Troubleshooting Virtual Office | Avaya 1140E instruction

Additional phone features

Press Yes to allow the IP Deskphone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer. If no key is pressed, the IP Deskphone logs out of Virtual Office.

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen. Table 10 lists error messages and describes actions to correct the causes.

Table 10: Troubleshooting Virtual Office (Part 1 of 3)

	Displayed	Probable Cause	Actions
	Message	Probable Cause	Actions
	Message

	Busy, try again	Remote IP Deskphone	Wait for remote IP
		is active (not idle).	Deskphone to become
			idle and try again.

		ACD is logged in.	Log out of ACD IP
			Deskphone before
			initiating Virtual Office
			from another IP
			Deskphone.

		Make Set Busy is	Configure Make Set
		inactive on ACD IP	Busy active on ACD IP
		Deskphone.	Deskphone.

	Invalid ID (1)	Incorrect User ID	Enter correct User ID.
		entered.

		User ID is not in	Notify system
		Gatekeeper database.	administrator.

	Invalid ID (2)	Incorrect User ID	Enter correct User ID.
		entered.

	Invalid ID (3)	Incorrect User ID	Enter correct User ID.
		entered.

		User ID in Gatekeeper	Notify system
		database points to	administrator.
		originating Call Server.

186

Image 186

Avaya 1140E manual Troubleshooting Virtual Office Part 1

Contents

Avaya 1140E IP Deskphone User Guide Date October Downloading documents Contact Avaya Support Revision history Revision history Revision history Revision history Contents Virtual Private Network Making a call Incoming calls Working without interruption Accessing External Server Applications 233 Contents Getting technical documentation Customer ServiceNavigation Getting Help from the Avaya Web site Customer Service Basic features About Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone Supports the WML Browser see WML Browser support on Telephone controls Context-sensitive soft keys are located Fwd More About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone Telephone display License Notification Call features and Flexible Feature Codes Audio and text message broadcast WML Browser support WML softkey display Condition Soft key Condition Soft key Condition Soft key Managing your Station Control Password Scpw Security featuresUsing encrypted calling To change your Scpw Highlight New Password To turn Password Protection on or off Enable Password Protection Disable Password ProtectionMode Entering text using the IP Deskphone dial pad Entering and editing textApplication text entry Entering text using the USB keyboard Editing text using the soft keysUSB keyboard function keys during IP Deskphone calls To edit text with the soft keys Editing soft key description Connecting the components Avaya 1140E IP Deskphone connections Connecting the components of the phone Before you begin Release the Avaya 1140E IP Deskphone from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Replacing your narrowband handset with a wideband handset Replacing your narrowband headset with a wideband headset Connecting the components Virtual Private Network Connecting your IP Deskphone IP Deskphone connected to the modem QoS configuration recommendations Installing and configuring VPN To install and configure VPN Virtual Private Network Equipment Setup and VPN window Locate Data Files window MuteMute Prepare Phone for Configuration Try again window Prepare Phone for Configuration window Virtual Private Network Virtual Private Network Virtual Private Network Autodiscover Phone window Autodiscover Phone more than one phone was discovered window Configure phone window When Phone configuration complete is displayed, click Next Confirmation & Finish window Key Generates O M N O Configuring Telephone Options Telephone Options menu Using the Telephone Options menu To use the Telephone Options menu Adjusting the volume To adjust the volumeTelephone Options menu Adjusting the display screen contrast To adjust the display screen contrast Selecting a languageLanguage… Selecting date and time format To select a languageTo select a date and time format Accessing display diagnostics To use Display diagnosticsChoosing a local dialpad tone Viewing IP Deskphone information To choose a local dialpad tone Diagnostics To view diagnostic informationTo view IP Deskphone information Configuring call log options Configuring the Callers List logTo log only unanswered calls Configuring New Call Indication To configure New Call Indication New call indication off New call indication on Configuring Preferred Name MatchTo configure Preferred Name Match Preferred name match on Preferred name match off Configuring Area Code Setup To configure default area codes maximum of three To edit area code display Choosing a ring type To select a ring type To enable or disable Call Timer Enabling or disabling Call TimerEnabling OnHook Default Path To enable OnHook Default Path Changing feature key labels To rename the labels To restore the default labels Configuring the name display format To configure name display format Configuring Live Dialpad To configure Live DialpadFirst name, last name Last name, first name Configuring Caller ID display order Configuring Normal mode indicationNumber, name default Name, number Off Configuring Local Menu options Navigation key functions in menus Part 1Enter key Navigation key functions in Edit mode Part 1 Navigation key functions in menus Part 2Navigation key functions in dialog boxes Display Settings Changing 1. Display SettingsNavigation key functions in Edit mode Part 2 Preferences submenu To adjust Contrast or Sleep settings Changing 2. LanguageContrast Sleep Language Changing 3. HeadsetsHeadset Configuration To select the language used in local menus Enabling HID Commands Selecting Active Headset DeviceTo select the active headset device To enable HID Commands Select the Enable HID Commands checkboxEnabling USB Headset To enable USB headset Configuring Local Menu options Limitations and Advisories Avaya Mobile Headset Adapter properties Configuring 4. Bluetooth Avaya Mobile Headset Adaptor elements and functions To pair a wireless headset with your phone 102 103 104 105 106 107 Dual Pairing Headsets Interaction with wired headsets To switch between a wired headset and a wireless headset To unpair a wireless headset 111 IP Set Information Local Diagnostics submenuNetwork Diagnostic Tools Ethernet Statistics Advanced Diag Tools IP Network StatisticsUSB Devices License Information Certificate Information Network Configuration