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The Speaker Company me240 Troubleshooting, Common Problems, Possible Cause, Recovery Procedure

Models: me240

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4. TROUBLESHOOTING

4.1 Common Problems

The following guide lists the most common problems that might be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

		Problem			Possible Cause	Recovery Procedure

	Power indicator does not				* The power cord is not properly	* Plug the power cord in printer and outlet.
					* The power cord is not properly	* Plug the power cord in printer and outlet.
		illuminate			connected.	* Switch the printer on.
		illuminate

	- The printer status from DiagTool
	shows “Head Open”.				* The printer carriage is open.	* Please close the print carriage.
	- The LCD shows “Carriage				* The printer carriage is open.	* Please close the print carriage.
	- The LCD shows “Carriage
			Open”.

	- The printer status from DiagTool
	shows “Ribbon End Err.” Or				* Running out of ribbon.	* Supply a new ribbon roll.
					* Running out of ribbon.	* Please refer to the steps in user’s manual
	“Ribbon Encoder Err.”				* The ribbon is installed incorrectly.	* Please refer to the steps in user’s manual
	“Ribbon Encoder Err.”					to reinstall the ribbon.
						to reinstall the ribbon.
	- The LCD shows “No Ribbon”.

	- The printer status from DiagTool				* Running out of label.	* Supply a new label roll.
	shows “Out of Paper”.				* The label is installed incorrectly.	* Please refer to the steps in user’s manual
	shows “Out of Paper”.				* Gap/black-mark sensor is not	to reinstall the label roll.
					* Gap/black-mark sensor is not	to reinstall the label roll.
	- The LCD shows “No Paper”.				calibrated.	* Calibrate the gap/black-mark sensor.

	- The printer status from DiagTool				* Gap/black-mark sensor is not set
	- The printer status from DiagTool				properly.
	shows “Paper Jam”.				* Make sure label size is set	* Calibrate the gap/black-mark sensor.
	shows “Paper Jam”.				properly.	* Set label size correctly.
					properly.	* Set label size correctly.
	- The LCD shows “Paper Jam”.				* Labels may be stuck inside the
					printer mechanism.
						* If the peel-off module is installed, please
						remove the label.
						* If there is no peel-off module in front of the
	- The LCD shows “Take Label”.				* Peel-off function is enabled.	printer, please switch off the printer and
						install it.
						* Check if the connector is plugging
						correctly.
						* If the cutter module is installed, please
						press UP or DOWN key to rotate the
		UP:	Fwd.			press UP or DOWN key to rotate the
		UP:	Fwd.		* Cutter jam.	cutter up or down to make the knife back
					* There is no cutter installed on the	to the right position.
		DOWN:	Rev.		* There is no cutter installed on the	to the right position.
		DOWN:	Rev.		printer.	* Remove the label.
					printer.	* Remove the label.
		MENU:	Exit		* Cutter PCB is damaged.	* Make sure the thickness of label is less
						than 0.254 mm (10mil)
						than 0.254 mm (10mil)
						* Replace a cutter PCB.

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The Speaker Company me240 Troubleshooting, Common Problems, Possible Cause, Recovery Procedure, Power indicator does not

Contents

THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER SERVICE MANUAL ME240/ ME340TABLE OF CONTENT 1. FUNDAMENTAL OF THE SYSTEM 1.1. OverviewFront View Interior View 3. Print head pressure adjustment knob 4. Ribbon end sensor1. Ribbon rewind spindle 2. Ribbon supply spindle 5. Print head release lever 6. Label roll guard 7. 3” core adapterRear View Recommended SD card specificationSD card spec SD card capacityV1.0 microSD 1 GBTranscend, Panasonic V2.0 SDHC CLASS2.1 Summary of Board Connectors 2. ELECTRONICSConnector DescriptionDescription VoltageDescription VoltageDescription VoltageConnector Centronics soft cable connectorCentronics power connector Description2.2 Pin Configuration StrobeCONFIGURATION Ethernet4. Reassemble the parts in the reverse procedures 3. MECHANISM3.1Remove the Electronics Cover 1. Remove three screws on back of the printer Screws2. Reassemble the parts in the reverse procedures Screws Screws 3.2 Remove the Right Side Cover3.3 Replacing the Key/LCD Panel Module 1. Refer to section 3.1 to remove the electronics cover2. Disconnect harness from the Key/LCD panel module 3. Push two tabs to remove/replace the Key/LCD panel module3. Disconnect all connectors from the main board The connector to power supply The tab of harness3.4 Replacing the Main Board 1. Refer to section 3.1 to remove electronics cover5. Reassemble the parts in the reverse procedures 4. Remove four screws on the main board Screws Screws4. Replace the main board 3.5 Replacing the Power Supply Unit 2. Disconnect two connectors from the power switch3. Replace the power supply unit 1. Refer to section 3.4 to remove the main board2. Disconnect the stepping motor connector Stepping motor connector 3.6 Replacing the Stepping Motor3. Remove three screws on the stepping motor Screws 4. Replace the stepping motor3.7 Replacing the Platen Roller Assembly 1. Open printer right side cover2. Disengage the print head lift lever 3. Remove one screw to remove the lower front coverRight side bushing Platen roller assembly 7. Reassemble the parts in the reverse proceduresFor regular labelFor thick label Thickness is 0.19 mm Indicator The default position is set3.8 Replacing the Print head ASSY 1. Open the printer right side cover2. Remove one screw from the mechanism Screws 3. Disengage the print head release leverTenons Print head module New screw3.9 Replacing the Media Sensor Module Ribbon end sensor module connector 3.10 Replacing the Ribbon End Sensor Module3. Remove two screws to remove the ribbon end sensor module Screws 7. Reassemble the parts in the reverse proceduresRibbon encoder sensor module connector 3.11 Replacing the Ribbon Encoder Sensor Module3. Remove one screw that fixing the ribbon supply spindle Screw 1. Refer to section 3.1 to remove the electronics cover8. Reassemble the parts in the reverse procedures 7. Remove one screw to replace the ribbon encoder sensor module Screw3.12 Centronics Parallel Interface Board Installation Option 2. Remove two screws to remove the interface cover Screws1. Refer to section 3.1 to remove the electronics cover Screws5. Loosen the connector before install the flat cable 8. Reassemble the parts in the reverse procedures3.13 Cutter Module Installation Option 6. Close the cutter cover 3.14 Peel-off Module Installation Option 6. Close the peel-off cover 3.15 Print Engine Module Specification Option Print engine module measurementsPrint engine module Print engine module with peel-off Bottom view Print engine module with cutter1. All measurements are in mm 4. TROUBLESHOOTING 4.1 Common ProblemsProblem Recovery ProcedureNot Printing Memory fullFLASH / DRAM SD card is unable to useskew when printing Poor Print QualityLCD panel is dark and keys are not workingreboot the printer Power and Error LEDs areThe printing position of small label is incorrect4.2 Print Head Pressure Adjustment Knob 4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles Adjustable Printer PartsSymptom upper right direction “ˊ”Left knob Right knob4.4 Z-axis Mechanism Adjustment Knob Z-axis mechanism adjustment knob Marker positionPage 5. MAINTENANCE 2. The cleaning process is described as following Lint-free cloth  Vacuum / Blower brush  100% ethanol Printer Part Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it UPDATE HISTORY ContentDate EditorPage Corporate Headquarters