Troubleshooting
Common Printing Problems
Toruble Shooting Guide
Problem | Solution or Reason | ||
|
|
| |
POWER indicator does not light | 1. | Check power connections from | |
Green when power switch is |
| power supply to printer and A.C. | |
turned to “1" (ON) position |
| outlet. | |
POWER indicator lights Green, | 1. | Check interface cable connections | |
but printer will not print. |
| from computer to printer. | |
| 1. | Verify that the labels are the correct | |
Printer appears to be working, |
| type (direct thermal). | |
but nothing is printed. | 2. | Check that the roll is loaded with | |
|
| the thermal side facing up. | |
| 1. | Clean print head with thermal head | |
Printing is faded. |
| cleaning card. | |
2. | Adjust print speed/darkness in | ||
| |||
|
| software. | |
Prints only partial label. | 1. | Label caught on print head. | |
|
|
| |
Difficult to load labels. | 1. | Label caught on print head or | |
| mechanism. | ||
|
| ||
Printer keeps printing and feed- | 1. | Label caught on label gap sensor | |
ing labels when it should not be. |
| inside mechanism. | |
2. | Possible software problem. | ||
| 1. | Possible problem with label gap | |
|
| sensor. Perform AutoSense | |
|
| adjustment. | |
Printing stops and POWER indi- | 2. | Possible problem with label stock. | |
cator lights Orange or Red. |
| Use only Eltron approved labels | |
|
| and tags. | |
| 3. | Possible label jam. | |
| 4. | Possible software problem. | |
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