot food causes longer running of the refrigerator until | |
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| put in the refrigerator recently. | they reach the safe storage temperature. | |
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| Doors might have been opened frequently or left | The warm air that has entered into the refrigerator causes the | |
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| refrigerator to run for longer periods. Open the doors less frequently. | ||
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| ajar for a long time. | ||
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| Freezer or fridge compartment door might have | Check doors close fully. | |
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| been left ajar. |
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