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Avaya
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1140E
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Troubleshooting
Install
Using the Buzz signal
Password
Enabling OnHook Default Path
Connecting the components
Configure phone window
To reset a meter to zero
Accessing display diagnostics
Equipment Setup and VPN window
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Contents
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Contents
Avaya 1140E IP Deskphone User Guide
Date October
Downloading documents Contact Avaya Support
Revision history
Revision history
Revision history
Revision history
Contents
Virtual Private Network
Making a call
Incoming calls
Working without interruption
Accessing External Server Applications
233
Contents
Getting technical documentation
Customer Service
Navigation
Getting Help from the Avaya Web site
Customer Service
Basic features
About Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
Supports the WML Browser see WML Browser support on
Telephone controls
Context-sensitive soft keys are located
Fwd More
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
About the Avaya 1140E IP Deskphone
Telephone display
License Notification
Call features and Flexible Feature Codes
Audio and text message broadcast
WML Browser support
WML softkey display
Condition Soft key
Condition Soft key
Condition Soft key
Managing your Station Control Password Scpw
Security features
Using encrypted calling
To change your Scpw
Highlight New Password
To turn Password Protection on or off
Mode
Enable Password Protection
Disable Password Protection
Application text entry
Entering text using the IP Deskphone dial pad
Entering and editing text
USB keyboard function keys during IP Deskphone calls
Entering text using the USB keyboard
Editing text using the soft keys
To edit text with the soft keys
Editing soft key description
Connecting the components
Avaya 1140E IP Deskphone connections
Connecting the components of the phone
Before you begin
Release the Avaya 1140E IP Deskphone from the stand
Remove the stand cover
Connecting the components
Cable routing tracks and mounting holes
Replacing your narrowband handset with a wideband handset
Replacing your narrowband headset with a wideband headset
Connecting the components
Virtual Private Network
Connecting your IP Deskphone
IP Deskphone connected to the modem
QoS configuration recommendations
Installing and configuring VPN
To install and configure VPN
Virtual Private Network
Equipment Setup and VPN window
Locate Data Files window
MuteMute
Prepare Phone for Configuration Try again window
Prepare Phone for Configuration window
Virtual Private Network
Virtual Private Network
Virtual Private Network
Autodiscover Phone window
Autodiscover Phone more than one phone was discovered window
Configure phone window
When Phone configuration complete is displayed, click Next
Confirmation & Finish window
Key Generates
O M N O
Configuring Telephone Options
Telephone Options menu
Using the Telephone Options menu
To use the Telephone Options menu
Telephone Options menu
Adjusting the volume
To adjust the volume
Adjusting the display screen contrast
Language…
To adjust the display screen contrast
Selecting a language
To select a date and time format
Selecting date and time format
To select a language
Choosing a local dialpad tone
Accessing display diagnostics
To use Display diagnostics
Viewing IP Deskphone information
To choose a local dialpad tone
To view IP Deskphone information
Diagnostics
To view diagnostic information
To log only unanswered calls
Configuring call log options
Configuring the Callers List log
Configuring New Call Indication
To configure New Call Indication
New call indication off New call indication on
Configuring Preferred Name Match
To configure Preferred Name Match
Preferred name match on Preferred name match off
Configuring Area Code Setup
To configure default area codes maximum of three
To edit area code display
Choosing a ring type
To select a ring type
To enable or disable Call Timer
Enabling or disabling Call Timer
Enabling OnHook Default Path
To enable OnHook Default Path
Changing feature key labels
To rename the labels
To restore the default labels
Configuring the name display format
To configure name display format
First name, last name Last name, first name
Configuring Live Dialpad
To configure Live Dialpad
Number, name default Name, number
Configuring Caller ID display order
Configuring Normal mode indication
Off
Enter key
Configuring Local Menu options
Navigation key functions in menus Part 1
Navigation key functions in dialog boxes
Navigation key functions in Edit mode Part 1
Navigation key functions in menus Part 2
Display Settings
Changing 1. Display Settings
Navigation key functions in Edit mode Part 2
Preferences submenu
Contrast Sleep
To adjust Contrast or Sleep settings
Changing 2. Language
Language
Changing 3. Headsets
Headset Configuration
To select the language used in local menus
To select the active headset device
Enabling HID Commands
Selecting Active Headset Device
Enabling USB Headset
To enable HID Commands
Select the Enable HID Commands checkbox
To enable USB headset
Configuring Local Menu options
Limitations and Advisories
Avaya Mobile Headset Adapter properties
Configuring 4. Bluetooth
Avaya Mobile Headset Adaptor elements and functions
To pair a wireless headset with your phone
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107
Dual Pairing Headsets
Interaction with wired headsets
To switch between a wired headset and a wireless headset
To unpair a wireless headset
111
IP Set Information
Local Diagnostics submenu
Network Diagnostic Tools
Ethernet Statistics
Advanced Diag Tools
IP Network Statistics
USB Devices
License Information
Certificate Information
Network Configuration menu
Select Network Configuration
Dhcp Information
To configure the WML Browser
Lock Menu
Using Off-hook dialing
Making a call
Using On-hook dialing
To discontinue a handsfree call
Using handsfree dialing
Headset key
To mute a handsfree call
To use a headset
To switch from handsfree to handset mode
To switch from handset mode to handsfree mode
To release a call
To switch from handsfree to headset
Using the Directory applications
Making a call using the Corporate Directory
