Tracing a malicious call | Avaya 1140E manual

While on an active call

2.Press the flashing line (DN) key. The call waiting information appears.

If you are using another feature key, you can use the Display key to access information associated with those feature keys.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

This feature is not enabled on all Avaya 1140E IP Deskphones. Contact your system administrator to configure this feature on your IP Deskphone.

To use Call Trace while on a call:

CallTrace

Press the Call Trace key.

To use Call Trace without a Call Trace key:

		1. Choose one of the following:
Trans	Conf	—	Press the Transfer soft key.
	or	—	Press the Conference soft key.
		—	Press the Conference soft key.

2.Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.

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Avaya 1140E manual Tracing a malicious call, To use Call Trace while on a call, To use Call Trace without a Call Trace key

Contents

Avaya 1140E IP Deskphone User Guide Date October Downloading documents Contact Avaya Support Revision history Revision history Revision history Revision history Contents Virtual Private Network Making a call Incoming calls Working without interruption Accessing External Server Applications 233 Contents Customer Service NavigationGetting technical documentation Getting Help from the Avaya Web site Customer Service Basic features About Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone Supports the WML Browser see WML Browser support on Telephone controls Context-sensitive soft keys are located Fwd More About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone About the Avaya 1140E IP Deskphone Telephone display License Notification Call features and Flexible Feature Codes Audio and text message broadcast WML Browser support WML softkey display Condition Soft key Condition Soft key Condition Soft key Security features Using encrypted callingManaging your Station Control Password Scpw To change your Scpw Highlight New Password To turn Password Protection on or off Mode Enable Password ProtectionDisable Password Protection Application text entry Entering text using the IP Deskphone dial padEntering and editing text USB keyboard function keys during IP Deskphone calls Entering text using the USB keyboardEditing text using the soft keys To edit text with the soft keys Editing soft key description Connecting the components Avaya 1140E IP Deskphone connections Connecting the components of the phone Before you begin Release the Avaya 1140E IP Deskphone from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Replacing your narrowband handset with a wideband handset Replacing your narrowband headset with a wideband headset Connecting the components Virtual Private Network Connecting your IP Deskphone IP Deskphone connected to the modem QoS configuration recommendations Installing and configuring VPN To install and configure VPN Virtual Private Network Equipment Setup and VPN window Locate Data Files window MuteMute Prepare Phone for Configuration Try again window Prepare Phone for Configuration window Virtual Private Network Virtual Private Network Virtual Private Network Autodiscover Phone window Autodiscover Phone more than one phone was discovered window Configure phone window When Phone configuration complete is displayed, click Next Confirmation & Finish window Key Generates O M N O Configuring Telephone Options Telephone Options menu Using the Telephone Options menu To use the Telephone Options menu Telephone Options menu Adjusting the volumeTo adjust the volume Adjusting the display screen contrast Language… To adjust the display screen contrastSelecting a language To select a date and time format Selecting date and time formatTo select a language Choosing a local dialpad tone Accessing display diagnosticsTo use Display diagnostics Viewing IP Deskphone information To choose a local dialpad tone To view IP Deskphone information DiagnosticsTo view diagnostic information To log only unanswered calls Configuring call log optionsConfiguring the Callers List log Configuring New Call Indication To configure New Call Indication Configuring Preferred Name Match To configure Preferred Name MatchNew call indication off New call indication on Preferred name match on Preferred name match off Configuring Area Code Setup To configure default area codes maximum of three To edit area code display Choosing a ring type To select a ring type Enabling or disabling Call Timer Enabling OnHook Default PathTo enable or disable Call Timer To enable OnHook Default Path Changing feature key labels To rename the labels To restore the default labels Configuring the name display format To configure name display format First name, last name Last name, first name Configuring Live DialpadTo configure Live Dialpad Number, name default Name, number Configuring Caller ID display orderConfiguring Normal mode indication Off Enter key Configuring Local Menu optionsNavigation key functions in menus Part 1 Navigation key functions in dialog boxes Navigation key functions in Edit mode Part 1Navigation key functions in menus Part 2 Changing 1. Display Settings Navigation key functions in Edit mode Part 2Display Settings Preferences submenu Contrast Sleep To adjust Contrast or Sleep settingsChanging 2. Language Changing 3. Headsets Headset ConfigurationLanguage To select the language used in local menus To select the active headset device Enabling HID CommandsSelecting Active Headset Device Enabling USB Headset To enable HID CommandsSelect the Enable HID Commands checkbox To enable USB headset Configuring Local Menu options Limitations and Advisories Avaya Mobile Headset Adapter properties Configuring 4. Bluetooth Avaya Mobile Headset Adaptor elements and functions To pair a wireless headset with your phone 102 103 104 105 106 107 Dual Pairing Headsets Interaction with wired headsets To switch between a wired headset and a wireless headset To unpair a wireless headset 111 Local Diagnostics submenu Network Diagnostic ToolsIP Set Information Ethernet Statistics IP Network Statistics USB DevicesAdvanced Diag Tools License Information Network Configuration menu Select Network ConfigurationCertificate Information Dhcp