ZEPHYR XPORT USER’S GUIDE

5 What to do if…

Sadly, the world is not perfect. We all know this, but that knowledge does not help us when unexpected problems happen right before the "big broadcast". This section should help when things won't work.

When dialing using POTS the status goes to “off hook” and then immediately back to “on hook”. What should I do?

Check the following:

Is this really an analog phone line? If it was connected to a phone with more than two lines, or had a fancy LCD display it was probably a proprietary office phone. Or the line may be dead. Plug in an analog phone into the jack to see if you get dial tone.

You may have a bad phone cord. Try another cord.

Try the Xport on another line.

What does it mean when a dialogue box comes up that says “Degrading Performance! Do you want to

drop back to Phone mode?”

The means that modem performance has deteriorated. Normally you should choose “Ignore”. If the dialogue appears often (more than once every hour or two) you should choose “retrain” when convenient (NOTE retrain will cause a drop in audio for about 6 seconds). If you have tried retraining and you see this dialogue appear again, you should re-dial as soon as convenient. In the meanwhile, particularly if you are getting audible dropouts, you can select phone “Phone” (this will give greatly reduced quality, but this will allow you to stay connected without dropouts until you can redial).

What does it mean when I dial and a dialogue box comes up and says “Bit rate too low…Falling Back to

Phone Mode”???

This means the modem is unable to negotiate an acceptable connection and therefore the connection has been established in “Phone” mode. You may wish to try redialing.

What does it mean when I am connected and a dialogue box comes up and says “Lost Modem Sync…Falling back to Phone Mode” or “ Unacceptable Modem Performance…Falling back to Phone Mode”?

The modem connection has failed and therefore the connection has been converted to “Phone” mode. You should redial when convenient.

While the Xport’s custom DSP modem is designed to be as stable as possible, there are certain line conditions that can interrupt any modem. Minor interruptions will display the “Marginal Quality” dialogue (see above). In cases where the modem connection is in eminent danger of termination the system will prevent an interruption by automatically switching to phone mode and one of the above messages will be displayed. You should redial when convenient.

How can I tell if my Xport has the ISDN option?

ISDN units will display “found ISDN card looking for line…” shortly after power up. You can also go to the “About” screen to check this.

Why does my ISDN Xport take so long to boot up?

We know that menu options for things like “SPIDS” or “DNs” can be intimidating to non-technical users. Therefore, we display the ISDN setup menu only if the ISDN interface is present and active (i.e. with an

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Telos Zephyr Xport manual What to do if…, How can I tell if my Xport has the Isdn option?
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Zephyr Xport specifications

The Telos Zephyr Xport is a cutting-edge audio-over-IP codec that seamlessly revolutionizes the way audio is transmitted over networks. Renowned for its high-quality sound, this powerful codec is designed for both radio broadcast applications and professional audio environments, enabling efficient, reliable, and high-fidelity audio transport over IP networks.

One of the main features of the Zephyr Xport is its ability to handle multiple audio formats, including PCM, AAC, and MP3, which provides users with flexibility depending on their specific needs. Its ability to encode and decode audio ensures that broadcasters can deliver outstanding quality both on the air and in streaming applications.

The technology behind the Zephyr Xport includes advanced algorithms that minimize latency, making it ideal for live broadcasts where real-time transmission is crucial. With a low latency rate, users can enjoy audio transmission that is nearly instantaneous, a defining feature for any live event or remote broadcasting situation.

Another standout characteristic of the Zephyr Xport is its support for multiple network protocols, including RTP/RTCP, SIP, and POTS. This versatility allows integration with a wide range of existing equipment and infrastructures, facilitating easy implementation in various settings. Additionally, the codec boasts robust error correction and adaptive bitrate control to ensure audio clarity even in fluctuating network conditions, reducing the chances of dropouts or interruptions.

The user-friendly interface of the Zephyr Xport features an intuitive LCD display, making it easy for operators to configure settings, monitor audio levels, and manage network connections. With built-in web access, users can make adjustments and control the unit remotely, providing added convenience for situations where operators are away from the hardware.

Moreover, the Zephyr Xport is designed for durability and reliability, constructed to endure the demands of a fast-paced broadcast environment. Its compact design makes it suitable for rack mounting or portable use, allowing broadcasters to take it on location without hassle.

In summary, the Telos Zephyr Xport combines advanced audio processing technologies with user-friendly features, making it an essential tool for modern broadcasters. Its high-quality audio performance, low latency communication, versatile protocol support, and ease of use exemplify the future of audio transmission in the ever-evolving landscape of digital broadcasting. As the industry continues to embrace IP-based solutions, the Zephyr Xport stands out as a vital asset for any professional audio application.
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