Texas Instruments 51X 5 Troubleshooting Procedures

5Troubleshooting Procedures

5.1 General

This section provides the followi ng information:

•Overview of the fault isolation process

•Guidelines for isolating computer malfunctions to replaceable

subassemblies

•Instructions for executing diagnostics and interpreting error messages

5.2 Overview of Fault Isolation Process

The fault isolation process (summarized in Figure 5-1) consists of the

following:

•Quick Check of the following:

•Notebook power system (including battery packs and AC Adapter

connections) - refer to Paragraph 5.4.

•Switch settings (ensure Power switch is On, and press Standby

switch to ensure that Notebook is not in Standby mode; press Shift

to ensure the notebook is not in Auto-Su spend mode.

•All external cabling (if any)

•Check LCD Contrast adjustment (refer to Section 3)

•Record and attempt to resolve any displayed error messages/LED

indications (refer to Paragraph 5.3 and Table 5-1)

•Record and attempt to resolve any series of beeps emitted from the

notebook indicating test failure (refer to Table 5-2)

Troubleshooting 5-1

Contents

Main Page Contents Preface 1 General Description 2 Installation 3 Operating Instructions 4 Theory of Operation 5 Troubleshooting Procedures 6 Field Service ASelf Test Error Messages BPC-Doctor Diagnostics Preface Introduction Intended Audience Contents Other Manuals About the System Ordering Parts and Supplies 1 General Description 1.1 1.2 Model 510 Model 515 1.3 Configuration P/N Suffix Configuration P/N Suffix 1.4 Page Figure 1-2 Extensa 51x Series Features 1-4 General Description 1.4.1 1.4.2 1.4.3 n 1.4.3.1 Controls and Indicators ^ 1.4.4 1.4.5 Status LEDs 1.4.6 1.5 1.6 Subassemblies 1.6.1 1.6.2 1.7 Specifications Table 1-3 Extensa 51x Notebook Features Specifications Model 510 Model 515 General Description 1-13 * Weight specifications do not include AC Adapter 1.8 2 Installation 2.1 2.2 n 2.3 c n 2.3.1 Page 2.3.2 2.3.3 2.4 c 2.5 2.5.1 2.5.2 2.5.3 c 2.5.4 2.5.5 2.5.6 2.5.7 2.6 c 2.7 2.8 2.9 2.10 3 Operating Instructions n 3.1 3.2 3.2.1 3.2.2 Status LEDs 3.2.3 3.2.4 3.3 3.3.1 3.3.2 3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 3.3.8 n 4 Theory of Operation 4.1 4.2 4.2.1 MAIN BOARD Figure 4-1 Notebook Functional Block Diagram 4-2 Theory of Operation 4.2.2 4.2.3 4.2.3.1 External VGA Drive Capability c 4.2.4 c 4.2.5 4.2.6 4.2.7 Page Table 4-4 Primary Battery Pack Specifications Function Specifications 4-8 Theory of Operation 5 Troubleshooting Procedures 5.1 5.2 SEE PARAGRAPH 5.3.3 Figure 5-1 Troubleshooting Flowchart 5-2 Troubleshooting 5.3 5.3.1 (EG. a lamp) to verify that voltage is present. If the voltage is OK, try replacing the AC Adapter 5-4 Troubleshooting MAIN BOARD n 5.3.3 5.3.4 5.3.5 5.3.5.1 Interactive Tests Page 5.3.5.3 Creating a Bootable Floppy Diskette n 5.3.5.4 Running PC-Doctor Page 6 Field Service c 6.1 6.2 6.2.1 c 6.2.2 6.2.3 6.2.4 6.3 c 6.4 and Assemblies 6.4.1 Page 6.4.2 Table 6-2 Base Assembly, Field-Replaceable Units (FRUs) FRU Description Page CRU Description c 6.5 c Replacement Procedures 6.5.1 Pack 6.5.2 n c 6.5.3 6.5.4 6.5.5 Assembly 6.5.6 Hard Drive Cover HDD Release Latches 6.5.7 6.5.8 6.5.9 or Contrast Board c 6.5.10 6.5.11 Control Board 6.5.12 Supply Board Assembly 6.5.13 6.5.14 Page A Self Test Error Messages A.1 Error Messages A-1 Error Message Corrective Action Table A-2 POST Checkpoint List A-2 Error Messages Error Messages A-3 A-4 Error Messages Page B PC-Doctor Diagnostics B.1 B.2 B.3 B.4 B.4.1 B.4.2 n B.4.3 B.4.4 B.4.5 B.5 B.6