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1140E
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Troubleshooting
Install
Using the Buzz signal
Password
Enabling OnHook Default Path
Connecting the components
Configure phone window
To reset a meter to zero
Accessing display diagnostics
Equipment Setup and VPN window
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Regulatory and safety information
DenAn regulatory notice for Japan
211
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Contents
Date October
Avaya 1140E IP Deskphone User Guide
Downloading documents Contact Avaya Support
Revision history
Revision history
Revision history
Revision history
Contents
Virtual Private Network
Making a call
Incoming calls
Working without interruption
Accessing External Server Applications
233
Contents
Getting Help from the Avaya Web site
Customer Service
Navigation
Getting technical documentation
Customer Service
About Avaya 1140E IP Deskphone
Basic features
About the Avaya 1140E IP Deskphone
Supports the WML Browser see WML Browser support on
Context-sensitive soft keys are located
Telephone controls
Fwd More
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
License Notification
Telephone display
Audio and text message broadcast
Call features and Flexible Feature Codes
WML Browser support
Condition Soft key
WML softkey display
Condition Soft key
Condition Soft key
To change your Scpw
Security features
Using encrypted calling
Managing your Station Control Password Scpw
To turn Password Protection on or off
Highlight New Password
Disable Password Protection
Enable Password Protection
Mode
Entering and editing text
Entering text using the IP Deskphone dial pad
Application text entry
Editing text using the soft keys
Entering text using the USB keyboard
USB keyboard function keys during IP Deskphone calls
Editing soft key description
To edit text with the soft keys
Avaya 1140E IP Deskphone connections
Connecting the components
Before you begin
Connecting the components of the phone
Release the Avaya 1140E IP Deskphone from the stand
Remove the stand cover
Connecting the components
Cable routing tracks and mounting holes
Replacing your narrowband headset with a wideband headset
Replacing your narrowband handset with a wideband handset
Connecting the components
Virtual Private Network
Connecting your IP Deskphone
IP Deskphone connected to the modem
QoS configuration recommendations
To install and configure VPN
Installing and configuring VPN
Virtual Private Network
Equipment Setup and VPN window
Locate Data Files window
MuteMute
Prepare Phone for Configuration Try again window
Prepare Phone for Configuration window
Virtual Private Network
Virtual Private Network
Virtual Private Network
Autodiscover Phone window
Autodiscover Phone more than one phone was discovered window
When Phone configuration complete is displayed, click Next
Configure phone window
Key Generates
Confirmation & Finish window
O M N O
Telephone Options menu
Configuring Telephone Options
To use the Telephone Options menu
Using the Telephone Options menu
To adjust the volume
Adjusting the volume
Telephone Options menu
Adjusting the display screen contrast
Selecting a language
To adjust the display screen contrast
Language…
To select a language
Selecting date and time format
To select a date and time format
To use Display diagnostics
Accessing display diagnostics
Choosing a local dialpad tone
To choose a local dialpad tone
Viewing IP Deskphone information
To view diagnostic information
Diagnostics
To view IP Deskphone information
Configuring the Callers List log
Configuring call log options
To log only unanswered calls
To configure New Call Indication
Configuring New Call Indication
Preferred name match on Preferred name match off
Configuring Preferred Name Match
To configure Preferred Name Match
New call indication off New call indication on
To configure default area codes maximum of three
Configuring Area Code Setup
To edit area code display
To select a ring type
Choosing a ring type
To enable OnHook Default Path
Enabling or disabling Call Timer
Enabling OnHook Default Path
To enable or disable Call Timer
To rename the labels
Changing feature key labels
To restore the default labels
To configure name display format
Configuring the name display format
To configure Live Dialpad
Configuring Live Dialpad
First name, last name Last name, first name
Configuring Normal mode indication
Configuring Caller ID display order
Number, name default Name, number
Off
Navigation key functions in menus Part 1
Configuring Local Menu options
Enter key
Navigation key functions in menus Part 2
Navigation key functions in Edit mode Part 1
Navigation key functions in dialog boxes
Preferences submenu
Changing 1. Display Settings
Navigation key functions in Edit mode Part 2
Display Settings
Changing 2. Language
To adjust Contrast or Sleep settings
Contrast Sleep
To select the language used in local menus
Changing 3. Headsets
Headset Configuration
Language
Selecting Active Headset Device
Enabling HID Commands
To select the active headset device
Select the Enable HID Commands checkbox
To enable HID Commands
Enabling USB Headset
To enable USB headset
Configuring Local Menu options
Limitations and Advisories
Avaya Mobile Headset Adapter properties
Avaya Mobile Headset Adaptor elements and functions
Configuring 4. Bluetooth
To pair a wireless headset with your phone
102
103
104
105
106
107
Dual Pairing Headsets
To switch between a wired headset and a wireless headset
Interaction with wired headsets
To unpair a wireless headset
111
Ethernet Statistics
Local Diagnostics submenu
Network Diagnostic Tools
IP Set Information
License Information
IP Network Statistics
USB Devices
Advanced Diag Tools
Dhcp Information
Network Configuration menu
Select Network Configuration
Certificate Information
To configure the WML Browser
Lock Menu
Making a call
Using Off-hook dialing
Using On-hook dialing
To mute a handsfree call
Using handsfree dialing
Headset key
To discontinue a handsfree call
To release a call
To switch from handsfree to handset mode
To switch from handset mode to handsfree mode
To use a headset
To search for a specific number
Using the Directory applications
Making a call using the Corporate Directory
