Troubleshooting
Step ➋
Remove The Print
Head
The most common location of stuck labels is at the print head. Check this area first before checking the remainder of the print mecha- nism.
CAUTION
The discharge of electrostatic energy that accu- mulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device. Before touching the print head, you should be wearing a grounding wrist strap or should touch a metal part of another piece of equipment that is properly grounded.
Using a #1 Phillips screwdriver, remove the two screws that secure the top print head bracket. Remove the bracket and the head tension spring.
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