Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.
Symptom | Solution | |
TV will not turn on | • | Make sure the power cord is plugged in, then press POWER. |
| • | The remote control batteries may be dead. Replace the batteries. |
No picture, no sound | • | Check the antenna/cable connections. |
No sound, picture OK | • The sound may be muted. Press VOLUME. | |
| • | The station may have broadcast difficulties. Try another channel. |
| • | Make sure the MTS feature is set properly. |
Poor picture, sound OK | • | Check the antenna connections. |
| • | The station may have broadcast difficulties. Try another channel. |
| • | Adjust the Picture menu. |
Poor reception of broadcast channels | • | The station may have broadcast difficulties. Try another channel. |
| • | Check the antenna connections. |
Black box appears on the screen | • The closed caption feature may be set to one of the Text modes | |
|
| (Text1, Text2, Text3, or Text4). Turn closed captioning Off. |
Unable to select a certain channel | • The channel may be erased with the Manual programming feature. | |
Multiple images | • | The station may have broadcast difficulties. Try another channel. |
| • | Antenna reception may be poor. Use a highly directional outdoor |
|
| antenna. |
Poor color or no color | • | The station may have broadcast difficulties. Try another channel. |
| • | Adjust the Tint and/or Color in the Picture menu. |
No stereo or SAP sound from a | • | Make sure the MTS feature is set properly. |
known MTS broadcast |
|
|
The top panel buttons do not operate | • | Check the Panel lock feature. |
The remote control does not operate | • | Remove all obstructions between the remote control and the remote |
|
| control sensor in the TV. |
| • | The remote control batteries may be dead. Replace the batteries. |
Appendix
32