To search for a specific number
Making a call using the Personal Directory
To scroll to a specific number
To make a call using the Callers List
Making a call using the Callers List
To make a call using the Personal Directory
Callers List
To make a call using the Redial List
Using Predial
Making a call using the Redial List
To use Predial
To store an AutoDial number
Using AutoDial
To edit a Predial number
To display an AutoDial number
To use AutoDial
To activate Ring Again
Using Ring Again
To call a Ring Again party when you receive notification
Enter the Ring Again Activate FFC
To deactivate Ring Again before notification
Using Last Number Redial
Using Speed Call
Press the Ring Again Deactivate FFC
To make a Speed Call
To store a Speed Call number
Press the Speed Call Controller soft
Using intercom calling
Using System Speed Call
Using HotLine
To make an intercom call
Answering a call
To answer a call
To place a call on hold
While on an active call
Placing a call on hold
To retrieve a call on hold
Directory , Redial List , or Callers List
Transferring a call
To transfer a call to a third party
Using Timed Reminder Recall
To use Timed Reminder Recall
To contact the attendant while on a call
Using Attendant Recall
Using Call Park
To park a call on the System Park DN or your own DN
System Park DN is enabled to
To park a call using the Spre code or FFC
To retrieve a parked call
To record a caller number for accounting purposes
Recording a Calling Party Number
Displaying incoming calls
To use Call Trace without a Call Trace key
Tracing a malicious call
To use Call Trace while on a call
Incoming calls
Using Automatic Answerback
Using Call Pickup
Press the Automatic Answerback key
Enter the Pickup Directory Number FFC
Enter the Pickup Ringing Number FFC
To answer an incoming call in another call pickup group
To return to the first IP Deskphone call
Using Call Waiting
To answer an incoming call while on another call
If you do not have a Call Waiting key
To forward your calls or change the forward number
Using Call Forward
While away from your desk
Internal Call Forward Activate FFC
Using Internal Call Forward
Press the Internal Call Forward key
Internal Call Forward Deactivate FFC
Using Remote Call Forward
To deactivate Internal Call Forward
To activate Remote Call Forward
To deactivate Remote Call Forward
Securing your IP Deskphone
To lock your IP Deskphone
To unlock your IP Deskphone
Talking with more than one person
Using the Call Join feature
Setting up a conference call
Directory , Redial List , and Callers List
To set up a conference call
Corporate Directory or Personal
Using Conferee Selectable Display
To view active conferees
To call group members
Using Group Call
To disconnect a conferee
Group Call FFC
To answer a group call
To end a group call
Call Deflect
Using Make Set Busy
Working without interruption
To activate Make Set Busy
Deflect feature key
Additional call features
Using AutoDial Transfer
To buzz the IP Deskphone linked to your IP Deskphone
Using the Buzz signal
Using Call Page Connect to make an announcement
To connect to Call
Using Centrex/Exchange Line Switchhook Flash
To use Centrex/Exchange Line Switchhook Flash
To charge a call in progress
Charging a call or charging a forced call
Dial the Call Detail Recording FFC
To charge a call to an account when you transfer a call
Transfer soft key
Using Enhanced Override
To use Enhanced Override
Using Forced Camp-on feature
To use Forced Camp-on
Answering a call camped-on to your extension
Overriding a busy signal
To override a busy signal
To use Privacy Release in an established state
Using Privacy Release
Using Radio
To use Automatic Preselection Meet-me
To use Automatic Post-selection
Dial the Radio Paging Access FFC. The ringback tone sounds
To answer a Radio
To respond to a voice call
Using Voice Call
To make a voice call
To add an entry
Additional phone features
Using the Personal Directory
To edit an entry
To delete an entry
To search for an entry
Using the Callers List
To dial an entry
Using the Redial List
To delete the entire Callers List
To delete the entire Redial List
Using Virtual Office
Virtual Office connection availability
Logging in to Virtual Office
Virtual soft key
Using Virtual Office on your Remote IP Deskphone
Logged in to an Avaya 1140E IP Deskphone
183
Using Virtual Office on your Office IP Deskphone
Office phone displays the message Logged Out
Automatic log out from Virtual Office
Logging out of Virtual Office
Emergency calls on your Remote IP Deskphone
Troubleshooting Virtual Office
Troubleshooting Virtual Office Part 1
Troubleshooting Virtual Office Part 2
Normal Mode
Using Media Gateway 1000B
Troubleshooting Virtual Office Part 3
Local Mode
Using Test Local Mode
Using Resume Normal Mode
Troubleshooting MG 1000B
Troubleshooting MG 1000B
To enter the time for an Automatic Wake-Up call
Using Hospitality features
Configuring Automatic Wake-Up
Dial the Automatic Wake-Up Request FFC
To verify the time for the Automatic Wake-Up call
To cancel an Automatic Wake-Up call
Dial the Automatic Wake-Up Quit FFC
Dial the Automatic Wake-Up Verify FFC
Press the Message Registration key
Activating Message Registration
To read meters
To change a meter
To enter cleaning status
Using Maid Identification
To reset a meter to zero
Displaying Room Status
To display the status of a room
Changing the status of a room
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Accessing External Server Applications
Using Record On Demand key
Using Save key
Press the Save key to save the conversation
Flexible Feature Codes FFCs
Flexible Feature Codes
Flexible Feature Codes FFCs 202
Feature operation
Quick Reference Card
204
Services and Telephone Options menus
Quick Reference Card 206
Regulatory and safety information
EMC compliance Part 1
Jurisdiction Standard Description
Safety compliance
EMC compliance Part 2
Other
DenAn regulatory notice for Japan
Regulatory and safety information 212
Third party terms
Public Domain Notice
GNU
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216
217
218
219
220
OpenSSL
222
223
Zlib
Curl
Copyright and Permission Notice
Libpng
227
Kernrandom
ConvertUTF
Wchar functions
Libjpeg
232
Terms you should know
Information display
235
236
237
Terms you should know 238
Index
240
Function keys
Index 242
