Manuals
/
Panasonic
/
Computer Equipment
/
Computer Accessories
Panasonic
KX-TDE100 installation manual Section Troubleshooting
Models:
KX-TDE100
1
235
252
252
Download
252 pages
50.17 Kb
232
233
234
235
236
237
238
239
<
>
Troubleshooting
Specs
Characteristics
Install
System Connection Diagram
Signal Name Function
Password
Error Log Display Format
Wiring Precautions
Dimension
Page 235
Image 235
Section 5
Troubleshooting
This section provides information on the PBX and telephone troubleshooting.
Installation Manual 235
Page 234
Page 236
Page 235
Image 235
Page 234
Page 236
Contents
Model No. KX-TDE100
Pure IP-PBX
Virtual Trunk Cards
Main Processing Card
Ipcmpr Option Cards
Activation Key Cards
Physical Extension Cards
KX-TDA0290CE/CJ
Other Physical Cards
Incompatible Panasonic Proprietary Telephones
Compatible Panasonic Proprietary Telephones
List of Abbreviations
Important Notice
Security Requirements
What is User Information?
For All Telephone Equipment
Safety Requirements
For the PBX
Installation Manual
For users in New Zealand only
For business users in the European Union
For users in Germany only
For users in Finland, Norway and Sweden only
For users in Taiwan only
For users in Australia only
Trademarks
Structure of this Manual
About the Other Manuals
About the software version of your PBX
Installation Manual
Precautions for Users in the United Kingdom
Installation Manual
Table of Contents
Connection of Dect Portable Stations 152
Information about the Physical Extension Cards 116
Information about the Other Physical Cards 132
Connection of Extensions 143
Starting the PBX 224
215
LAN Connection 219
220
Section System Outline
System Highlights
Ipcmpr Card Features
Internet Protocol IP Telephone Features
System Highlights
Networking Features
Internet Protocol IP Related Features
External Device Support
Other Useful Features
Log-in/Log-out
Built-in Small Call Centre Features
Hospitality Features
Queuing Feature
Basic Shelf
Basic System Construction
Construction of the Basic Shelf
Pure IP-PBX
System Connection Diagram
DPT
DHLC8
Optional Equipment
Optional Equipment
Model No Model Name Description
PAY8
GW4E
General Description
Specifications
Mounted
Dimension
Weight when fully
Extension Connection Cable
Characteristics
Type and Maximum Number of Slots
System Capacity
KX-TDE100 KX-TDE200
Cards Installed in Free Slots or Virtual Slots
Maximum Optional Service Cards
Card Type Maximum Number KX-TDE100 KX-TDE200
Type KX-TDE100 KX-TDE200
Cards Mounted on Other Optional Service Cards
Maximum Trunks and Extensions
Card Type Maximum Number Mounted on
Terminal Equipment Type KX-TDE100 KX-TDE200
Maximum Terminal Equipment
APT IP-PT
DHLC8 SLC8 SLC16 MSLC16
Power Supply Unit Selection
Load Figure Calculation
Equipment Type Load Figure
PSU-M
PSU Capacity
Calculation Example KX-TDE200
PSU Type Maximum Load Figure
Section Activation Key Installation
Type and Maximum Number of Activation Keys
Preinstalled Activation Keys in the DSP16/DSP64
Information about the Activation Keys
Activation Keys
IP Softphone/IP PT
Activation Key Installation Example
Model No Activation Key Type Description
Activation Key Card and Key Management System
IP Trunk
Activation Key File
Installing the Activation Key File in the SD Memory Card
From the Utility menu, select Refresh Activation Key
Information about the Activation Keys
Section Installation
Installation Precautions
Before Installation
Before Installation
Safety Installation Instructions
Before Installation
Unpacking
Installation of the PBX
KX-TDE100 KX-TDE200
Inside View
Names and Locations
Opening the Front Cover
Opening/Closing the Front Cover
Closing the Front Cover
Accessories included Screws ×
Installing/Replacing the Power Supply Unit
Accessories and User-supplied Items
Safety Instructions
Installing the Power Supply Unit
Replacing the Power Supply Unit
Replace the PSU
Connect the frame of the PBX to earth
Frame Earth Connection
Examples
Backup Battery Connection
Backup Power Supply Duration
User-supplied Items
Connecting Backup Batteries
Installing Optional Service Cards
