Customer Service, Navigation | Avaya 1140E manual

Customer Service

Customer Service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

•“Getting technical documentation” on page 15

•“Getting product training” on page 15

•“Getting help from a distributor or reseller” on page 15

•“Getting Help from the Avaya Web site” on page 15

Getting technical documentation

To download and print selected technical publications and release notes

directly from the Internet, go to www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting Help from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support.

15

Image 15

Avaya 1140E manual Customer Service, Navigation, Getting technical documentation, Getting Help from the Avaya Web site

Contents

Date October Avaya 1140E IP Deskphone User Guide Downloading documents Contact Avaya Support Revision history Revision history Revision history Revision history Contents Virtual Private Network Making a call Incoming calls Working without interruption Accessing External Server Applications 233 Contents Getting Help from the Avaya Web site Customer ServiceNavigation Getting technical documentation Customer Service About Avaya 1140E IP Deskphone Basic features About the Avaya 1140E IP Deskphone Supports the WML Browser see WML Browser support on Context-sensitive soft keys are located Telephone controls Fwd More About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone License Notification Telephone display Audio and text message broadcast Call features and Flexible Feature Codes WML Browser support Condition Soft key WML softkey display Condition Soft key Condition Soft key To change your Scpw Security featuresUsing encrypted calling Managing your Station Control Password Scpw To turn Password Protection on or off Highlight New Password Enable Password Protection Disable Password ProtectionMode Entering text using the IP Deskphone dial pad Entering and editing textApplication text entry Entering text using the USB keyboard Editing text using the soft keysUSB keyboard function keys during IP Deskphone calls Editing soft key description To edit text with the soft keys Avaya 1140E IP Deskphone connections Connecting the components Before you begin Connecting the components of the phone Release the Avaya 1140E IP Deskphone from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Replacing your narrowband headset with a wideband headset Replacing your narrowband handset with a wideband handset Connecting the components Virtual Private Network Connecting your IP Deskphone IP Deskphone connected to the modem QoS configuration recommendations To install and configure VPN Installing and configuring VPN Virtual Private Network Equipment Setup and VPN window Locate Data Files window MuteMute Prepare Phone for Configuration Try again window Prepare Phone for Configuration window Virtual Private Network Virtual Private Network Virtual Private Network Autodiscover Phone window Autodiscover Phone more than one phone was discovered window When Phone configuration complete is displayed, click Next Configure phone window Key Generates Confirmation & Finish window O M N O Telephone Options menu Configuring Telephone Options To use the Telephone Options menu Using the Telephone Options menu Adjusting the volume To adjust the volumeTelephone Options menu Adjusting the display screen contrast To adjust the display screen contrast Selecting a languageLanguage… Selecting date and time format To select a languageTo select a date and time format Accessing display diagnostics To use Display diagnosticsChoosing a local dialpad tone To choose a local dialpad tone Viewing IP Deskphone information Diagnostics To view diagnostic informationTo view IP Deskphone information Configuring call log options Configuring the Callers List logTo log only unanswered calls To configure New Call Indication Configuring New Call Indication Preferred name match on Preferred name match off Configuring Preferred Name MatchTo configure Preferred Name Match New call indication off New call indication on To configure default area codes maximum of three Configuring Area Code Setup To edit area code display To select a ring type Choosing a ring type To enable OnHook Default Path Enabling or disabling Call TimerEnabling OnHook Default Path To enable or disable Call Timer To rename the labels Changing feature key labels To restore the default labels To configure name display format Configuring the name display format Configuring Live Dialpad To configure Live DialpadFirst name, last name Last name, first name Configuring Caller ID display order Configuring Normal mode indicationNumber, name default Name, number Off Configuring Local Menu options Navigation key functions in menus Part 1Enter key Navigation key functions in Edit mode Part 1 Navigation key functions in menus Part 2Navigation key functions in dialog boxes Preferences submenu Changing 1. Display SettingsNavigation key functions in Edit mode Part 2 Display Settings To adjust Contrast or Sleep settings Changing 2. LanguageContrast Sleep To select the language used in local menus Changing 3. HeadsetsHeadset Configuration Language Enabling HID Commands Selecting Active Headset DeviceTo select the active headset device To enable HID Commands Select the Enable HID Commands checkboxEnabling USB Headset To enable USB headset Configuring Local Menu options Limitations and Advisories Avaya Mobile Headset Adapter properties Avaya Mobile Headset Adaptor elements and functions Configuring 4. Bluetooth To pair a wireless headset with your phone 102 103 104 105 106 107 Dual Pairing Headsets To switch between a wired headset and a wireless headset Interaction with wired headsets To unpair a wireless headset 111 Ethernet Statistics Local Diagnostics submenuNetwork Diagnostic Tools IP Set Information License Information IP Network StatisticsUSB Devices Advanced Diag Tools Dhcp Information Network Configuration menuSelect Network Configuration Certificate Information To configure the WML Browser Lock Menu Making a call Using Off-hook dialing Using On-hook dialing To mute a handsfree call Using handsfree dialingHeadset key To discontinue a handsfree call To release a call To switch from