Panasonic KX-TDE100 installation manual Troubleshooting, Installation

5.1 Troubleshooting

5.1Troubleshooting

5.1.1Installation

PROBLEM		PROBABLE CAUSE	SOLUTION
You cannot make/receive calls	•	IP-EXT/IP-GW/DSP card	• Replace the corresponding card.
via an IP network.		malfunction
	•	IPCMPR card malfunction	• Replace the IPCMPR card (be sure to
			turn off the PBX when replacing).
	•	Not enough activation keys	• Purchase additional activation key
			cards. Please consult a certified dealer
			for details.
	•	Poor connection	• Make sure that an 8-pin twisted pair
			cable is used for connection.
			• Make sure that none of the CAT 5
			cables in use are over 100 m in length.
			• Make sure that a straight cable is used
			for connection to a switching hub.
	•	Network malfunction	• Make sure that all network devices in
			use are switched on.
			• Make sure that there is no unwanted
			firewall in the IP network.
IP-PTs/SIP Extensions do not	•	IP-EXT/DSP card	• Replace the corresponding card.
operate.		malfunction
	•	IPCMPR card malfunction	• Replace the IPCMPR card (be sure to
			turn off the PBX when replacing).
	•	Not enough activation keys	• Purchase additional activation key
			cards. Please consult a certified dealer
			for details.
	•	IP-PT/SIP Extension not	• Register the corresponding IP-PT/SIP
		registered	Extension.
	•	IP-PT/SIP Extension	• Replace the IP-PT/SIP Extension.
		malfunction
	•	Poor connection	• Make sure that an 8-pin twisted pair
			cable is used for connection.
			• Make sure that none of the CAT 5
			cables in use are over 100 m in length.
			• Make sure that a straight cable is used
			for connection to a switching hub.

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