Installing/Removing the Optional Service Cards
Back Board Release Lever
Covering the Blank Slots
Handling of the Cables
Removing the Optional Service Cards
Connector Type Pin Number Used for
Types of Connectors
BNC
Mini Plug
For T1/E1/PRI/IP-GW16/IP-EXT16 Cards
Attaching to an RJ45 Connector
Attaching a Ferrite Core
For the Ipcmpr Card
For a BRI Card
For Extension Cards
Attaching to an Amphenol Connector
Fastening an Amphenol Connector
Amphenol Connector Pin Assignment Chart
Wall Mounting KX-TDE200
Wall
Wall Mounting KX-TDE100
30 mm
Floor Standing KX-TDE200 Only
TOP Front
PBX
Surge Protector Installation
Installation
Overview
Installation of an Earth Rod
Outside Installation
Installation of the PBX
BGM/MOH
Information about the Main Processing Card
Ipcmpr Card
Mountable Cards
Pin Assignments
Signal Name Input I/Output O Function
MNT Port/LAN Port 10BASE-T/100BASE-TX
Indication Colour Description
LED Indications
2 DSP16 Card KX-TDE0110 and DSP64 Card KX-TDE0111
RMT Card KX-TDA0196
Virtual Cards
Information about the Virtual Cards
LED
Information about the Physical Trunk Cards
Signal Name Function
Amphenol Connector
Card Status
2 DID8 Card KX-TDA0182
LED Indications
DIP
Switch Settings on LCOT8/LCOT16 cards
Switch Type Usage and Status Definition
3 CID/PAY8 Card KX-TDA0189
4 CID8 Card KX-TDA0193
5 E&M8 Card KX-TDA0184
SGB
T1A
R1A
SGA
LED Indications
6 T1 Card KX-TDA0187
Switch Settings
RJ45 Connector for Extension Use
RJ45 Connector for Trunk Use
Signal Name Level Function
Sync
Maximum Cabling Distance of Extension Connection
BNC TX
7 E1 Card KX-TDA0188
BNC RX
BNC coaxial Connector TX
BNC coaxial Connector RX
8 BRI4 Card KX-TDA0284 and BRI8 Card KX-TDA0288
TX2
TX1
RX2
RX1
OFF
Line LED Pattern
Line
Master Clock LED Pattern
Maximum Cabling Distance of S0 Bus Connection
9 PRI30 Card KX-TDA0290CE/CJ
Switch Settings
LED Indications
Maximum Cabling Distance of Extension Connection
10 PRI23 Card KX-TDA0290
Pin Assignments
Maximum Cabling Distance of Extension Connection
IP-GW4E Card KX-TDA0484
RJ45 Connector 10BASE-T/100BASE-TX
Online
Alarm
Data
IP-GW16 Card KX-TDA0490
LED Indications
CSIF4 Card KX-TDA0143 and CSIF8 Card KX-TDA0144
Information about the Physical Extension Cards
Powh
RJ45 Connector
Powl
DHLC8 Card KX-TDA0170
D1B
D2A
D1A
D2B
LED Indications
3 DLC8 Card KX-TDA0171
Data port 1 Low
4 DLC16 Card KX-TDA0172
D1J
D2I
D1I
D2J
5 SLC8 Card KX-TDA0173
Pin Assignments
EXT-CID Card KX-TDA0168
7 SLC16 Card KX-TDA0174 and MSLC16 Card KX- TDA0175
Ring port Tip port 17-25 Reserved 42-50
IP-EXT16 Card KX-TDA0470
Online
Information about the Other Physical Cards
Accessories included none User-supplied not included none
1 OPB3 Card KX-TDA0190
2 DPH4 Card KX-TDA0161
User-supplied not included Copper wire
DP2
Pin Terminal Block
DP4
DP3
3 DPH2 Card KX-TDA0162
Pin Assignments
Path Doorphone Call Path
4 EIO4 Card KX-TDA0164
Pin Assignments
PBX OPB3
Connection Diagram
External Sensor
External Relay
ECHO16 Card KX-TDA0166
6 MSG4 Card KX-TDA0191
DSS Console
Connection of Extensions
Basic/High Density
With DPT
Using a Modular T-Adaptor
Parallel Connection of the Extensions
With APT
With Other DPT except KX-T7560 and KX-T7565
Using an EXtra Device Port
With KX-T7600 Series DPT except KX-T7665
Dptslt
With KX-T7600 Series DPT except KX-T7600E Series
Digital EXtra Device Port Digital XDP Connection
Back View of DPTs
To TEL To Main Unit
With KX-T7600E Series DPT
Connecting to a Slave DPT
Connecting to a Master DPT
First Party Call Control CTI Connection
Required Equipment and Maximum Number of Calls
RF Specification
Connection of Dect Portable Stations
Overview
Equipment Distance
Conduct the site survey
Procedure Overview
Investigate the installation site
Prepare for site survey
Connect the CS and PS to the PBX and test the operation
Finish the site survey
Mount the CS on the wall
Site Planning
Characteristics of Radio Waves
Understanding Radio Waves
Object Material Transmission Tendency
CS Coverage Area
Radio Signal Strength Levels
Site Survey Preparation
CS installation plan