handsfree to handset modeTo switch from handset mode to handsfree mode To use a headset To search for a specific number Using the Directory applicationsMaking a call using the Corporate Directory To switch from handsfree to headset To scroll to a specific number Making a call using the Personal Directory Callers List Making a call using the Callers ListTo make a call using the Personal Directory To make a call using the Callers List To use Predial Using PredialMaking a call using the Redial List To make a call using the Redial List Using AutoDial To edit a Predial numberTo store an AutoDial number To use AutoDial To display an AutoDial number Enter the Ring Again Activate FFC Using Ring AgainTo call a Ring Again party when you receive notification To activate Ring Again Press the Ring Again Deactivate FFC Using Last Number RedialUsing Speed Call To deactivate Ring Again before notification To store a Speed Call number Press the Speed Call Controller softTo make a Speed Call Using System Speed Call Using HotLineUsing intercom calling To make an intercom call To answer a call Answering a call To retrieve a call on hold While on an active callPlacing a call on hold To place a call on hold Transferring a call To transfer a call to a third partyDirectory , Redial List , or Callers List To use Timed Reminder Recall Using Timed Reminder Recall Using Attendant Recall Using Call ParkTo contact the attendant while on a call System Park DN is enabled to To park a call using the Spre code or FFCTo park a call on the System Park DN or your own DN To retrieve a parked call Recording a Calling Party Number Displaying incoming callsTo record a caller number for accounting purposes Tracing a malicious call To use Call Trace while on a callTo use Call Trace without a Call Trace key Press the Automatic Answerback key Using Automatic AnswerbackUsing Call Pickup Incoming calls Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup groupEnter the Pickup Directory Number FFC Using Call Waiting To answer an incoming call while on another callTo return to the first IP Deskphone call If you do not have a Call Waiting key Using Call Forward While away from your deskTo forward your calls or change the forward number Using Internal Call Forward Press the Internal Call Forward keyInternal Call Forward Activate FFC To activate Remote Call Forward Using Remote Call ForwardTo deactivate Internal Call Forward Internal Call Forward Deactivate FFC To deactivate Remote Call Forward To lock your IP Deskphone Securing your IP Deskphone To unlock your IP Deskphone Using the Call Join feature Setting up a conference callTalking with more than one person To set up a conference call Corporate Directory or PersonalDirectory , Redial List , and Callers List To view active conferees Using Conferee Selectable Display Using Group Call To disconnect a confereeTo call group members To answer a group call Group Call FFC To end a group call To activate Make Set Busy Using Make Set BusyWorking without interruption Call Deflect Deflect feature key Using AutoDial Transfer Additional call features To connect to Call Using the Buzz signalUsing Call Page Connect to make an announcement To buzz the IP Deskphone linked to your IP Deskphone To use Centrex/Exchange Line Switchhook Flash Using Centrex/Exchange Line Switchhook Flash Charging a call or charging a forced call Dial the Call Detail Recording FFCTo charge a call in progress To charge a call to an account when you transfer a call Transfer soft key To use Enhanced Override Using Enhanced Override To use Forced Camp-on Using Forced Camp-on feature Overriding a busy signal To override a busy signalAnswering a call camped-on to your extension Using Privacy Release Using RadioTo use Privacy Release in an established state To use Automatic Post-selection To use Automatic Preselection Meet-me To answer a Radio Dial the Radio Paging Access FFC. The ringback tone sounds Using Voice Call To make a voice callTo respond to a voice call Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To search for an entry To delete an entry Using the Callers List To dial an entry To delete the entire Callers List Using the Redial List To delete the entire Redial List Virtual Office connection availability Using Virtual Office Virtual soft key Logging in to Virtual Office Using Virtual Office on your Remote IP Deskphone Logged in to an Avaya 1140E IP Deskphone 183 Office phone displays the message Logged Out Using Virtual Office on your Office IP Deskphone Logging out of Virtual Office Emergency calls on your Remote IP DeskphoneAutomatic log out from Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Troubleshooting Virtual Office Part 2 Local Mode Using Media Gateway 1000BTroubleshooting Virtual Office Part 3 Normal Mode Using Resume Normal Mode Using Test Local Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Dial the Automatic Wake-Up Request FFC Using Hospitality featuresConfiguring Automatic Wake-Up To enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC To cancel an Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC To verify the time for the Automatic Wake-Up call To change a meter Activating Message RegistrationTo read meters Press the Message Registration key Using Maid Identification To reset a meter to zeroTo enter cleaning status To display the status of a room Displaying Room Status Changing the status of a room 197 Using Record On Demand key Accessing External Server Applications Using Save key Press the Save key to save the conversation Flexible Feature Codes Flexible Feature Codes FFCs Flexible Feature Codes FFCs 202 Quick Reference Card Feature operation 204 Services and Telephone Options menus Quick Reference Card 206 Regulatory and safety information Jurisdiction Standard Description EMC compliance Part 1 EMC compliance Part 2 Safety compliance Other DenAn regulatory notice for Japan Regulatory and safety information 212 Public Domain Notice Third party terms GNU 215 216 217 218 219 220 OpenSSL 222 223 Zlib Copyright and Permission Notice Curl Libpng 227 Kernrandom ConvertUTF Wchar functions Libjpeg 232 Terms you should know Information display 235 236 237 Terms you should know 238 Index 240 Function keys Index 242