Teledex SIP ND2100 Using the Speed Dial Keys, Three-Way Conference Calls, Retrieving Messages

5.3.1Programming the Memory Dialing Keys Through the Concealed STORE Key

The speed dial keys can be programmed not only through the configuration portal (as described by subsection 3.2.3) but also through the concealed STORE key.

The STORE key is concealed to deter unauthorized tampering. With the clear plastic overlay and faceplate removed from the phone, locate the STORE key as noted in the phone diagram (Fig. 1). This recessed key is located above number ‘3’ on the dial keypad. To program an auto-dial key:

1.Press the recessed STORE key and release it.

2.Enter the number or extension to be programmed.

3.Press the auto-dial key where the number is to be stored.

4.Repeat the procedure as needed for additional auto dial keys.

5.3.2Configure the Timed Pause for the Speed Dial The PAUSE key can be used to provide a timed pause

between dialed digits within a stored auto dial number. The timing of the pause is programmable, with the factory default set to one second. To change the pause timing:

1.Press the STORE key (see Fig. 1).

2.Press the PAUSE key (see Fig. 1).

3.Press a number from 0 to 5 on the dial keypad. The number selected will be the pause timing in seconds (for example: pressing the ‘3’ key will insert a 3-second pause).

4.Press the STORE key. The selected pause time is now inserted into the dialing string.

5.3.3 Using the Speed Dial Keys

To place a call using the speed dialing feature, lift the handset out of the cradle, or press the SPEAKER key, then press the desired speed dial key. The DTMF dialing tones will be heard as the call is placed. Alternatively, you may press the desired speed dial key, then lift the handset (or press the SPEAKER key) and the number will be dialed, as in “pre-dialing.”

5.4 Three-Way Conference Calls

The SIP ND2100 series supports three-way conference calling. The FLASH key allows the user to include two other parties in a three-way conversation.

Initiating a Three-Way Conference Call

1.Place or receive the first call.

2.Press FLASH.

3.Dial the third party, and wait for them to answer.

4.Press FLASH again to join all three callers.

5.To disconnect the third party and return to a two-party call, press FLASH again.

Advanced Features

5.5 Using Voice Mail

5.5.1 Message Waiting

If the red message waiting indicator is flashing slowly, voice mail messages are waiting to be retrieved.

5.5.2 Retrieving Messages

Press the MESSAGE key. The speakerphone will be activated (unless the handset is off-hook) and the phone calls the voice mail server. Follow the voice prompts for entering your password, listening to, saving and deleting messages. When all unheard messages have been listened to or deleted, the message waiting light will turn off.

NOTE: Message waiting number must be pre-configured before using this feature. (Refer to subsection 3.2.2)

6. Care and Troubleshooting

Your Teledex SIP ND2100 series IP phone will provide years of trouble-free service, particularly if it is maintained in an indoor office environment.

6.1 Cleaning the SIP ND2100 Series

Dust or deposited materials caused by normal handling of the phone handset or base should be removed occasionally to ensure optimal performance. Use a soft cloth moistened with water to wipe the plastic exterior parts.

CAUTION: Do not use solvents, powders or spray cleansers that may leak into the electronic components and cause damage.

6.2 In Case of Trouble

If the SIP ND2100 series does not seem to function as expected, there are several troubleshooting techniques that may be tried before calling the network administrator.

6.2.1 Disconnect From the Network

Unplug the network cable from the wall jack. Wait at least fifteen (15) seconds, then plug the cable back into the same jack. The phone will attempt to re-establish contact with the IP-PBX. In many cases, this will restore normal operation.

WARNING: Risk of electrical shock! Dangerous voltages may be present on the exposed terminals of the network patch cable after it is plugged into the network wall jack.

6.2.2 Disconnect the PC

If there is a PC or other network device connected to the port on the side of the phone, disconnect the cable to the PC or device from the base, then perform the actions from section 6.2.1 (Disconnect From the Network).

6.2.3 Check the Cords and Cables

If the previous two steps do not solve the problem, all of the cords and cables (including handset cord and headsets) should be disconnected, inspected for dirt or corrosion, and reconnected.

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