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Panasonic KX-TDE100 installation manual Section Troubleshooting

Models: KX-TDE100

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Section 5

Troubleshooting

This section provides information on the PBX and telephone troubleshooting.

Installation Manual 235

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Panasonic KX-TDE100 installation manual Section Troubleshooting

Contents

Model No. KX-TDE100 Pure IP-PBXVirtual Trunk Cards Main Processing CardIpcmpr Option Cards Activation Key CardsPhysical Extension Cards KX-TDA0290CE/CJOther Physical Cards Incompatible Panasonic Proprietary Telephones Compatible Panasonic Proprietary TelephonesList of Abbreviations Important NoticeSecurity Requirements What is User Information?For All Telephone Equipment Safety RequirementsFor the PBX Installation Manual For users in New Zealand only For business users in the European UnionFor users in Germany only For users in Finland, Norway and Sweden onlyFor users in Taiwan only For users in Australia onlyTrademarks Structure of this ManualAbout the Other Manuals About the software version of your PBXInstallation Manual Precautions for Users in the United Kingdom Installation Manual Table of Contents Connection of Dect Portable Stations 152 Information about the Physical Extension Cards 116Information about the Other Physical Cards 132 Connection of Extensions 143Starting the PBX 224 215LAN Connection 219 220Section System Outline System Highlights Ipcmpr Card FeaturesInternet Protocol IP Telephone Features System HighlightsNetworking Features Internet Protocol IP Related FeaturesExternal Device Support Other Useful FeaturesLog-in/Log-out Built-in Small Call Centre FeaturesHospitality Features Queuing FeatureBasic Shelf Basic System ConstructionConstruction of the Basic Shelf Pure IP-PBX System Connection DiagramDPT DHLC8 Optional EquipmentOptional Equipment Model No Model Name DescriptionPAY8 GW4E General Description SpecificationsMounted DimensionWeight when fully Extension Connection CableCharacteristics Type and Maximum Number of Slots System CapacityKX-TDE100 KX-TDE200 Cards Installed in Free Slots or Virtual Slots Maximum Optional Service CardsCard Type Maximum Number KX-TDE100 KX-TDE200 Type KX-TDE100 KX-TDE200 Cards Mounted on Other Optional Service CardsMaximum Trunks and Extensions Card Type Maximum Number Mounted onTerminal Equipment Type KX-TDE100 KX-TDE200 Maximum Terminal EquipmentAPT IP-PT DHLC8 SLC8 SLC16 MSLC16 Power Supply Unit SelectionLoad Figure Calculation Equipment Type Load FigurePSU-M PSU CapacityCalculation Example KX-TDE200 PSU Type Maximum Load FigureSection Activation Key Installation Type and Maximum Number of Activation Keys Preinstalled Activation Keys in the DSP16/DSP64Information about the Activation Keys Activation KeysIP Softphone/IP PT Activation Key Installation ExampleModel No Activation Key Type Description Activation Key Card and Key Management SystemIP Trunk Activation Key File Installing the Activation Key File in the SD Memory CardFrom the Utility menu, select Refresh Activation Key Information about the Activation Keys Section Installation Installation Precautions Before InstallationBefore Installation Safety Installation InstructionsBefore Installation Unpacking Installation of the PBXKX-TDE100 KX-TDE200 Inside View Names and LocationsOpening the Front Cover Opening/Closing the Front CoverClosing the Front Cover Accessories included Screws × Installing/Replacing the Power Supply UnitAccessories and User-supplied Items Safety InstructionsInstalling the Power Supply Unit Replacing the Power Supply Unit Replace the PSU Connect the frame of the PBX to earth Frame Earth ConnectionExamples Backup Battery ConnectionBackup Power Supply Duration User-supplied ItemsConnecting Backup Batteries Installing Optional Service Cards Installing/Removing the Optional Service CardsBack Board Release Lever Covering