To switch from handsfree to headset
To scroll to a specific number
Making a call using the Personal Directory
Callers List
Making a call using the Callers List
To make a call using the Personal Directory
To make a call using the Callers List
To use Predial
Using Predial
Making a call using the Redial List
To make a call using the Redial List
To edit a Predial number
Using AutoDial
To store an AutoDial number
To use AutoDial
To display an AutoDial number
Enter the Ring Again Activate FFC
Using Ring Again
To call a Ring Again party when you receive notification
To activate Ring Again
Press the Ring Again Deactivate FFC
Using Last Number Redial
Using Speed Call
To deactivate Ring Again before notification
Press the Speed Call Controller soft
To store a Speed Call number
To make a Speed Call
Using HotLine
Using System Speed Call
Using intercom calling
To make an intercom call
To answer a call
Answering a call
To retrieve a call on hold
While on an active call
Placing a call on hold
To place a call on hold
To transfer a call to a third party
Transferring a call
Directory , Redial List , or Callers List
To use Timed Reminder Recall
Using Timed Reminder Recall
Using Call Park
Using Attendant Recall
To contact the attendant while on a call
To park a call using the Spre code or FFC
System Park DN is enabled to
To park a call on the System Park DN or your own DN
To retrieve a parked call
Displaying incoming calls
Recording a Calling Party Number
To record a caller number for accounting purposes
To use Call Trace while on a call
Tracing a malicious call
To use Call Trace without a Call Trace key
Press the Automatic Answerback key
Using Automatic Answerback
Using Call Pickup
Incoming calls
To answer an incoming call in another call pickup group
Enter the Pickup Ringing Number FFC
Enter the Pickup Directory Number FFC
To answer an incoming call while on another call
Using Call Waiting
To return to the first IP Deskphone call
If you do not have a Call Waiting key
While away from your desk
Using Call Forward
To forward your calls or change the forward number
Press the Internal Call Forward key
Using Internal Call Forward
Internal Call Forward Activate FFC
To activate Remote Call Forward
Using Remote Call Forward
To deactivate Internal Call Forward
Internal Call Forward Deactivate FFC
To deactivate Remote Call Forward
To lock your IP Deskphone
Securing your IP Deskphone
To unlock your IP Deskphone
Setting up a conference call
Using the Call Join feature
Talking with more than one person
Corporate Directory or Personal
To set up a conference call
Directory , Redial List , and Callers List
To view active conferees
Using Conferee Selectable Display
To disconnect a conferee
Using Group Call
To call group members
To answer a group call
Group Call FFC
To end a group call
To activate Make Set Busy
Using Make Set Busy
Working without interruption
Call Deflect
Deflect feature key
Using AutoDial Transfer
Additional call features
To connect to Call
Using the Buzz signal
Using Call Page Connect to make an announcement
To buzz the IP Deskphone linked to your IP Deskphone
To use Centrex/Exchange Line Switchhook Flash
Using Centrex/Exchange Line Switchhook Flash
Dial the Call Detail Recording FFC
Charging a call or charging a forced call
To charge a call in progress
To charge a call to an account when you transfer a call
Transfer soft key
To use Enhanced Override
Using Enhanced Override
To use Forced Camp-on
Using Forced Camp-on feature
To override a busy signal
Overriding a busy signal
Answering a call camped-on to your extension
Using Radio
Using Privacy Release
To use Privacy Release in an established state
To use Automatic Post-selection
To use Automatic Preselection Meet-me
To answer a Radio
Dial the Radio Paging Access FFC. The ringback tone sounds
To make a voice call
Using Voice Call
To respond to a voice call
Using the Personal Directory
Additional phone features
To add an entry
To edit an entry
To search for an entry
To delete an entry
Using the Callers List
To dial an entry
To delete the entire Callers List
Using the Redial List
To delete the entire Redial List
Virtual Office connection availability
Using Virtual Office
Virtual soft key
Logging in to Virtual Office
Using Virtual Office on your Remote IP Deskphone
Logged in to an Avaya 1140E IP Deskphone
183
Office phone displays the message Logged Out
Using Virtual Office on your Office IP Deskphone
Emergency calls on your Remote IP Deskphone
Logging out of Virtual Office
Automatic log out from Virtual Office
Troubleshooting Virtual Office Part 1
Troubleshooting Virtual Office
Troubleshooting Virtual Office Part 2
Local Mode
Using Media Gateway 1000B
Troubleshooting Virtual Office Part 3
Normal Mode
Using Resume Normal Mode
Using Test Local Mode
Troubleshooting MG 1000B
Troubleshooting MG 1000B
Dial the Automatic Wake-Up Request FFC
Using Hospitality features
Configuring Automatic Wake-Up
To enter the time for an Automatic Wake-Up call
Dial the Automatic Wake-Up Verify FFC
To cancel an Automatic Wake-Up call
Dial the Automatic Wake-Up Quit FFC
To verify the time for the Automatic Wake-Up call
To change a meter
Activating Message Registration
To read meters
Press the Message Registration key
To reset a meter to zero
Using Maid Identification
To enter cleaning status
To display the status of a room
Displaying Room Status
Changing the status of a room
197
Using Record On Demand key
Accessing External Server Applications
Using Save key
Press the Save key to save the conversation
Flexible Feature Codes
Flexible Feature Codes FFCs
Flexible Feature Codes FFCs 202
Quick Reference Card
Feature operation
204
Services and Telephone Options menus
Quick Reference Card 206
Regulatory and safety information
Jurisdiction Standard Description
EMC compliance Part 1
EMC compliance Part 2
Safety compliance
Other
DenAn regulatory notice for Japan
Regulatory and safety information 212
Public Domain Notice
Third party terms
GNU
215
216
217
218
219
220
OpenSSL
222
223
Zlib
Copyright and Permission Notice
Curl
Libpng
227
Kernrandom
ConvertUTF
Wchar functions
Libjpeg
232
Terms you should know
Information display
235
236
237
Terms you should know 238
Index
240
Function keys
Index 242
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Contents