Service
Before Calling Customer Service
Use the suggestions in the table below before calling for service to avoid service charges.
Problem |
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Noise during operation | Some noise is normal do to vibration and air movement. | |
| Excessive noise could indicate one of the following: | |
| a) | ductwork is too small / undersized |
| b) | ductwork is too large / oversized |
| c) | ductwork is loose |
| d) | transition is too small or is loose |
| e) | wood screws are not fully tightened |
| f) | loose screws in trim parts, etc. |
| Check Installation Manual to verify that ductwork is the proper size. Tighten | |
| screws. |
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Noise when unit is off | Backflow flap on outside of duct wall cap moves with the wind. This is normal. | |
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Fan blower does not work | a) | Power supply is insufficient. |
| b) | Electrical wiring is incorrectly connected. |
| See Installation Manual for further information. | |
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Lights hum | A slight hum is normal. | |
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Hood trips breaker | a) | Electrical wiring is incorrectly connected. |
| b) | Circuit is not sufficient. |
| See Installation Manual for further information. | |
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| Table 2: Troubleshooting |
How to Obtain Service or Parts |
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We want you to remain a satisfied customer. If a problem |
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comes up that cannot be resolved to your satisfaction |
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please let us know. |
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To reach a service representative, see the contact |
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information at the back page of the manual. Whether you |
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write or call, please provide us with the Model Number, |
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Serial Number and Date of Original Purchase or |
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Installation. |
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How to Find the Model Number |
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The Data Rating Plate shows the Model and Serial |
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| Data Rating |
Numbers. Please provide this information when requesting |
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service. The Data Rating Plate is located on the frame |
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| Plate is on the |
behind the filter spacer. Remove the filter spacer to view it. |
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| frame behind |
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| spacer |
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| Figure 6: Data Rating Plate Location |
English 8
