Troubleshooting
Appendix A Troubleshooting
This section addresses the most common issues user’s may face with operation and configura- tion of your printer.
The first trouble shooting reference source is the Common Problems Trouble Shooting table on the following page.
Eltron International also provides a variety of information and user support services:
∙Faxback Service: (805)
To find out about available technotes, sup- plies, accessories, specifications, pricing, etc. select (order) a catalog by FAX.
∙Internet:
Web Address: http://www.eltron.com/eltron
e-mail: techsup@eltron.com
∙BBS: (805) 579-3445
The BBS supports data rates up to 28.8 BPS with No Parity, 8 data bits, and 1 stop bit (n,8,1). Communications software should have an ANSI Terminal Mode (not MS Win- dows Terminal) such as
∙CompuServe e-mail: 102251,1164
∙Customer Service: (800) 344-4003
To order printer supplies and accessories. Eltron accepts Mastercard and Visa for phone orders.
∙Technical Support: (800) 344-4003
For your assistance and support with Eltron printers and software.
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