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Panasonic KX-TDE100 installation manual Troubleshooting

Models: KX-TDE100

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5.1 Troubleshooting

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Panasonic KX-TDE100 installation manual Troubleshooting

Contents

Pure IP-PBX Model No. KX-TDE100Activation Key Cards Main Processing CardIpcmpr Option Cards Virtual Trunk CardsKX-TDA0290CE/CJ Physical Extension CardsOther Physical Cards Compatible Panasonic Proprietary Telephones Incompatible Panasonic Proprietary TelephonesImportant Notice List of AbbreviationsWhat is User Information? Security RequirementsSafety Requirements For All Telephone EquipmentFor the PBX Installation Manual For users in Finland, Norway and Sweden only For business users in the European UnionFor users in Germany only For users in New Zealand onlyFor users in Australia only For users in Taiwan onlyAbout the software version of your PBX Structure of this ManualAbout the Other Manuals TrademarksInstallation Manual Precautions for Users in the United Kingdom Installation Manual Table of Contents Connection of Extensions 143 Information about the Physical Extension Cards 116Information about the Other Physical Cards 132 Connection of Dect Portable Stations 152220 215LAN Connection 219 Starting the PBX 224Section System Outline System Highlights Ipcmpr Card FeaturesInternet Protocol IP Telephone Features System HighlightsInternet Protocol IP Related Features Networking FeaturesOther Useful Features External Device SupportQueuing Feature Built-in Small Call Centre FeaturesHospitality Features Log-in/Log-outBasic System Construction Basic ShelfConstruction of the Basic Shelf System Connection Diagram Pure IP-PBXDPT Model No Model Name Description Optional EquipmentOptional Equipment DHLC8PAY8 GW4E Specifications General DescriptionExtension Connection Cable DimensionWeight when fully MountedCharacteristics System Capacity Type and Maximum Number of SlotsKX-TDE100 KX-TDE200 Maximum Optional Service Cards Cards Installed in Free Slots or Virtual SlotsCard Type Maximum Number KX-TDE100 KX-TDE200 Card Type Maximum Number Mounted on Cards Mounted on Other Optional Service CardsMaximum Trunks and Extensions Type KX-TDE100 KX-TDE200Maximum Terminal Equipment Terminal Equipment Type KX-TDE100 KX-TDE200APT IP-PT Equipment Type Load Figure Power Supply Unit SelectionLoad Figure Calculation DHLC8 SLC8 SLC16 MSLC16PSU Type Maximum Load Figure PSU CapacityCalculation Example KX-TDE200 PSU-MSection Activation Key Installation Activation Keys Preinstalled Activation Keys in the DSP16/DSP64Information about the Activation Keys Type and Maximum Number of Activation KeysActivation Key Installation Example IP Softphone/IP PTActivation Key Card and Key Management System Model No Activation Key Type DescriptionIP Trunk Installing the Activation Key File in the SD Memory Card Activation Key FileFrom the Utility menu, select Refresh Activation Key Information about the Activation Keys Section Installation Safety Installation Instructions Before InstallationBefore Installation Installation PrecautionsBefore Installation Installation of the PBX UnpackingKX-TDE100 KX-TDE200 Names and Locations Inside ViewOpening/Closing the Front Cover Opening the Front CoverClosing the Front Cover Safety Instructions Installing/Replacing the Power Supply UnitAccessories and User-supplied Items Accessories included Screws ×Installing the Power Supply Unit Replacing the Power Supply Unit Replace the PSU Frame Earth Connection Connect the frame of the PBX to earthUser-supplied Items Backup Battery ConnectionBackup Power Supply Duration ExamplesConnecting Backup Batteries Installing/Removing the Optional Service Cards Installing Optional Service CardsBack Board Release Lever Covering the Blank Slots Handling of the Cables Removing the Optional Service Cards Types of