4. TROUBLESHOOTING

4.1 Common Problems

The following guide lists the most common problems that might be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

 

Problem

Possible Cause

Recovery Procedure

 

 

 

 

 

Power indicator does not

* The power cord is not properly

* Plug the power cord in printer and outlet.

 

 

 

 

 

illuminate

connected.

* Switch the printer on.

 

 

 

 

 

 

 

 

- The printer status from DiagTool

 

 

shows “Head Open”.

* The printer carriage is open.

* Please close the print carriage.

- The LCD shows “Carriage

 

 

 

 

Open”.

 

 

 

 

 

 

 

- The printer status from DiagTool

 

 

shows “Ribbon End Err.” Or

* Running out of ribbon.

* Supply a new ribbon roll.

 

 

 

 

* Please refer to the steps in user’s manual

Ribbon Encoder Err.

* The ribbon is installed incorrectly.

 

to reinstall the ribbon.

 

 

 

 

 

- The LCD shows “No Ribbon”.

 

 

 

 

 

 

 

- The printer status from DiagTool

* Running out of label.

* Supply a new label roll.

shows “Out of Paper”.

* The label is installed incorrectly.

* Please refer to the steps in user’s manual

* Gap/black-mark sensor is not

to reinstall the label roll.

 

 

 

 

- The LCD shows “No Paper”.

calibrated.

* Calibrate the gap/black-mark sensor.

 

 

 

 

 

 

- The printer status from DiagTool

* Gap/black-mark sensor is not set

 

properly.

 

shows “Paper Jam”.

* Make sure label size is set

* Calibrate the gap/black-mark sensor.

properly.

* Set label size correctly.

 

 

 

 

- The LCD shows “Paper Jam”.

* Labels may be stuck inside the

 

 

 

 

 

printer mechanism.

 

 

 

 

 

 

* If the peel-off module is installed, please

 

 

 

 

 

remove the label.

 

 

 

 

 

* If there is no peel-off module in front of the

- The LCD shows “Take Label”.

* Peel-off function is enabled.

printer, please switch off the printer and

 

 

 

 

 

install it.

 

 

 

 

 

* Check if the connector is plugging

 

 

 

 

 

correctly.

 

 

 

 

 

* If the cutter module is installed, please

 

 

 

 

 

press UP or DOWN key to rotate the

 

UP:

Fwd.

 

 

 

 

* Cutter jam.

cutter up or down to make the knife back

 

 

 

 

* There is no cutter installed on the

to the right position.

 

DOWN:

Rev.

 

 

 

printer.

* Remove the label.

 

 

 

 

 

MENU:

Exit

 

* Cutter PCB is damaged.

* Make sure the thickness of label is less

 

 

 

 

 

than 0.254 mm (10mil)

 

 

 

 

 

 

 

 

 

 

* Replace a cutter PCB.

 

 

 

 

 

 

 

 

 

 

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The Speaker Company me240 manual Troubleshooting, Common Problems

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