Chapter 8: Troubleshooting

Forgot My Network IP Address

If you forget your network IP address and have no physical access to the system, you can find out the IP address by either looking directly onto the N3200PRO’s LCD panel, or by using the setup wizard to retrieve the IP of your N3200PRO.

1.Start the Setup Wizard, and it will automatically detect all Thecus IP storage products on your network.

2.You should be able to find the IP address of the N3200PRO which you have forgotten in the Device Discovery screen.

Resetting NAS IP Address and Admin Password

In case you changed the N3200PRO IP address and then forgot it, or forgot the administration password, follow the steps below to reset to default settings:

1.Power on the N3200PRO and immediately press the Reset button for 5 seconds. (The reset button is near the LAN connector)

2.This resets the N3200PRO to its default IP address and password settings.

Default IP: 192.168.1.100 for WAN and 192.168.2.254 for LAN

Default admin password: admin

Jumbo Frame support: disabled

Can't Map a Network Drive in Windows XP

You may have problems mapping a network drive under the following conditions:

1.The network folder is currently mapped using a different user name and password. To connect using a different user name and password, first disconnect any existing mappings to this network share.

2.The mapped network drive could not be created because the following error has occurred: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.

To check out existing network connections, type net use under the DOS prompt.

Restoring Factory Defaults

From the System menu, choose the Factory Default item and the Reset to Factory Default screen appears. Press Apply to reset the N3200PRO to factory default settings.

WARNING

Resetting to factory defaults will not erase the data stored in the hard disks, but

WILL revert all the settings to the factory default values.

Problems with Time and Date Settings

The administrator is able to select an NTP Server to keep the N3200PRO’s time synchronized. However, if the N3200PRO can not access the Internet, you may encounter a problem when setting the Time and Time Zone. If this happens:

1.Login to the Web Administration Interface. 89

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Thecus Technology N3200PRO manual Troubleshooting
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N3200PRO specifications

The Thecus Technology N3200PRO is a high-performance Network Attached Storage (NAS) device designed for home and small office use. With its ability to deliver robust data storage, the N3200PRO stands out as a versatile solution for users who require secure access to their files across multiple devices. This NAS unit supports a range of functionalities, making it suitable for both enthusiasts and professionals.

One of the main features of the N3200PRO is its capability to accommodate three SATA hard drives, providing up to 6TB of total storage space. This allows users to configure the device in various RAID levels, including RAID 0, 1, and JBOD, ensuring data redundancy, improved performance, or a combination of both. This flexibility in storage configuration is crucial for businesses looking to optimize their data management.

The N3200PRO boasts a powerful Intel Atom dual-core processor, along with a substantial 512MB of DDR2 RAM. This hardware configuration enhances the device's performance, enabling smooth multitasking, quick file transfers, and efficient media streaming. The intuitive user interface, powered by Thecus’ proprietary ThecusOS, allows users to easily navigate through settings, monitor system performance, and manage files, making it a user-friendly option for those less tech-savvy.

Furthermore, the device supports multiple network protocols, including CIFS/SMB, AFP, and FTP, ensuring compatibility with a variety of operating systems. This feature is particularly beneficial for mixed environments using Windows, macOS, and Linux systems. Additionally, the N3200PRO comes equipped with USB ports for easy external storage expansion, allowing users to back up data or transfer files seamlessly.

Another notable characteristic of the N3200PRO is its robust data protection features, including snapshot and file versioning capabilities. This allows users to create point-in-time copies of their data, safeguarding against accidental deletion or corruption. With built-in support for remote access and cloud integration, users can access their files from anywhere, ensuring flexibility and convenience.

In summary, the Thecus Technology N3200PRO is a well-rounded NAS solution that combines performance, scalability, and user-friendly features. With its robust storage capabilities, efficient hardware, and advanced data protection measures, it is an ideal choice for anyone looking to enhance their data management and accessibility in a modern computing environment.
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