Panasonic KX-TDE100 Built-in Small Call Centre Features, Hospitality Features, Queuing Feature

1.1 System Highlights

Built-in Small Call Centre Features

An incoming call distribution (ICD) group can be used as a small call centre with the following features:

–Queuing Feature

When a preprogrammed number of extensions in an ICD group are busy, additional incoming calls can wait in a queue. While callers are waiting in the queue, they can be sent an outgoing message (OGM) informing the caller of the current situation, or be redirected to another destination or disconnected depending on the amount of time the caller has been waiting.

–Log-in/Log-out

ICD group members can join (Log-in) or leave (Log-out) their groups manually. After a call is completed, a preprogrammed time period where users will not receive calls can be assigned (Wrap-up). This gives time for users to make reports about the previous call without be interrupted or allows users to not receive calls while they are taking a break.

–VIP Call

The VIP Call feature is one method of making sure that calls from preferred customers or callers are answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in higher-priority groups to be answered before calls in lower-priority groups.

Hospitality Features

This PBX has several features allowing it to be used effectively and efficiently in a hotel-type environment. These features allow extensions assigned as hotel operators to change and monitor the room status of guest rooms, check or set wake-up calls, and print out records of guest charges.

Installation Manual

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