the Blank Slots Handling of the Cables Removing the Optional Service Cards Connector Type Pin Number Used for Types of ConnectorsBNC Mini Plug For T1/E1/PRI/IP-GW16/IP-EXT16 Cards Attaching to an RJ45 ConnectorAttaching a Ferrite Core For the Ipcmpr CardFor a BRI Card For Extension Cards Attaching to an Amphenol ConnectorFastening an Amphenol Connector Amphenol Connector Pin Assignment Chart Wall Mounting KX-TDE200 Wall Wall Mounting KX-TDE100 30 mm Floor Standing KX-TDE200 Only TOP Front PBX Surge Protector InstallationInstallation OverviewInstallation of an Earth Rod Outside InstallationInstallation of the PBX BGM/MOH Information about the Main Processing CardIpcmpr Card Mountable CardsPin Assignments Signal Name Input I/Output O FunctionMNT Port/LAN Port 10BASE-T/100BASE-TX Indication Colour Description LED Indications2 DSP16 Card KX-TDE0110 and DSP64 Card KX-TDE0111 RMT Card KX-TDA0196 Virtual Cards Information about the Virtual CardsLED Information about the Physical Trunk CardsSignal Name Function Amphenol ConnectorCard Status 2 DID8 Card KX-TDA0182 LED Indications DIP Switch Settings on LCOT8/LCOT16 cardsSwitch Type Usage and Status Definition 3 CID/PAY8 Card KX-TDA01894 CID8 Card KX-TDA0193 5 E&M8 Card KX-TDA0184 SGB T1AR1A SGALED Indications 6 T1 Card KX-TDA0187 Switch SettingsRJ45 Connector for Extension Use RJ45 Connector for Trunk UseSignal Name Level Function Sync Maximum Cabling Distance of Extension ConnectionBNC TX 7 E1 Card KX-TDA0188BNC RX BNC coaxial Connector TX BNC coaxial Connector RX 8 BRI4 Card KX-TDA0284 and BRI8 Card KX-TDA0288 TX2 TX1RX2 RX1OFF Line LED PatternLine Master Clock LED PatternMaximum Cabling Distance of S0 Bus Connection 9 PRI30 Card KX-TDA0290CE/CJ Switch Settings LED Indications Maximum Cabling Distance of Extension Connection 10 PRI23 Card KX-TDA0290 Pin Assignments Maximum Cabling Distance of Extension Connection IP-GW4E Card KX-TDA0484 RJ45 Connector 10BASE-T/100BASE-TXOnline AlarmData IP-GW16 Card KX-TDA0490 LED Indications CSIF4 Card KX-TDA0143 and CSIF8 Card KX-TDA0144 Information about the Physical Extension CardsPowh RJ45 ConnectorPowl DHLC8 Card KX-TDA0170 D1B D2AD1A D2BLED Indications 3 DLC8 Card KX-TDA0171 Data port 1 Low 4 DLC16 Card KX-TDA0172 D1J D2ID1I D2J5 SLC8 Card KX-TDA0173 Pin Assignments EXT-CID Card KX-TDA0168 7 SLC16 Card KX-TDA0174 and MSLC16 Card KX- TDA0175 Ring port Tip port 17-25 Reserved 42-50 IP-EXT16 Card KX-TDA0470 Online Information about the Other Physical Cards Accessories included none User-supplied not included none1 OPB3 Card KX-TDA0190 2 DPH4 Card KX-TDA0161 User-supplied not included Copper wireDP2 Pin Terminal BlockDP4 DP33 DPH2 Card KX-TDA0162 Pin Assignments Path Doorphone Call Path 4 EIO4 Card KX-TDA0164 Pin Assignments PBX OPB3 Connection DiagramExternal Sensor External RelayECHO16 Card KX-TDA0166 6 MSG4 Card KX-TDA0191 DSS Console Connection of ExtensionsBasic/High Density With DPT Using a Modular T-AdaptorParallel Connection of the Extensions With APTWith Other DPT except KX-T7560 and KX-T7565 Using an EXtra Device PortWith KX-T7600 Series DPT except KX-T7665 DptsltWith KX-T7600 Series DPT except KX-T7600E Series Digital EXtra Device Port Digital XDP ConnectionBack View of DPTs To TEL To Main Unit With KX-T7600E Series DPT Connecting to a Slave DPT Connecting to a Master DPT First Party Call Control CTI Connection Required Equipment and Maximum Number of Calls RF SpecificationConnection of Dect Portable Stations OverviewEquipment Distance Conduct the site survey Procedure OverviewInvestigate the installation site Prepare for site surveyConnect the CS and PS to the PBX and test the operation Finish the site surveyMount the CS on the wall Site Planning Characteristics of Radio WavesUnderstanding Radio Waves Object Material Transmission Tendency CS Coverage Area Radio Signal Strength LevelsSite Survey Preparation CS installation plan Example Installing in a Room Separated by Interior WallsThings to take