Connectors Connector Type Pin Number Used forBNC Mini Plug For the Ipcmpr Card Attaching to an RJ45 ConnectorAttaching a Ferrite Core For T1/E1/PRI/IP-GW16/IP-EXT16 CardsFor a BRI Card Attaching to an Amphenol Connector For Extension CardsFastening an Amphenol Connector Amphenol Connector Pin Assignment Chart Wall Mounting KX-TDE200 Wall Wall Mounting KX-TDE100 30 mm Floor Standing KX-TDE200 Only TOP Front Overview Surge Protector InstallationInstallation PBXOutside Installation Installation of an Earth RodInstallation of the PBX Mountable Cards Information about the Main Processing CardIpcmpr Card BGM/MOHSignal Name Input I/Output O Function Pin AssignmentsMNT Port/LAN Port 10BASE-T/100BASE-TX LED Indications Indication Colour Description2 DSP16 Card KX-TDE0110 and DSP64 Card KX-TDE0111 RMT Card KX-TDA0196 Information about the Virtual Cards Virtual CardsInformation about the Physical Trunk Cards LEDAmphenol Connector Signal Name FunctionCard Status 2 DID8 Card KX-TDA0182 LED Indications 3 CID/PAY8 Card KX-TDA0189 Switch Settings on LCOT8/LCOT16 cardsSwitch Type Usage and Status Definition DIP4 CID8 Card KX-TDA0193 5 E&M8 Card KX-TDA0184 SGA T1AR1A SGBLED Indications Switch Settings 6 T1 Card KX-TDA0187RJ45 Connector for Trunk Use RJ45 Connector for Extension UseSignal Name Level Function Maximum Cabling Distance of Extension Connection Sync7 E1 Card KX-TDA0188 BNC TXBNC RX BNC coaxial Connector TX BNC coaxial Connector RX 8 BRI4 Card KX-TDA0284 and BRI8 Card KX-TDA0288 RX1 TX1RX2 TX2Master Clock LED Pattern Line LED PatternLine OFFMaximum Cabling Distance of S0 Bus Connection 9 PRI30 Card KX-TDA0290CE/CJ Switch Settings LED Indications Maximum Cabling Distance of Extension Connection 10 PRI23 Card KX-TDA0290 Pin Assignments Maximum Cabling Distance of Extension Connection RJ45 Connector 10BASE-T/100BASE-TX IP-GW4E Card KX-TDA0484Alarm OnlineData IP-GW16 Card KX-TDA0490 LED Indications Information about the Physical Extension Cards CSIF4 Card KX-TDA0143 and CSIF8 Card KX-TDA0144RJ45 Connector PowhPowl DHLC8 Card KX-TDA0170 D2B D2AD1A D1BLED Indications 3 DLC8 Card KX-TDA0171 Data port 1 Low 4 DLC16 Card KX-TDA0172 D2J D2ID1I D1J5 SLC8 Card KX-TDA0173 Pin Assignments EXT-CID Card KX-TDA0168 7 SLC16 Card KX-TDA0174 and MSLC16 Card KX- TDA0175 Ring port Tip port 17-25 Reserved 42-50 IP-EXT16 Card KX-TDA0470 Online Accessories included none User-supplied not included none Information about the Other Physical Cards1 OPB3 Card KX-TDA0190 User-supplied not included Copper wire 2 DPH4 Card KX-TDA0161DP3 Pin Terminal BlockDP4 DP23 DPH2 Card KX-TDA0162 Pin Assignments Path Doorphone Call Path 4 EIO4 Card KX-TDA0164 Pin Assignments External Relay Connection DiagramExternal Sensor PBX OPB3ECHO16 Card KX-TDA0166 6 MSG4 Card KX-TDA0191 Connection of Extensions DSS ConsoleBasic/High Density With APT Using a Modular T-AdaptorParallel Connection of the Extensions With DPTDptslt Using an EXtra Device PortWith KX-T7600 Series DPT except KX-T7665 With Other DPT except KX-T7560 and KX-T7565Digital EXtra Device Port Digital XDP Connection With KX-T7600 Series DPT except KX-T7600E SeriesBack View of DPTs To TEL To Main Unit With KX-T7600E Series DPT Connecting to a Slave DPT Connecting to a Master DPT First Party Call Control CTI Connection Overview RF SpecificationConnection of Dect Portable Stations Required Equipment and Maximum Number of CallsEquipment Distance Prepare for site survey Procedure OverviewInvestigate the installation site Conduct the site surveyFinish the site survey Connect the CS and PS to the PBX and test the operationMount the CS on the wall Characteristics of Radio Waves Site PlanningUnderstanding Radio Waves Object Material Transmission Tendency Radio Signal Strength Levels CS Coverage AreaSite Survey Preparation Example Installing in a Room Separated by Interior Walls CS installation planThings to take note Assigning the CS ID Number to the