Example Installing in a Room Separated by Interior Walls
Things to take note
CS No
Before Site Survey
Checking the CS ID Number
Assigning the CS ID Number to the PS
Using the KX-TD7590 To enter letters
DIP Switch
Setting and Installing the CS Temporarily for Site Survey
OFF on
KX-TDA0158CEKX-TDA0141CE/KX-TDA0142CE
For users in the United Kingdom
To survey other slots
Testing the Radio Signal Strength
PS CH0 L12
Channel no
Referring to the Stored Scan Data
Using the KX-TD7590 Log No
Clearing the Stored Scan Data
On OFF OFF on
After Site Survey
User-supplied not included RJ11 connector
Connecting a Cell Station to the PBX
Using a Csif Card
Accessories and User-supplied Items for the CS
D2C D1G D1B D2G
Using a DHLC/DLC Card
D1C D2C D1B
D2B D1C D1D D2C D2D
KX-TDA0141CE
Connecting the CS
For the KX-TDA0142CE User only
Registering the PS
Entering the PBX System Programming Mode Using a PT
PS Registration
System Lock Password /OK
System Lock Password
Using the KX-TD7580
692
Setting the PIN for PBX
Changing the Display Language of the PS
PS Termination
691
Handset PIN
Testing the Operation
Mounting the KX-TDA0158CE
Wall Mounting
Reference for Wall Mounting KX-TDA0158CE
Install a screw here 83 mm
Mounting the KX-TDA0141CE/KX-TDA0142CE
Reference for Wall Mounting KX-TDA0141CE/KX-TDA0142CE
Install a screw here 71 mm
Connection of 2.4 GHz Portable Stations
Prepare the CS for site survey
Using the KX-TD7684/KX-TD7694
Using the KX-TD7680
Using the KX-TD7690
Finish the site survey
Site Planning
Object Material Transmission Tendency
CS Coverage Area
Example Installing in a Room Separated by Interior Walls
KX-TDA0151/KX-TDA0152
KX-TDA0141/KX-TDA0142
KX-TDA0151/KX-TDA0152 KX-TDA0141/KX-TDA0142
Scan Data No
Site Survey
PS CS NO.1 LEVEL8 PS CS NO.1 LEVEL3
Scan Data No
Deleting the Stored Scan Data
3 4 5
KX-TDA0152/KX-TDA0142
KX-TDA0151/KX-TDA0141
Connecting the CS
Entering the System Programming Mode
When the PS has already been registered to another PBX
When the PS has not been registered yet
Setting the System Lock
Setting the PIN for PS Using the KX-TD7684/KX-TD7694
System
Mounting the KX-TDA0151/KX-TDA0152
Hook the CS on the screw heads
Reference for Wall Mounting KX-TDA0151/KX-TDA0152
Mounting the KX-TDA0141/KX-TDA0142
Reference for Wall Mounting KX-TDA0141/KX-TDA0142
Maximum Cabling Distance
Installing the Doorphone KX-T30865
Connection
Installation Manual
Pin Assignments
Connection of Peripherals
Connection of Peripherals
PC via MNT Port
Pager
Signal Name Function Circuit Type
PC/Printer via RS-232C
Connection Charts
Frame Ground FG
Clear To Send CTS…input
TX+ RX+
Connection Chart for LAN Connection
LAN Connection
LAN Connection
Power Failure Connections
Power Failure Connections
Using Analogue Trunk Card and Extension Card
PFT Ports 3 and 4 for LCOT16 card only Signal Name Function
RJ11 Connector Pin Assignments for Analogue Trunk Card
RJ11 Connector Pin Assignments for Extension Card
PFT Ports 1 Signal Name Function
Switch Settings
Using BRI Card
RJ45 Connector Line 1 Pin Assignments
RJ45 Connector Line 2 Pin Assignments
Starting the PBX
System Initialisation Procedure
Starting the PBX
RUN
Confirming the Trunk Connection
Starting the PBX
Section Guide for the KX-TDE Maintenance Console
Overview
KX-TDE Maintenance Console*1
Serial Interface Connection
PC Connection
PC Connection
Connection via MNT Port of Ipcmpr Card
RD RXD SD TXD ER DTR DR DSR
External Modem Connection
PC Connection
Installing the KX-TDE Maintenance Console
Installation of the KX-TDE Maintenance Console
Installing and Starting the KX-TDE Maintenance Console
Password Security
When country/area data do not match
Installation of the KX-TDE Maintenance Console
Section Troubleshooting
Installation
Troubleshooting
Problem Probable Cause Solution
Problem Probable Cause Solution
Connection
Cause Solution
Trunk is connected to the T2/R1
Operation
Problem Probable Cause Solution
Operation
Using the Reset Button
Error Log Display Format
Troubleshooting by Error Log
Description
Description
Troubleshooting
Index
Numerics
MOH
PSU
Page
For Future Reference