menuSelect Network Configuration Dhcp Information To configure the WML Browser Lock Menu Using Off-hook dialing Making a call Using On-hook dialing To discontinue a handsfree call Using handsfree dialingHeadset key To mute a handsfree call To use a headset To switch from handsfree to handset modeTo switch from handset mode to handsfree mode To release a call To switch from handsfree to headset Using the Directory applicationsMaking a call using the Corporate Directory To search for a specific number Making a call using the Personal Directory To scroll to a specific number To make a call using the Callers List Making a call using the Callers ListTo make a call using the Personal Directory Callers List To make a call using the Redial List Using PredialMaking a call using the Redial List To use Predial Using AutoDial To edit a Predial numberTo store an AutoDial number To display an AutoDial number To use AutoDial To activate Ring Again Using Ring AgainTo call a Ring Again party when you receive notification Enter the Ring Again Activate FFC To deactivate Ring Again before notification Using Last Number RedialUsing Speed Call Press the Ring Again Deactivate FFC To store a Speed Call number Press the Speed Call Controller softTo make a Speed Call Using System Speed Call Using HotLineUsing intercom calling To make an intercom call Answering a call To answer a call To place a call on hold While on an active callPlacing a call on hold To retrieve a call on hold Transferring a call To transfer a call to a third partyDirectory , Redial List , or Callers List Using Timed Reminder Recall To use Timed Reminder Recall Using Attendant Recall Using Call ParkTo contact the attendant while on a call System Park DN is enabled to To park a call using the Spre code or FFCTo park a call on the System Park DN or your own DN To retrieve a parked call Recording a Calling Party Number Displaying incoming callsTo record a caller number for accounting purposes Tracing a malicious call To use Call Trace while on a callTo use Call Trace without a Call Trace key Incoming calls Using Automatic AnswerbackUsing Call Pickup Press the Automatic Answerback key Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup groupEnter the Pickup Directory Number FFC Using Call Waiting To answer an incoming call while on another callTo return to the first IP Deskphone call If you do not have a Call Waiting key Using Call Forward While away from your deskTo forward your calls or change the forward number Using Internal Call Forward Press the Internal Call Forward keyInternal Call Forward Activate FFC Internal Call Forward Deactivate FFC Using Remote Call ForwardTo deactivate Internal Call Forward To activate Remote Call Forward To deactivate Remote Call Forward Securing your IP Deskphone To lock your IP Deskphone To unlock your IP Deskphone Using the Call Join feature Setting up a conference callTalking with more than one person To set up a conference call Corporate Directory or PersonalDirectory , Redial List , and Callers List Using Conferee Selectable Display To view active conferees Using Group Call To disconnect a confereeTo call group members Group Call FFC To answer a group call To end a group call Call Deflect Using Make Set BusyWorking without interruption To activate Make Set Busy Deflect feature key Additional call features Using AutoDial Transfer To buzz the IP Deskphone linked to your IP Deskphone Using the Buzz signalUsing Call Page Connect to make an announcement To connect to Call Using Centrex/Exchange Line Switchhook Flash To use Centrex/Exchange Line Switchhook Flash Charging a call or charging a forced call Dial the Call Detail Recording FFCTo charge a call in progress To charge a call to an account when you transfer a call Transfer soft key Using Enhanced Override To use Enhanced Override Using Forced Camp-on feature To use Forced Camp-on Overriding a busy signal To override a busy signalAnswering a call camped-on to your extension Using Privacy Release Using RadioTo use Privacy Release in an established state To use Automatic Preselection Meet-me To use Automatic Post-selection Dial the Radio Paging Access FFC. The ringback tone sounds To answer a Radio Using Voice Call To make a voice callTo respond to a voice call Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To delete an entry To search for an entry Using the Callers List To dial an entry Using the Redial List To delete the entire Callers List To delete the entire Redial List Using Virtual Office Virtual Office connection availability Logging in to Virtual Office Virtual soft key Using Virtual Office on your Remote IP Deskphone Logged in to an Avaya 1140E IP Deskphone 183 Using Virtual Office on your Office IP Deskphone Office phone displays the message Logged Out Logging out of Virtual Office Emergency calls on your Remote IP DeskphoneAutomatic log out from Virtual Office Troubleshooting Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Part 2 Normal Mode Using Media Gateway 1000BTroubleshooting Virtual Office Part 3 Local Mode Using Test Local Mode Using Resume Normal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B To enter the time for an Automatic Wake-Up call Using Hospitality featuresConfiguring Automatic Wake-Up Dial the Automatic Wake-Up Request FFC To verify the time for the Automatic Wake-Up call To cancel an Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC Dial the Automatic Wake-Up Verify FFC Press the Message Registration key Activating Message RegistrationTo read meters To change a meter Using Maid Identification To reset a meter to zeroTo enter cleaning status Displaying Room Status To display the status of a room Changing the status of a room 197 Accessing External Server Applications Using Record On Demand key Using Save key Press the Save key to save the conversation Flexible Feature Codes FFCs Flexible Feature Codes Flexible Feature Codes FFCs 202 Feature operation Quick Reference Card 204 Services and Telephone Options menus Quick Reference Card 206 Regulatory and safety information EMC compliance Part 1 Jurisdiction Standard Description Safety compliance EMC compliance Part 2 Other DenAn regulatory notice for Japan Regulatory and safety information 212 Third party terms Public Domain Notice GNU 215 216 217 218 219 220 OpenSSL 222 223 Zlib Curl Copyright and Permission Notice Libpng 227 Kernrandom ConvertUTF Wchar functions Libjpeg 232 Terms you should know Information display 235 236 237 Terms you should know 238 Index 240 Function keys Index 242