PS Before Site SurveyChecking the CS ID Number CS NoUsing the KX-TD7590 To enter letters Setting and Installing the CS Temporarily for Site Survey DIP SwitchOFF on For users in the United Kingdom KX-TDA0158CEKX-TDA0141CE/KX-TDA0142CETesting the Radio Signal Strength To survey other slotsPS CH0 L12 Channel no Using the KX-TD7590 Log No Referring to the Stored Scan DataClearing the Stored Scan Data After Site Survey On OFF OFF onAccessories and User-supplied Items for the CS Connecting a Cell Station to the PBXUsing a Csif Card User-supplied not included RJ11 connectorD2B D1C D1D D2C D2D Using a DHLC/DLC CardD1C D2C D1B D2C D1G D1B D2GKX-TDA0141CE Connecting the CS For the KX-TDA0142CE User only Entering the PBX System Programming Mode Using a PT Registering the PSPS Registration System Lock Password System Lock Password /OKUsing the KX-TD7580 Setting the PIN for PBX 692Changing the Display Language of the PS 691 PS TerminationHandset PIN Testing the Operation Wall Mounting Mounting the KX-TDA0158CEInstall a screw here 83 mm Reference for Wall Mounting KX-TDA0158CEMounting the KX-TDA0141CE/KX-TDA0142CE Install a screw here 71 mm Reference for Wall Mounting KX-TDA0141CE/KX-TDA0142CEConnection of 2.4 GHz Portable Stations Using the KX-TD7690 Using the KX-TD7684/KX-TD7694Using the KX-TD7680 Prepare the CS for site surveyFinish the site survey Site Planning Object Material Transmission Tendency CS Coverage Area Example Installing in a Room Separated by Interior Walls KX-TDA0151/KX-TDA0152 KX-TDA0141/KX-TDA0142 KX-TDA0151/KX-TDA0152 KX-TDA0141/KX-TDA0142 Site Survey Scan Data NoPS CS NO.1 LEVEL8 PS CS NO.1 LEVEL3 Scan Data No Deleting the Stored Scan Data 3 4 5 KX-TDA0152/KX-TDA0142 KX-TDA0151/KX-TDA0141 Connecting the CS Entering the System Programming Mode When the PS has not been registered yet When the PS has already been registered to another PBXSetting the System Lock Setting the PIN for PS Using the KX-TD7684/KX-TD7694 System Mounting the KX-TDA0151/KX-TDA0152 Hook the CS on the screw heads Reference for Wall Mounting KX-TDA0151/KX-TDA0152 Mounting the KX-TDA0141/KX-TDA0142 Reference for Wall Mounting KX-TDA0141/KX-TDA0142 Installing the Doorphone KX-T30865 Maximum Cabling DistanceConnection Installation Manual PC via MNT Port Connection of PeripheralsConnection of Peripherals Pin AssignmentsSignal Name Function Circuit Type PagerPC/Printer via RS-232C Connection Charts Clear To Send CTS…input Frame Ground FGLAN Connection Connection Chart for LAN ConnectionLAN Connection TX+ RX+Power Failure Connections Power Failure ConnectionsUsing Analogue Trunk Card and Extension Card PFT Ports 1 Signal Name Function RJ11 Connector Pin Assignments for Analogue Trunk CardRJ11 Connector Pin Assignments for Extension Card PFT Ports 3 and 4 for LCOT16 card only Signal Name FunctionUsing BRI Card Switch SettingsRJ45 Connector Line 1 Pin Assignments RJ45 Connector Line 2 Pin Assignments System Initialisation Procedure Starting the PBXStarting the PBX Confirming the Trunk Connection RUNStarting the PBX Section Guide for the KX-TDE Maintenance Console KX-TDE Maintenance Console*1 OverviewConnection via MNT Port of Ipcmpr Card PC ConnectionPC Connection Serial Interface ConnectionExternal Modem Connection RD RXD SD TXD ER DTR DR DSRPC Connection Password Security Installation of the KX-TDE Maintenance ConsoleInstalling and Starting the KX-TDE Maintenance Console Installing the KX-TDE Maintenance ConsoleWhen country/area data do not match Installation of the KX-TDE Maintenance Console Section Troubleshooting Troubleshooting InstallationProblem Probable Cause Solution Problem Probable Cause Solution Cause Solution ConnectionTrunk is connected to the T2/R1 Operation Problem Probable Cause Solution Using the Reset Button OperationTroubleshooting by Error Log Error Log Display FormatDescription Description Troubleshooting Index Numerics MOH PSU Page For Future Reference