Information To configure the WML Browser Lock Menu Using Off-hook dialing Making a call Using On-hook dialing Using handsfree dialing Headset keyTo discontinue a handsfree call To mute a handsfree call To switch from handsfree to handset mode To switch from handset mode to handsfree modeTo use a headset To release a call Using the Directory applications Making a call using the Corporate DirectoryTo switch from handsfree to headset To search for a specific number Making a call using the Personal Directory To scroll to a specific number Making a call using the Callers List To make a call using the Personal DirectoryTo make a call using the Callers List Callers List Using Predial Making a call using the Redial ListTo make a call using the Redial List To use Predial To store an AutoDial number Using AutoDialTo edit a Predial number To display an AutoDial number To use AutoDial Using Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the Ring Again Activate FFC Using Last Number Redial Using Speed CallTo deactivate Ring Again before notification Press the Ring Again Deactivate FFC To make a Speed Call To store a Speed Call numberPress the Speed Call Controller soft Using intercom calling Using System Speed CallUsing HotLine To make an intercom call Answering a call To answer a call While on an active call Placing a call on holdTo place a call on hold To retrieve a call on hold Directory , Redial List , or Callers List Transferring a callTo transfer a call to a third party Using Timed Reminder Recall To use Timed Reminder Recall To contact the attendant while on a call Using Attendant RecallUsing Call Park To park a call on the System Park DN or your own DN System Park DN is enabled toTo park a call using the Spre code or FFC To retrieve a parked call To record a caller number for accounting purposes Recording a Calling Party NumberDisplaying incoming calls To use Call Trace without a Call Trace key Tracing a malicious callTo use Call Trace while on a call Using Automatic Answerback Using Call PickupIncoming calls Press the Automatic Answerback key Enter the Pickup Directory Number FFC Enter the Pickup Ringing Number FFCTo answer an incoming call in another call pickup group To return to the first IP Deskphone call Using Call WaitingTo answer an incoming call while on another call If you do not have a Call Waiting key To forward your calls or change the forward number Using Call ForwardWhile away from your desk Internal Call Forward Activate FFC Using Internal Call ForwardPress the Internal Call Forward key Using Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC To activate Remote Call Forward To deactivate Remote Call Forward Securing your IP Deskphone To lock your IP Deskphone To unlock your IP Deskphone Talking with more than one person Using the Call Join featureSetting up a conference call Directory , Redial List , and Callers List To set up a conference callCorporate Directory or Personal Using Conferee Selectable Display To view active conferees To call group members Using Group CallTo disconnect a conferee Group Call FFC To answer a group call To end a group call Using Make Set Busy Working without interruptionCall Deflect To activate Make Set Busy Deflect feature key Additional call features Using AutoDial Transfer Using the Buzz signal Using Call Page Connect to make an announcementTo buzz the IP Deskphone linked to your IP Deskphone To connect to Call Using Centrex/Exchange Line Switchhook Flash To use Centrex/Exchange Line Switchhook Flash To charge a call in progress Charging a call or charging a forced callDial the Call Detail Recording FFC To charge a call to an account when you transfer a call Transfer soft key Using Enhanced Override To use Enhanced Override Using Forced Camp-on feature To use Forced Camp-on Answering a call camped-on to your extension Overriding a busy signalTo override a busy signal To use Privacy Release in an established state Using Privacy ReleaseUsing Radio To use Automatic Preselection Meet-me To use Automatic Post-selection Dial the Radio Paging Access FFC. The ringback tone sounds To answer a Radio To respond to a voice call Using Voice CallTo make a voice call To add an entry Additional phone featuresUsing the Personal Directory To edit an entry To delete an entry To search for an entry Using the Callers List To dial an entry Using the Redial List To delete the entire Callers List To delete the entire Redial List Using Virtual Office Virtual Office connection availability Logging in to Virtual Office Virtual soft key Using Virtual Office on your Remote IP Deskphone Logged in to an Avaya 1140E IP Deskphone 183 Using Virtual Office on your Office IP Deskphone Office phone displays the message Logged Out Automatic log out from Virtual Office Logging out of Virtual OfficeEmergency calls on your Remote IP Deskphone Troubleshooting Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Local Mode Using Test Local Mode Using Resume Normal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Using Hospitality features Configuring Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC To cancel an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Activating Message Registration To read metersPress the Message Registration key To change a meter To enter cleaning status Using Maid IdentificationTo reset a meter to zero Displaying Room Status To display the status of a room Changing the status of a room 197 Accessing External Server Applications Using Record On Demand key Using Save key Press the Save key to save the conversation Flexible Feature Codes FFCs Flexible Feature Codes Flexible Feature Codes FFCs 202 Feature operation Quick Reference Card 204 Services and Telephone Options menus Quick Reference Card 206 Regulatory and safety information EMC compliance Part 1 Jurisdiction Standard Description Safety compliance EMC compliance Part 2 Other DenAn regulatory notice for Japan Regulatory and safety information 212 Third party terms Public Domain Notice GNU 215 216 217 218 219 220 OpenSSL 222 223 Zlib Curl Copyright and Permission Notice Libpng 227 Kernrandom ConvertUTF Wchar functions Libjpeg 232 Terms you should know Information display 235 236 237 Terms you should know 238 Index 240 Function keys Index 242