note CS No Before Site SurveyChecking the CS ID Number Assigning the CS ID Number to the PSUsing the KX-TD7590 To enter letters DIP Switch Setting and Installing the CS Temporarily for Site SurveyOFF on KX-TDA0158CEKX-TDA0141CE/KX-TDA0142CE For users in the United KingdomTo survey other slots Testing the Radio Signal StrengthPS CH0 L12 Channel no Referring to the Stored Scan Data Using the KX-TD7590 Log NoClearing the Stored Scan Data On OFF OFF on After Site SurveyUser-supplied not included RJ11 connector Connecting a Cell Station to the PBXUsing a Csif Card Accessories and User-supplied Items for the CSD2C D1G D1B D2G Using a DHLC/DLC CardD1C D2C D1B D2B D1C D1D D2C D2DKX-TDA0141CE Connecting the CS For the KX-TDA0142CE User only Registering the PS Entering the PBX System Programming Mode Using a PTPS Registration System Lock Password /OK System Lock PasswordUsing the KX-TD7580 692 Setting the PIN for PBXChanging the Display Language of the PS PS Termination 691Handset PIN Testing the Operation Mounting the KX-TDA0158CE Wall MountingReference for Wall Mounting KX-TDA0158CE Install a screw here 83 mmMounting the KX-TDA0141CE/KX-TDA0142CE Reference for Wall Mounting KX-TDA0141CE/KX-TDA0142CE Install a screw here 71 mmConnection of 2.4 GHz Portable Stations Prepare the CS for site survey Using the KX-TD7684/KX-TD7694Using the KX-TD7680 Using the KX-TD7690Finish the site survey Site Planning Object Material Transmission Tendency CS Coverage Area Example Installing in a Room Separated by Interior Walls KX-TDA0151/KX-TDA0152 KX-TDA0141/KX-TDA0142 KX-TDA0151/KX-TDA0152 KX-TDA0141/KX-TDA0142 Scan Data No Site SurveyPS CS NO.1 LEVEL8 PS CS NO.1 LEVEL3 Scan Data No Deleting the Stored Scan Data 3 4 5 KX-TDA0152/KX-TDA0142 KX-TDA0151/KX-TDA0141 Connecting the CS Entering the System Programming Mode When the PS has already been registered to another PBX When the PS has not been registered yetSetting the System Lock Setting the PIN for PS Using the KX-TD7684/KX-TD7694 System Mounting the KX-TDA0151/KX-TDA0152 Hook the CS on the screw heads Reference for Wall Mounting KX-TDA0151/KX-TDA0152 Mounting the KX-TDA0141/KX-TDA0142 Reference for Wall Mounting KX-TDA0141/KX-TDA0142 Maximum Cabling Distance Installing the Doorphone KX-T30865Connection Installation Manual Pin Assignments Connection of PeripheralsConnection of Peripherals PC via MNT PortPager Signal Name Function Circuit TypePC/Printer via RS-232C Connection Charts Frame Ground FG Clear To Send CTS…inputTX+ RX+ Connection Chart for LAN ConnectionLAN Connection LAN ConnectionPower Failure Connections Power Failure ConnectionsUsing Analogue Trunk Card and Extension Card PFT Ports 3 and 4 for LCOT16 card only Signal Name Function RJ11 Connector Pin Assignments for Analogue Trunk CardRJ11 Connector Pin Assignments for Extension Card PFT Ports 1 Signal Name FunctionSwitch Settings Using BRI CardRJ45 Connector Line 1 Pin Assignments RJ45 Connector Line 2 Pin Assignments Starting the PBX System Initialisation ProcedureStarting the PBX RUN Confirming the Trunk ConnectionStarting the PBX Section Guide for the KX-TDE Maintenance Console Overview KX-TDE Maintenance Console*1Serial Interface Connection PC ConnectionPC Connection Connection via MNT Port of Ipcmpr CardRD RXD SD TXD ER DTR DR DSR External Modem ConnectionPC Connection Installing the KX-TDE Maintenance Console Installation of the KX-TDE Maintenance ConsoleInstalling and Starting the KX-TDE Maintenance Console Password SecurityWhen country/area data do not match Installation of the KX-TDE Maintenance Console Section Troubleshooting Installation TroubleshootingProblem Probable Cause Solution Problem Probable Cause Solution Connection Cause SolutionTrunk is connected to the T2/R1 Operation Problem Probable Cause Solution Operation Using the Reset ButtonError Log Display Format Troubleshooting by Error LogDescription Description Troubleshooting Index Numerics MOH PSU Page For Future Reference